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MARLA DEE THOMAS detailed
- 1. MARLA DEE THOMAS 4115-104 Hearthside Drive Wilmington, NC 28412 910-549-4541 Email: seahawkmusic@gmail.com OBJECTIVE: Seeking an Office Administrator position with a professional, energetic, challenging and growth advancement organization that will utilize my current 15 years of work experience, knowledge with Quick Books, Microsoft Office Suite: Outlook, Access, Excel and Power Point and proprietary company software. COMPUTER KNOWLEDGE: All Windows environments: MS Office Suite: Outlook, Access, Excel and Power Point, Word Perfect for Windows, QuickBooks and State of North Carolina and South Carolina computer system. PC and Apple knowledgeable. EMPLOYMENT HISTORY: Flores and Foley Roofing, Wilmington, NC Administrative Assistant / CRM Manager • Answers telephone and greets client provides information and assistance • Managed CRM Data Base • Processed and schedules work and purchase orders • Processes credit adjustments; bill corrections; mail, including payments by mail • Copies, files, and faxes various documents • Prepares and updates reports • Prints statements and prepares bills for mailing. • Accepts, receives, and/or collects payments • Prepared, processed and reimbursed all accounts payable, receivables and travel • Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow. • Outstanding/extensive knowledge of Microsoft Office Solid Concepts, Inc., Navassa, NC February, 2016 - Current Office Manager November, 2015 - December, 2015 • Answers telephone and greets client provides information and assistance • Processed and schedules work and purchase orders • Processes credit adjustments; bill corrections; mail, including payments by mail • Copies, files, and faxes various documents • Prepares and updates reports • Prints statements and prepares bills for mailing. • Accepts, receives, and/or collects payments • Prepared, processed and reimbursed all accounts payable, receivables and travel • Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow. • Outstanding/extensive knowledge of Microsoft Office PPD (Mindlance), Wilmington, NC June, 2014 - September, 2014 Data Entry • Copies, files, and faxes various documents • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. • Maintains data entry requirements by following data program techniques and procedures. • Verifies account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Secures information by completing data base backups. • Maintains customer confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed. NC DMV Call Center, Elizabethtown, NC January, 2013 - April, 2014 Information Processing Assistant • Strong customer service skills, problem-solving skills • Ability to interpret & apply Customer Support • Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow • Outstanding/extensive knowledge of Microsoft Office • Extensive knowledge/training with NC DOT mainframe applications • Copies, files, and faxes various documents • Managed confidential files and documents • Effectively communicated with customers within a very high volume calls of 50 + per/day.
- 2. Bladen County Board of Education, Elizabethtown, NC September, 2011 – January, 2013 Substitute Teacher, for all schools in Bladen County • Responsible for providing instruction, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher. • Have excellent communication skill to deliver and present learning effectively • Create an enthusiastic environment and make learning a happy journey among children • Creative and imaginative blend which helps in delivering lessons in a practical and interesting manner among children • Develop and implement lesson plans for all areas of a developmentally appropriate curriculum Create and initiate hands-on learning experiences • Design and implement integrated learning centers • Assisted the primary teacher with the coordination of daily activities and lesson plans. Verizon Wireless, Wilmington, NC July, 2009 – April, 2010 Customer Care Call Center Representative • Strong customer service skills, problem-solving skills, • Ability to interpret & apply Customer Support • Troubleshooting/technical assistance on all devices • Outstanding/extensive knowledge of Microsoft Office • Extensive knowledge/training with Verizon Wireless mainframe applications • Processes applications for new services and closes customer accounts as necessary • Accepts, receives, and/or collects payments • Processes credit adjustments • Processes bill corrections • Copies, files, and faxes various documents • Accepts, receives, and/or collects payments • Effectively communicated with customers within a very high volume calls of 50 + per/day. • Demonstrated skills in planning, prioritizing, organizing & reviewing office work flow Temp Assignments, Wilmington, NC June, 2008 – July, 2009 General office support • Managed Center call center: answers telephone and assisted walk in customers provides information and assistance as requested • Processed all purchase request • Processed all accounts payable and receivables • Answers telephone and assisted walk in customers provides information and assistance as requested • Processed all accounts payable and receivables • Processed all accounts payable and receivables • Prepares and updates reports • Processed work and purchase orders • Processes credit adjustments; • Processes bill corrections • Copies, files, and faxes various documents UNC Wilmington, Wilmington, NC July 1997 – June 2008 Administrative Assistant • Answers telephone and greeted visitors, students and etc. provides information and assistance regarding university and department • Coordinate work request with various departments • Copies, files, and faxes various documents • Prepares and updates reports • Managed confidential files and documents • Monitored Centers motor fleet (trucks and boats) • Managed all Grant budget request/reconciliations and Maintained spreadsheets • Employed/Supervised Student work assistants for Academic office. • Assisted Department Chair and Faculty as needed • Managed all budget (accounting) request/reconciliations • Assisted SACS Self Study Chairperson and Committee with: Correspondence, preparing reports, agenda’s and minutes of meetings. • Designed, organized and developed filing system and index for the SACS Self Study supporting documentation • Provided Academic office support and training to various offices on as need basis • Managed confidential files and documents • Received rare commendation for the documentation process from SACS review – February 2002 • Assisted Faculty Assembly Chairperson, Faculty Senate Officers & Committee Chairs. • Prepared and distributed faculty ballots
- 3. • Interfaced with University and Senate leaders to establish office policy & procedures • Planned and coordinated all special events • Assigned Advisors and Entered Class Schedules • Prepared/reimbursed all travel • Processed all accounts payable and receivables • Processed all purchase requests • Provided one-to-one Secretarial training as needed EDUCATION: Cape Fear Community College, Wilmington, NC January 2015 Notary Public Bladen Community College, Dublin, NC August 2011 – February 2012 Education Southeastern Community College, Whiteville, NC March 1983 – June 1984 Business Administration