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Matt Edwards Resume 1
- 1. MATTEDWARDS 5807 SRapp st #12, Littleton CO, 80120 | C:(316)305-9834(316)305-9834 | alor_alq@yahoo.com Summary Associatewho ishighlyenergetic, outgoinganddetail-oriented. Handlesmultipleresponsibilitiessimultaneouslywhile providingexceptionalcustomerservice,andquickly learnsandmastersnewconceptsandskills. Highlights Observant Technology knowledge High levelof integrity Energetic Criminallawknowledge Capableof manuallabor? Calmandcollected Shift work experience Accomplishments Promoted to full-time after about ayear of employment based on exemplary performance. Achieved perfect attendance award. Work Experience Delivery Driver 05/2016 toPresent Lowes HomeImprovement Littleton, CO Maintainedaccurate stock recordsandschedules. Selectedproductsforspecificroutesaccordingto pick sheets. Unloaded,picked, stagedandloadedproductsfor shipping. Transportedgoodsfromracks, shelvesand vehicles. Workedat arapidpaceto meettightdeadlines.Removedpallets, freezerboxesanddamagedproductsfrom returningtrailers. Banded,wrapped, packagedandcleaned equipment. Operatedpoweredlifttrucks, floorsweepers, pallet jacksandforkliftssafely, witha0% incident rate.Loadedflatbedby forkliftandhandtruck. Answeredcustomers' questionsandaddressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselectproductsthatbest fit their personalneeds.Built customer confidenceby actively listeningtotheirconcernsandgivingappropriate feedback.Balancedthe needsofmultiple customerssimultaneously inafast-pacedretailenvironment.Offereddirection and gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise out onthe floorforcustomers.Loadedandunloaded2 trailerseachday.Completedadaily pre-tripinspectionchecklist beforefirstdeliveryoftheday.Selectedthe most efficient routesincompliancewithdelivery instructionsandfuel policy.Establishedlong-termcustomerrelationshipsthroughprompt andcourteousservice.Resolvedcustomer complaintsandadjustedorders.Operatedheavy equipment,includingforklifts, stairclimbersandpallet jacks.Obtained signaturesneededto completeandprocessallpaperworkinatimely manner.Answeredcustomer questionsregarding shipments.Handledmerchandiseinaccordancewithproducthandlingstandards. Verifiedsalesordersbeforeloading andunloadingmerchandise.Reportedanyerrorsfoundondeliverydocumentsto supervisor.Operatedmanualand mechanicalequipment inasafeandefficient manner. Evaluatedcustomerneedsanddeterminedappropriateaction, referringtheirquestionstomanagement whennecessary.Loadedandunloadedmerchandiseat storesandvendor locations.Pulledcustomer ticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits. Delivery Load Puller 01/2016 to 05/2016 Lowe's Home Improvement Aurora, CO Maintainedaccurate stock recordsandschedules. Selectedproductsforspecificroutesaccordingto pick sheets. Unloaded,picked, stagedandloadedproductsfor shipping. Transportedgoods fromracks, shelvesand vehicles. Workedat arapidpaceto meettightdeadlines.Removedpallets, freezerboxesanddamagedproductsfrom returningtrailers. Banded,wrapped, packagedandcleanedequipment. Operatedpoweredlifttrucks, floorsweepers, pallet jacksandforkliftssafely, witha0% incident rate.Loadedflatbedby forkliftandhandtruck.Answeredcustomers' questionsandaddressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselectproductsthatbest fit their personalneeds.Built customer confidenceby actively listeningtotheirconcernsandgivingappropriate feedback.Balancedthe needsofmultiple customerssimultaneously inafast-pacedretailenvironment.Offereddirection and gave constructive feedback to motivate team members. Unloaded trucks, stocked shelves and carried merchandise out onthe floorforcustomers.Loadedandunloaded2 trailerseachday.Completedadaily pre-tripinspectionchecklist beforefirstdeliveryoftheday.Selectedthe most efficient routesincompliancewithdelivery instructionsandfuel policy.Establishedlong-termcustomerrelationshipsthroughprompt andcourteousservice.Resolvedcustomer complaintsandadjustedorders.Operatedheavy equipment,includingforklifts, stairclimbersandpallet jacks.Obtained
