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Lesley-Anne updated CV_2015
- 1. LesLey-Anne WiLLett CORE SKILLS & EXPERIENCE I have several years of experience in a variety of fields including; customer services, administration and telesales. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. I am looking to grow as a business administrator and be part of a successful company. I want to add value to a team, department or company and not just be one of the statistics in the company. My work should speak for my, my efforts should be seen in everything I do as I always go the extra mile. I have learned to multitask and I am very good at it. I have also gained more confidence in doing presentations and I am a very fast learner, worker and flexible. I have learned how to convert data and analyze data by importing and exporting files. My typing skills have also improved over the years and my speed and spelling have improved a lot. I can also use V-Look ups on excel and create tables, format percentages and format cells as required. PERSONAL DETAILS ADDRESS: 1571 Cecilia Williams Street, Westbury Ext3, Johannesburg 2093 EMAIL: lawillett@transunion.co.za and Lesleywillett20@gmail.com TELEPHONE: 0727228545 NATIONALITY: South African EMPLOYMENT DATES: 15 October 2013-Todate COMPANY: TransUnion Credit Bureau JOB TITLE: Data Administrator (DAS) RESPONSIBILITIES Ensuring the work is within SLA (within 24hrs) daily Converting files and running the files through preload database Zipping and encrypting the files for clients and sending them their data daily Compiling monthly reports for our subscribers with their data submitted and rejected Creating subscribers and suppliers on the mainframe Linking subscribers on the mainframe Assisting the data analyst with trade data by processing files and sending reminders to clients Providing feedback to clients (internal and/or external)depending on the queries received Assisting with Induction training on behalf of my previous department when needed Testing data and informing clients of their rejections
- 2. We also assist clients with the reasons records/data rejects so that they can improve on their o data and so that we can be able to load more data for the clients We do converting of the files, processing data through the various databases We are dealing with various sensitive data from vendors such as Home Affairs; Insurance companies; Banks; Retail stores etc We have to send reports to the clients, monitor their submissions to see whether records increased or decreased and we need reasons to inform the CPA We have to monitor data to know whether replacement files will be required or not from the client We have to understand the clients data and validate the data and make sure that the layout or spec created is aligned with the data received We have our own clients that we look after and ensure that their data is loaded on time, tests are done and reports are sent on time QC the CPA combined report and monthly report Responsible for the compliance report Ensuring clients are made aware of their monthly rejections that are high Creating new specs for Home Affairs new layout Assisted by analyst Responsible for the DQ Dashboard reports that needs to be send to Chicago monthly Received additional tasks from Business Analyst (Tracy) , DAS was requested to take over the function of updating the paid up defaults Assisted the Business Analyst (Adam/Merrin) with Home affairs issues investigated ID errors ___________________________________ DATES: 01 December 2008-15 October 2013 COMPANY: TransUnion Credit Bureau JOB TITLE: Client liaison officer/Administrator RESPONSIBILITIES Ensuring the faxes/work are up to date on a daily basis Responsible for removing disputed information on consumers records Have to ensure that documents are sufficient before a dispute or query gets processed Compile the stats for all fax administrators and distribute the faxes on a daily basis Have to keep record of the faxes received on a daily basis and QA work processed Have to give feedback on the work load to superiors on a monthly basis Assist with Defmove removals and sending requests through to subscribers Do telephonic confirmations with the courts or attorneys to confirm if a Judgment or a Default has been paid in full or rescinded and amend consumers records accordingly Provide training to new / temporary and existing staff Schedule staff for training and assist with processes for the department Meet with Ombudsman, Sales, NCR staff and take them through the dispute process Testing of new systems, Call Tracker System and doing induction training for new staff ___________________________________ DATES: 27 January 2004-09 August 2006 COMPANY: Higate Wholesalers JOB TITLE: Bookkeeper RESPONSIBILITIES Keeping records of goods purchased on Lay-bye and taken out of the store Cashier Responsible for the commission of staff members Assisted with making access cards for flat tenants Assisted with the display of items
