Total Quality Management (TQM) aims to meet customer requirements the first time through continuous improvement involving all employees. Its principles include customer focus, teamwork across all functions, and management commitment. Benefits are improved quality, productivity, profitability and customer satisfaction. Barriers to implementing TQM include lack of management commitment, inability to change culture, and failure to continually improve or empower employees.
1.2. Concept of Quality and Quality Management.pdfParrthipan B K
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Quality refers to meeting customer needs and expectations. It has been defined in various ways such as conformance to specifications, fitness for purpose, and meeting customer requirements. Quality management has evolved over time from quality inspection to total quality management with a focus on customers, employees, processes, and continuous improvement. A quality management system includes quality planning, assurance, and control to direct an organization's quality activities and ensure standards are met. The goal is higher customer satisfaction through prevention and continuous improvement.
This document provides an overview of a course on Total Quality Management (TQM). The objectives are to learn about TQM concepts and frameworks, apply quality management principles and techniques, and understand quality assurance and certification. The course covers topics such as the definitions and determinants of quality, TQM gurus and philosophies, tools for quality management like QFD and FMEA, statistical quality control, and quality management systems. Examples provided of successful TQM implementations include Toyota and Tata Steel. The importance of TQM is emphasized for continuous improvement, reducing waste, and boosting revenue through higher quality.
W. Edwards Deming is known as the father of the Japanese post-war industrial revival. He developed the Deming Wheel (PDCA cycle) and focused on statistical process control, his famous 14 points for management, and identifying the seven deadly diseases of quality. Joseph Juran developed the Juran Trilogy for quality planning, control, and improvement. Philip Crosby emphasized defining quality in understandable terms and calculating the cost of poor quality. Kaoru Ishikawa created the cause-and-effect diagram (also called a fishbone diagram) and advocated for quality circles and emphasizing internal customers. Genichi Taguchi developed experimental design methods for parameter and tolerance design to reduce variability and improve quality.
The document discusses quality statements which include a vision statement, mission statement, and quality policy statement. A vision statement describes the organization's ideal future state. A mission statement defines the organization's purpose and goals. A quality policy statement provides guidance for employees on how to meet customer needs and requirements through products and services. Together, these quality statements are part of strategic planning and guide an organization's long-term direction.
The document outlines the six basic concepts of total quality management (TQM): 1) top management commitment to quality principles and long-term plans, 2) focus on internal and external customers, 3) effective involvement and utilization of the entire workforce, 4) continuous improvement of processes, 5) treating suppliers as partners, and 6) establishing performance measures for processes. It then provides further details about each concept, emphasizing top management's role in quality, customer satisfaction, employee involvement through training and teams, continuous small improvements, the importance of suppliers, and using measures to track quality improvement.
1.3. Determinants of quality of product.pdfParrthipan B K
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This document discusses the determinants of quality in products and services. It defines products as goods or services and outlines key differences between the two. It then discusses customers and the dimensions of quality for both products and services. Product quality is defined based on 9 dimensions: performance, features, conformance, reliability, durability, service, aesthetics, reputation, and response. Service quality is defined based on 5 dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Finally, it distinguishes between quality and reliability, noting that reliability is a subset of quality that refers to consistent performance over time.
Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement. The key principles of TQM include making quality the top priority, involving all employees, and continuously improving processes. The goal of TQM is to do things right the first time by focusing on prevention over detection and empowering teams to solve problems and improve quality.
The document summarizes the key quality gurus and frameworks that contributed to the development of total quality management (TQM). It discusses influential figures like Deming, Juran, Feigenbaum, Crosby, Ishikawa, Shewhart, and Taguchi and their important principles and tools, including statistical process control, the PDCA cycle, cost of quality, and more. It also outlines some common quality tools and techniques used in TQM like benchmarking, Six Sigma, failure mode and effects analysis, quality circles, and quality function deployment.
This document discusses equilibrium of rigid particles and includes the following key points:
1. It defines a free body diagram as a diagram representing all applied forces, moments, and reactions acting on a body.
2. It describes different types of loads such as concentrated, uniformly distributed, gradually increasing/decreasing, and combinations of loads.
3. It explains stable, neutral, and unstable equilibrium conditions for systems based on their potential energy when disturbed.
4. Fundamental concepts discussed include moments, couples, and Varignon's theorem relating the sum of individual force moments to the moment of the resultant force.
1. The document discusses units and systems of units in mechanics. It describes fundamental and derived units and the SI system of units which is the internationally accepted system.
2. Newton's laws of motion are introduced, including Newton's first law of inertia, Newton's second law relating force and acceleration, and Newton's third law of action and reaction.
3. Methods for analyzing systems of forces are presented, including vector representations of forces and operations like vector addition, subtraction, and multiplication. Parallel and triangular laws are used to determine the resultant force from multiple forces.
This document discusses engineering mechanics and its branches. Engineering mechanics deals with the behavior of bodies at rest or in motion under the action of forces. It has two main branches: applied mechanics, which studies mechanics laws and their application to engineering problems, and mechanics of deformable bodies, which analyzes deformations in structures and machines. Some key sub-branches are statics (forces on stationary parts), dynamics (forces on moving parts), kinematics (relative motion of parts) and kinetics (inertia forces from mass and motion). The document provides definitions and concepts in engineering mechanics such as space, time, mass, force, rigid bodies and particles.
