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56 Lea Road
Sparkhill
Birmingham, England B11 3LU
Phone: 0121 773-4651
Mobile: 07815 114 482
Email: martha.murphy @bluey onder.co.uk
Martha D. Murphy
Personal Objective An energetic customer service / administration professional with solid
experience providing excellent customer support. Strong problem-solving
skills coupled with initiative and accuracy, provide a first-rate experience
for the customer and facilitate the development of strong customer
relationships. Self-motivated and hardworking with an excellent track
record of meeting and exceeding productivity targets. Intermediate to
Advanced Excel skills. Able to learn and succeed on a short time scale.
Experience November 2015 – July 2016 (Temp)
Bureau Analyst – Inprova Energy – Studley
 Identify client requirements and implement an appropriate service delivery
plan. Communicate with clients by conducting regular review meetings,
actively seeking to improve client services and retention.
 Regular dialogue with utility suppliers to ensure timely delivery of client
billing data and effective resolution of billing queries.
 Assist in development of proposals for system and process improvements,
to minimise manual intervention and data handling.
 Assist wherenecessary inadditional projects pertainingtobureauservices.
 Provide contractual and commercial support, as required, to other internal
departments.
 Manage an allocated client portfolio on energyTEAM’s Key Accounts and
have input into business development opportunities.
 Maintain a proactive approach to client management, communicating
monthly with clients through meetings, telephone and email contact.
 Preparation of reports in accordance with individual contract requirements
and delivery to specified timescales.
 Maintain an in-depth understanding of the client’s portfolio of sites, to
provide high quality information and advice to clients.
 Provide relevant and timely management information as requested.
 Product development.
 Build successful working relationships with both clients and energy
suppliers.
 Electricity, gas, and water utility bill validation through a range of
commercially available software.
June 2014 – November 2015
Customer Advisor – London & Zurich - Birmingham
 Create new Direct Debit Group Accounts
 Liaise with clients any account changes
 Setup Payment Systems/Process Billing Files
 Train new DD customers on use of portal
 Customer Services calls and queries for internal and external customers
 Managing and creating contracts for group changes
 Administration for the Sales Team
 Project Management for Trade Shows
 Responsible for acquiring all branded marketing materials and clothing
 Assisting with the copy writing of marketing materials and seeing all
materials through to print.
 Documentation of new processes for company manual

 Programs used: Excel, C-Series, Word, PowerPoint, In-office payment
processor, Visio, CRM, Neterian
 AML checks & Risk Assessments for new clients
 Training new Customer Services Advisors
 Manage training and boardroom diary
 Assistant to General Manager
Sept 2013 – Feb 2014 ASC Connections (Temp) Redditch, England
March 2014 – May 2014 LPR (La Pallet Rouge) Studley, England
Data Administrator – LPR - Studley
 Receive, analyze and integrate the customer declaration file in the internal
IT system.
 Registerall thedeclared movements, and control andhandle file rejections.
 Inform the customer in specific cases like rejection and non agreed drop
points.
 Create and control matching tables to integrate movements on the good
internal actors.
 Analyze customer’s declaration to ensure all customers’ movements are
correctly declared.
 Control the quality of the declaration file.
 Control timeliness of declaration.
 Keep customer’s flow chart up to date.
 Monthly Dwell Time reports, Weekly Book Stocks
 Weekly & Monthly Invoicing using SAP
 Conduct Audits on site with Customers
 Programs used: Lotus Notes, WEP, SAP, NEO, Excel, Access, Outlook
October 2007 – July 2013 Allianz Insurance Birmingham, England
Risk Control Administrator
 Manage the work diaries for 8-10 surveyors on a daily basis, making sure
they have a full days work in any given geographical area, using Lotus
Notes
 Worked as a team to meet or exceed targets
 Achieve high levels of Customer Service whilst dealing with insureds,
brokers and underwriters to solve problems
 Assist customers with any issues during the appointment making process
to make sure their experience with our company helpful and efficient.
 Responsiblefor weekly reports for RCA’s and Surveyors usingLotus Notes
and Excel
 Carry out introductory training for new starters and surveyors
 Active member of CSR committee, helping to save our environment
May 2005 – October 2007 Co-op Travel Birmingham, England
Foreign Exchange Cashier
 Area Coordinator of 14 shops
 Managing Foreign Exchange Bureau including stock levels and bi-
weekly inventory
 Responsible for AML reporting and paperwork
 Customer service for travel section and answering phones
 Meeting and exceeding sales targets
 Handling large amounts of cash including sterling and foreign banking
April 2004–May 2005 Scrapbook Craft Magazine Skipton, England
Sales & Marketing Manager (part-time WFH)
 Advertising sales for each issue of Magazine. Media packs, rates, ad copy.
 Updating Stockist info prior to each issue being published.

 Obtaining new advertising clientele or stockists from various sources, and
liaison with existing customers.
 Also wrote a column for their magazine about Scrapbooking.
Nov 2003–May 2005 Scrapbook Mad Birmingham, England
Store Manager
 Responsible for Inventory, Ordering, Despatching Products
 Day-to-Day duties, Opening & Closing shop, Customer Service, Register
checkout, restocking products.
 Processing mail orders & email orders, packing, invoicing, and charging
customer cards.
 Managing & training employees. Design & Format Classes for customers.
Teach customer classes in shop.
July 2003 –Nov 2003 The Scrapbook House Banbury, England
Trade Sales Manager & Instructor/Designer (full time WFH)
 Obtain new customers using Database and various other sources.
 Visit clients with product samples to discuss their needs, focusing on retail
sales and customer product desires.
 Design class kits for various trade customers, to be taught to their clients.
Travel around England teaching classes and demonstrating products
available.
Sept 1997 – June 1998 RVSI/Systemation New Berlin, Wisconsin USA
Mechanical Designer
 Assemblies for tooling plates using AutoCAD lite and AutoCAD r14.
 Detail drawings for various Focus Factory engineers.
 Engineering change requests for 495 Focus Factory.
 Assisted Focus Factory manager with various paper work.
April 1989 – Sept 1997 Dri-Tec, Inc Milwaukee, Wisconsin USA
Mechanical Design Engineer
 Layout and Assembly of Paper Converting Machinery using AutoCAD r13.
 Detailing and Design work including retrofits for existing equipment.
 CAD System Administrator and networking back-up support.
 Authoring of Dri-Tec’s website.
 Supervision of the night-time shift handling redraws, standardization of
BOM and machinery components.
 Responsible for ordering Engineering supplies and repairs of computers
and other engineering equipment.
Education Sept 88 – Dec 89 Milwaukee Area Tech College Milwaukee, WI
 Diploma Mechanical & Computer Drafting
Sept 06 – Jan 07 TTC Training Birmingham, England
 NVQ 2 in Customer Service
Jan 13 – June 13 Somerset College Birmingham, England
 Certificate in OCR Essential IT Skills (Microsoft Office 2003/2007)
July 13 – Nov 13 Wolverhampton College Birmingham, England
 Certificate in Business and Administration
Dec 14 – Feb 14 Somerset College Birmingham, England
 Certificate in Lean Organisational Management Techniques
Jun 15 – Aug 15 Somerset College Birmingham, England
 Certificate in Equality and Diversity
July 15 – July 15 High Speed Training Birmingham, England
 Certificate in Anti-Money Laundering (AML) and Financial Crime

Interests Teaching Crafting. Attending a monthly club for Scrapbooking.
Spending time with my kids and husband. Reading. Genealogy.
Member of DAR. Days out around England, viewing its vast history.

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