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- 1. JENNIFER J. STONE 6916 Northglenn Way 515-398-3583 (work) Johnston, Iowa 50131 515-778-5751 (Cell) Jennifer.j.Stone@wellsfargo.com JJStonehome@gmail.com Profile A trusted, energetic professional with a proven ability to resourcefully network, collaborate, and manage process, people, projects and tools. A consistent ability to persevere through challenges, problem solve, and surpass goals. Other qualities include: • Restorative • Champions change • Leads the Way • Empathetic Professional Experience Wells Fargo 2004 - Present Implementation Manager I, Home Mortgage 2016-Present • Relied upon to streamline and drive cost saving, large scale projects and enhancements to programs, people, processes and tools across the servicing wide organizational business lines • Depended upon to heavily influence decisions and to collaborate/improve relationships with cross functional business partners Wells Fargo 2004 - Present Loan Administration Manager III, Home Mortgage 2015– 2016 • Relied upon to streamline and drive cost saving, large scale projects and enhancements to programs, people, processes and tools across the servicing wide organizational business lines • Depended upon to heavily influence decisions and to collaborate/improve relationships with cross functional business partners • Responsible for overhauling/streamlining the operational teams by improving quality and commitment to work and the processes supported • Trusted to finalize action plans surrounding process improvements and efficiencies.
- 2. Wells Fargo 2004 - Present Implementation Consultant IV, Home Mortgage 2013 – 2015 • Relied upon to drive enhancements or changes to programs, people, processes and tools across servicing wide organizational business lines • Depended upon to heavily influence decisions and to collaborate/improve relationships surrounding Change Management with the servicing lines of business • Responsible for ensuring the customer experience is superior through Gap analysis, consulting and trending. • Trusted to offer support to peers and those lines of business supported by change management. Wells Fargo 2004 - Present Business Initiative Manager I, Home Mortgage 2013 – 2013 • Responsible for developing and managing the people, process and tools used associated with the demand/change management process for the lines of business supported. • Collaborated in a team environment to individually stand up the strategic enterprise demand process • Trusted to govern and provide guidance and direction on change management, project design and processes for Specialty Teams • Empowered to negotiate/influence functional and cross functional peer groups surrounding change and project management processes and gaps uncovered. • Lead the people managing the process and reported to their leadership strengths as well as any coaching opportunities. Wells Fargo 2004 - Present Implementation Consultant III, Home Mortgage 2010 – 2013 • Relied upon to drive enhancements or changes to programs/processes across organizational business lines • Depended upon to heavily consult and influence strategy surrounding efforts. • Developed lasting relationships with the performing, default and some areas of capital markets servicing Subject Matter Experts, Business partners and change teams. • Responsible for ensuring the customer experience is superior through Gap analysis, consulting, trending and reporting. • Relied upon to consult on areas of opportunity for the business lines, senior management, operational risk, legal, customer impact, and steering committees. • Trusted to participate in the hiring process of peers and offer support to those less tenured consultants, once hired.
- 3. • Influenced management decisions surrounding effort scope, measurements and process improvements for the National Servicing Standards/AG settlement agreement. Wells Fargo 2004 - Present Implementation Consultant II, Home Mortgage 2009 – 2010 • Relied upon to offer advice on enhancements or changes to programs and processes across organizational business lines to improve relationships within default/loss mitigation retention teams. • Responsible for ensuring a superior customer experience through Qualitative Research. Through this research, areas of opportunity were delivered back to business lines, senior management, operational risk, legal and the customer impact steering committee. • Trusted to act on behalf of the default/loss mitigation retention teams as a subject matter expert and drive results on current initiatives. Wells Fargo 2004 - Present Interim Project Manager II, Home Mortgage 2009 – 2010 • Developed Partnerships across organizational business lines to improve relationships within default/loss mitigation. • Relied Upon to create a better overall customer experience through project management trending and reporting back to business lines areas of opportunity, operational risk and customer impact • Trusted to act on behalf of the default/loss mitigation teams as a subject matter expert. Loan Administrative Manager I, Home Mortgage 2009-2009 • Depended upon to articulate concerns relating to the home affordable modification efforts within loss mitigation to senior leaders. • Launched a new loss mitigation phone team starting with 40 team members and grew to 350 within 5 months. • Directed 20 loss mitigation phone team representatives • Responsible for attending project calls as a subject matter expert for the Loss Mit Call teams • Trusted to participate in the hiring process of peers and offer support to those less tenured consultants, once hired. Wholesale Loan Doc Admin 1 / Loan Specialist IV, WFF 2007 - 2009 • Trusted to process complex/high dollar agricultural new construction projects.
- 4. • Supported projects to improve quality underwriting and risk processes and procedures • Offered support to 15 less tenured administrators on legal and operational procedures. Loan Administrative Supervisor I, Home Mortgage 2006 – 2007 • Implemented Operational Procedures, methods and work systems for 45 mortgage loan production representatives. • Lead new initiative projects to improve service level agreements with brokerage loan originators Work Director I, Home Mortgage 2005 – 2006 • Initiated and developed a project to improve the timelines of current Service Level agreements • Handled up to 13 processors daily workflow, resolution of escalation issues, training, and reporting Mortgage Loan Specialist II, Home Mortgage 2004 – 2005 • Single handedly handled the escalated 24 hour turn time underwriting pipeline • Took lead role in managing projects pertaining to Florida condominiums Westlake Apartment / Condominiums, West DSM, IA 2003 - 2004 Residential Business Manager 2003 - 2004 • Headhunted to recover failing construction project of converting 300 unit apartment complex to condominiums • Facilitated meetings to secure multiple investors to fund the overall project, resulting in a fully funded venture • Managed Office Staff and External Vendors/3rd Parties. Mansions at Hemingway, Johnston, IA 2002 - 2003 Residential Business Manager 2002 - 2003 • Project Manager for 150 unit new construction complex from inception to completion • Coordinated and managed relationships for 80 vendors and sub-contractors to meet deadlines • Managed office Staff and External Vendors/3rd parties. Wells Fargo, West DSM, IA 2001 - 2002 Affiliate Relations Hot Line Representative, Home Mortgage 2001 - 2002 • Resolved pre-escalation calls prior to escalation to the Office of the President • Empowered to train less tenured team members soft skills Professional Property Management, West DSM, IA 1996 - 2001 Residential Business Manager 1996 - 2001 • Trusted to manage multiple properties supporting over 1000 units • Promoted 3 times during tenure due to initiative and project management • Managed office staff of multiple properties and External Vendors/3rd Parties.
- 5. Education DMACC Coursework toward nursing degree Past Member of Iowa Association of Realtors with a Realtor’s License Expired 2004 Affiliations and Activities Women’s Team Member Network Middle East Team Member Network My Generation Team Member Network Transformational Leadership Program 2016 Six Sigma Champion Program 2016 Juvenile Diabetes Walk for a Cure Volunteer Habitat for Humanity Volunteer 2011 Diverse Mentoring Program
- 6. Education DMACC Coursework toward nursing degree Past Member of Iowa Association of Realtors with a Realtor’s License Expired 2004 Affiliations and Activities Women’s Team Member Network Middle East Team Member Network My Generation Team Member Network Transformational Leadership Program 2016 Six Sigma Champion Program 2016 Juvenile Diabetes Walk for a Cure Volunteer Habitat for Humanity Volunteer 2011 Diverse Mentoring Program