- 3. Assisted with pricing the items and had to ensure products are loaded onto the system ___________________________________ DATES: 21 November 2006-18 February 2007 COMPANY: Miladys JOB TITLE: Store Assistant RESPONSIBILITIES Assisted consumers with finding their sizes in shoes or clothes Had to phone other branches for an item that we ran out of stock with that a consumer needed Assisted as a cashier ___________________________________ DATES: 18 May 2007-19 July 2007 COMPANY: Homemark JOB TITLE: Telesales Consultant RESPONSIBILITIES Had to sell products to new and existing consumers Had to up sell and cross sell products __________________________________ ADDITIONAL SKILLS/ATTRIBUTES I am a flexible worker and I can adapt easily to changes. I am team player and can also manage well on my own. I can work/manage under pressure and never compromise on the quality of my work. I bring new ideas to the table; I am vibrant, willing and eager to learn. I can multitask and I have an eye for detail. I am a peoples person and I enjoy working with people and learning new things. I am goal orientated and I am never afraid for a new challenge. EDUCATION SCHOOL NAME: Coronationville Secondary YEAR COMPLETED: 2003 QUALIFICATIONS: Afrikaans English Business Economics Economics Mathematics Accounting TERTIARY EDUCATION COLLEGE NAME: Cornerstone HR DATE COMPLETED: 28 July 2006 COURSE COMPLETED: Outbound Call Centre Training
- 4. QUALIFICATIONS: Debt Collecting Negotiation & Assertiveness Skills Questioning & Listening Skills Up selling & Cross selling Sales Training COLLEGE NAME: Cornerstone HR DATE COMPLETED: 21 July 2006 COURSE COMPLETED: Computer Training QUALIFICATIONS: Microsoft Word Intro to Microsoft Outlook Express Internet Explorer COLLEGE NAME: Cornerstone HR DATE COMPLETED: 11 August 2006 COURSE COMPLETED: Inbound Call Centre Training QUALIFICATIONS: Inbound Call Management Telephone Etiquette Basic & Advanced customer services Interview Skills Communication Skills COLLEGE NAME: Bytes DATE COMPLETED: Sep 2013 COURSE COMPLETED: Micrsoft Excel 2010 Essentials QUALIFICATIONS: Managing Workbooks and Worksheets Advanced Formatting Outlining and Subtotals Cell and Range Names Data Structure and Tables Web and Sharing Features Documenting and Auditing Application settings and Templates INSTITUTE: UCT DATE STARTED: 26 January 2015 DATE COMPLETED: 07 April 2015 COURSE ENTERED: Business Systems Analyst QUALIFICATIONS: Contextualizing business systems analysis Analyzing the current business system
- 5. Recommending an alternate business system Eliciting and communicating requirements Preparing to create a business requirements specification Modelling business processes Modelling functional and systems architecture requirements Modelling data and human system interface design Assuring quality Facilitating change and innovation REFERENCES REFERENCE: Merrin Abdine - (011) 214-6051 JOB TITLE: Data Administrator REFERENCE: Salem Dyafta - (011) 214-6040 JOB TITLE: Client Liaison Officer/Administrator REFERENCE: Imraan Moosa - (011) 789-6810 JOB TITLE: Bookkeeper REFERENCE: Lydia / Robbie - (011) 679-5756 JOB TITLE: Store Assistant REFERENCE: Sam - (011) 430-6103 JOB TITLE: Telesales Consultant
- 6. Recommending an alternate business system Eliciting and communicating requirements Preparing to create a business requirements specification Modelling business processes Modelling functional and systems architecture requirements Modelling data and human system interface design Assuring quality Facilitating change and innovation REFERENCES REFERENCE: Merrin Abdine - (011) 214-6051 JOB TITLE: Data Administrator REFERENCE: Salem Dyafta - (011) 214-6040 JOB TITLE: Client Liaison Officer/Administrator REFERENCE: Imraan Moosa - (011) 789-6810 JOB TITLE: Bookkeeper REFERENCE: Lydia / Robbie - (011) 679-5756 JOB TITLE: Store Assistant REFERENCE: Sam - (011) 430-6103 JOB TITLE: Telesales Consultant