Maureen CV-revised(2)[1]
- 1. Maureen Singh Townhouse # 8 Mobile-776-0978 Hillsdale Cor St Lucien Road and Superville Quarry Road email:maureesing@yahoo.com Diego Martin Trinidad Date of Birth: April 17, 1959 Nationality: Trinidadian Education 2003 2006 University of the West Indies- IOB Executive Masters Business Administration 1999 2003 Roytec Associate Degree Business Administration - Distinction 1970 1975 Woodbrook Government Secondary School - OLevels Work Experience 30 years Banking at RBTT Bank Limited 2 years Country Head at DHL Barbados Ltd 11 Months Director- Analysis at Financial Intelligence Unit (FIU) 10Months- Senior Manager AML- Compliance Scotiabank 10 Months- Vice President Corporate Services- eTeck JOB FUNCTIONS/SCOPE/KEY COMPETENCIES 2014-Current Vice President Corporate Services- eTeck Responsible for providing strategic leadership for and development of corporate support functions throughout the organization. Directs the Human Resources and Administrative services; ICT services; Procurement services; Health Safety Security and Environment and Corporate Communication Services while delivering results against strategic objectives, and within the organizations core values and beliefs. 2013-2014 Senior Manager AML- Compliance- Scotiabank T&T 2012- 2013 Director Analysis Division- Financial Intelligence Unit
- 2. 2010-2012 Country Manager- DHL Barbados Set strategic priorities of the company; provide leadership and direction to enable revenue generation and sustainable business performance. 2008- 2009 Regional Operating Officer Strategic Objective Enable Revenue generation and Cost Management initiatives, which align with the organisations strategic priorities and the achievement of superior business performance and best in class managed efficiencies. SCOPE BUSINESS PERFORMANCE Superior business performance and best in class efficiencies CHANGE MANAGEMENT/TRANSFORMATION Successful implementation of transformational, infrastructural and process initiatives COST EFFECTIVE OPERATIONS Maximization of all country functional resources STRATEGIC MANAGEMENT Effective interaction with key groups and organizations Secretary to Regional Operating Committee HUMAN RESOURCE MANAGEMENT Member of local IR negotiating team Maintenance of highest quality effective workforce 2006- 2008 Regional Manager Banking Operations- Eastern Caribbean, Barbados
- 3. Roles and Responsibilities Responsible for the transformation of the business activities of the Eastern Caribbean and Barbados branches of the bank in order to achieve optimum efficiency in the areas of ; cost effective operations; customer loyalty; employee capability and commitment; portfolio quality and AML/regulatory compliance. 2005 2006 Senior Manager Operations Eastern Caribbean Roles and Responsibilities To provide strong support to the Regional Director and the Financial Controller- Eastern Caribbean in the development and monitoring of the Eastern Caribbean strategic Plans and annual business plans with a priority focus on the non-financial objectives. Responsible for business transformation in the Eastern Caribbean region collaborating/coordinating through respective leaders and implementing ways and means of improving, re- engineering and streamlining existing procedures and practices and/or elimination of redundant activities with a view to enhance productivity and reduce costs. Responsible for the annual review, monitoring and operationalising of the Risk Management framework and its corrective action plans. Working with Group Legal and Corporate Secretarial Unit, oversees the coordination and satisfaction of compliance requirements (ECCB, External Auditors, BIR, AML and all Regulatory Compliance requirements) for all E.C jurisdictions. In conjunction with the Senior Manager Human Resource- Eastern Caribbean ensures that the appropriate Market Management Structure, Succession Management and Human Resource Planning are in place for all EC units. Ensuring that staff skills remain current and relevant and that there is evidence of learning through relevant training programmes thus leading to greater employee morale, productivity and improved performance. 2002 - 2005 MANAGER - BANK OPERATIONS TRINIDAD AND TOBAGO. ROLES AND RESPONSIBILITIES
- 4. Responsible for the creation of value through adherence and cost reduction initiatives. Effective management of all aspect of daily branch operations. Identify and manage all areas of audit and compliance operations of the RTT Bank Limited. Responsible for managing the reviews of units to ensure compliance with policies and procedures in keeping with the Banks risk management profile and from gaps identified, design improvement interventions. Responsible for providing strong leadership and direction to the development and management of the Audit and Compliance functions. Also responsible for developing a dynamic model in support of the Business Units to close gaps (procedures, etc.,) identified during Operation Reviews of the branch and/or unit. Identifies and supports new initiatives which will improve the way business is conducted with a view to value add, enhanced productivity and reduced costs. Protects customers and shareholders interest by ensuring compliance to all aspects of the Banks and AML/Regulatory policies, guidelines, and operating standards, both in the technical and non-technical areas. Develop, implement and maintain efficient/on-going operational and administrative system and procedures for the bank, including the computerisation of systems, streamlining of workflow, and preparation of annual financial and capital budgets. 2000 2002 MANAGER BRANCH ADMINISTRATION Responsible for the effective management of all aspects of branch operations pertaining to daily administration, evaluation and implementation of projects with a view to enhanced operational efficiency. 1996 2000 BRANCH ADMINISTRATIVE OFFICER To ensure improved efficiencies and quality service by providing strong administrative support to the Retail Branch Network. This
- 5. entailed the handling of all administrative and operational matters for the Branches. 1994 1996 BRANCH LIAISON OFFICER RISK MANAGEMENT 1992 1994 ASSISTANT MANAGER CUSTOMER SERVICE, ST. AUGUSTINE BRanch 1990 1992 ADMINISTRATIVE ASSISTANT FREDERICK & HEART STREET BRANCH 1986 1990 ADMINISTRATIVE TRAINEE OFFICER-IN-CHARGE SECURITIES, INDEPENDENCE SQUARE BRANCH 1983 1984 TELLER SUPERVISOR SAN JUAN BRANCH 1979 1980 Foreign Exchange Officer - San Juan Branch 1978 1979 Teller San Juan Branch Interests/Skills Interests Sports - Keen Table Tennis player Other - Reading Skills Proficient in Microsoft Office Suite Results and detail Oriented Positive Thinker Respect for diversity Ability to analyse situations and implement effective solutions Effective communicator Ability to engage staff
- 6. Emotionally intelligent Effective crisis management skills Superior work ethics Core Values Respect for authority Trust worthiness Integrity Teamwork Ownership REFERENCES Mary Popo General Manager CDB St Lucia Mary.popo@caribbank.org Sterling Frost- DIRECTOR- CITIBANK Sterling.frost@citi.com Larry Olton- Vice President Marketing Guardian Holdings Ltd Larry.olton@gloc.biz
- 7. Emotionally intelligent Effective crisis management skills Superior work ethics Core Values Respect for authority Trust worthiness Integrity Teamwork Ownership REFERENCES Mary Popo General Manager CDB St Lucia Mary.popo@caribbank.org Sterling Frost- DIRECTOR- CITIBANK Sterling.frost@citi.com Larry Olton- Vice President Marketing Guardian Holdings Ltd Larry.olton@gloc.biz