- 2. signaturesneededto completeandprocessallpaperworkinatimely manner.Answeredcustomer questionsregarding shipments.Handledmerchandiseinaccordancewithproducthandlingstandards. Verifiedsalesordersbeforeloading andunloadingmerchandise.Reportedanyerrorsfoundondeliverydocumentsto supervisor.Operatedmanualand mechanicalequipment inasafeandefficient manner. Evaluatedcustomerneedsanddeterminedappropriateaction, referringtheirquestionstomanagement whennecessary.Loadedandunloadedmerchandiseat storesandvendor locations.Pulledcustomer ticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits. Delivery Load Puller 12/2012 to01/2016 Lowe's Home Improvement Derby,KS Maintainedaccurate stockrecordsandschedules.Selectedproductsfor specificroutesaccordingto picksheets. Unloaded, picked,stagedandloadedproductsforshipping.Transportedgoodsfromracks,shelvesandvehicles. Workedat arapidpace tomeet tightdeadlines.Removedpallets,freezerboxesanddamagedproductsfromreturning trailers. Banded, wrapped, packaged and cleaned equipment. Operatedpoweredlift trucks,floor sweepers,pallet jacks andforkliftssafely,witha0%incidentrate.Loadedflatbed by forklift and hand truck. Answeredcustomers'questionsand addressedproblemsandcomplaintsinpersonandviaphone. Helpedcustomersselect productsthatbestfittheir personalneeds. Builtcustomer confidence by actively listeningto theirconcernsandgivingappropriatefeedback. Balancedtheneedsofmultiplecustomerssimultaneously inafast-pacedretailenvironment. Offereddirectionandgave constructive feedback to motivate team members. Unloadedtrucks,stockedshelvesandcarriedmerchandiseoutonthe floor for customers. Loadedand unloaded 2 trailers each day. Completedadaily pre-tripinspectionchecklistbeforefirst delivery ofthe day.Selectedthemost efficient routesincompliancewith deliveryinstructionsandfuelpolicy.Established
- 3. long-termcustomerrelationshipsthroughpromptandcourteousservice. Resolvedcustomer complaintsandadjusted orders. Operatedheavyequipment,includingforklifts,stairclimbersandpallet jacks.Obtainedsignaturesneededto complete and process all paperwork in atimely manner. Answeredcustomerquestionsregardingshipments.Handled merchandiseinaccordancewithproduct handlingstandards. Verifiedsalesordersbefore loadingandunloading merchandise. Reportedanyerrorsfoundondelivery documentsto supervisor.Operated manual and mechanical equipment inasafeandefficientmanner.Evaluatedcustomerneedsanddeterminedappropriateaction,referringtheir questions to management when necessary. Loaded and unloaded merchandise at stores and vendor locations. Pulled customerticketsto fulfillorders.Obtainedsignaturesonallinvoicesandcredits. Deli / Bistro Clerk 09/2010 to12/2012 Dillon's Marketplace Derby,KS Tooknecessary steps to meet customer needs and effectively resolve foodor service issues. Promptly reported complaints to a member ofthe management team. Servedfresh, hot foodwith a smile in a timely manner. Communicated clearlyandpositivelywithco-workersandmanagement. Resolvedguestcomplaintspromptly andprofessionally.Served ordersto customersat windows,countersandtables. Cutandchoppedfooditemsandcookedonagrillorinfryers. Operatedlarge-volume cookingequipment suchasgrills,deep-fat fryersandgriddles. Accurately measured ingredientsrequiredforspecificfooditems. Properly portionedandpackagedtake-out foodsforcustomers.Carefully maintainedsanitation,healthandsafetystandardsinallworkareas. Closely followedstandard proceduresforsafefood preparation,assemblyandpresentationtoensurecustomersatisfaction.Frequently washedandsanitizedhands,food areasandfoodpreparationtools. Performedgeneralmaintenanceduties, includingmoppingfloors,washingdishes, wipingcountertopsandemptyinggrease traps. Cleanedfoodpreparationareas,cookingsurfaces,andutensils. Maintainedaneat, well-groomedappearance includingimpeccablepersonalhygiene, hairrestraintandminimaljewelry that met company standards. Followedallestablishedrestaurantpracticesandprocedures.Workedwellwith teammates and openly invited coaching fromthe management team. Tookinitiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory controlandweeklystockordering.Scheduledactivitiesandequipment usewithmanagers, usinginformationabout daily menusto helpcoordinatecookingtimes.Prepareditemsaccordingto writtenorverbalorders,workingonseveral differentorderssimultaneously. Education Criminal Justice Butler CommunityCollege Andover,KS, UnitedStates LawEnforcement andJustice Administrationcoursework.CourseworkinCivilLawandJuvenile Justice Processes. CriminalLaw, CriminologyandPenology coursework. Computer Animation / Criminal Justice CowleyCommunityCollege Mulvane, KS, UnitedStates LawEnforcement andJustice Administrationcoursework.CourseworkinCivilLawandJuvenile Justice Processes. CriminalLaw, CriminologyandPenology coursework. High School Diploma:General Education 2010 Mulvane HighSchool Mulvane, KS, UnitedStates