This document discusses various properties of surfaces and solids including:
1) Centroid or center of gravity is the point where the entire weight of a body is assumed to act vertically downward.
2) Pappus and Guldinus theorems relate the surface area and volume of revolved surfaces and solids to the generating curve and plane.
3) Parallel axis theorem states the moment of inertia about any axis equals the moment about a parallel centroidal axis plus the product of the area and square of the distance between axes.
This document discusses friction, which is the force that opposes the relative motion between two objects in contact. There are two types of friction: dry friction, which occurs between non-lubricated surfaces, and fluid friction, which occurs when a lubricant is present between surfaces. Dry friction includes static friction, which acts on stationary surfaces, and dynamic or kinetic friction, which acts on moving surfaces. The laws of friction state that the frictional force is proportional to the normal force and depends on the roughness and material of the surfaces. Friction is quantified using the coefficient of friction.
This document discusses cam mechanisms and their kinematics. It defines a cam as a mechanical component that transmits motion through contact and can convert rotational motion to translational or oscillating motion. A cam mechanism consists of a cam, follower, and frame. Cams are used in machines like textile, printing, food processing, and engines. Cams can be classified based on the follower motion as radial or cylindrical, and followers can be classified based on shape, movement, or line of movement. The document also defines important terms used in cam mechanisms like base circle, trace point, pressure angle, pitch point, and discusses different motions a follower can have like uniform velocity, simple harmonic, uniform acceleration/retardation, and cyclo
This document provides an introduction to the theory of machines. It discusses key concepts such as kinematics, mechanisms, links, kinematic pairs, and degrees of freedom. Specifically:
- Kinematics is the study of relative motion between machine parts without considering forces or mass.
- A mechanism is an assembly of links that transmits and modifies motion. A machine adds the capability to transmit and modify power.
- Kinematic pairs constrain the relative motion between two links. Common pairs include sliding, turning, rolling, and spherical.
- A kinematic chain transmits defined motion through successive pairs. A mechanism is a kinematic chain with one fixed link.
- The degrees of freedom of a mechanism
The document discusses basic mechanical concepts and definitions including displacement, velocity, acceleration, friction, and gear trains. It examines simple mechanisms involving these concepts such as sliding and rolling contact, gearing, brakes and clutches. Common mechanical components like bearings, springs, and fasteners are also introduced. The document provides a foundation for understanding more complex mechanical devices and machines.
1. The document discusses the dynamics of machines and introduces the key concepts of kinematics, dynamics, kinetics, and statics as the four main branches of the theory of machines.
2. It then discusses static and dynamic force analysis and introduces concepts like inertia forces and torques. D'Alembert's principle is explained which states that inertia and external forces together result in static equilibrium.
3. Methods for dynamic analysis of reciprocating engines like graphical and analytical methods are introduced. Key forces on reciprocating parts like piston effort, connecting rod force, thrust, crank pin effort, and crank effort are defined.
1. A governor is a device that regulates the speed of an engine by automatically adjusting the fuel supply as the load and speed change.
2. Governors are classified as centrifugal or inertia governors. Centrifugal governors use the centrifugal force of rotating masses to control the fuel supply, while inertia governors use the inertia of rotating masses.
3. Common types of centrifugal governors discussed include the Watt, Porter, Proell, Hartnell, Hartung, Wilson-Hartnell, and Pickering governors. Key characteristics of governors like sensitivity, isochronism, stability, effort, and power are also defined.
This document discusses forced vibration, which occurs when a body vibrates under the influence of an external force. There are three types of external excitation forces: periodic, impulsive, and random. For a spring mass system undergoing harmonic disturbances, the amplitude and maximum amplitude of forced vibration are given by formulas involving the excited force, phase lag, and angular velocity. Phase lag and magnification factor are also discussed. Forced vibration due to unbalance and support motion are described. Transmissibility and vibration isolation are then defined and different types are explained.
This document discusses free vibration in mechanical systems. It begins by defining free vibration as the motion of an elastic body after being displaced from its equilibrium position and released, without any external forces acting on it. The body undergoes oscillatory motion as the internal elastic forces cause it to return to the equilibrium position, overshoot, and repeat indefinitely.
It then covers key terms used to describe vibratory motion like period, cycle, and frequency. It describes the different types of vibratory motion including free/natural vibration, forced vibration, and damped vibration. Methods for calculating the natural frequency of longitudinal and transverse vibrations are presented, including the equilibrium method, energy method, and Rayleigh's method. Concepts of damping,
This document discusses balancing of machines. It defines static and dynamic balancing and the conditions that must be met for each. Static balancing requires the combined mass center to lie on the axis of rotation, while dynamic balancing requires no resultant centrifugal force or couple. The document also discusses balancing of rotating masses, reciprocating masses, linkages, and multi-cylinder engines. Finally, it briefly introduces different types of balancing machines used to measure static and dynamic unbalance.
This document outlines the terms and conditions for a home loan agreement between John Doe and ABC Bank. It specifies that John Doe will receive a $200,000 loan at 4% annual interest to purchase a property located at 123 Main St. The loan is to be repaid over 30 years through monthly installments of $1,000 beginning on January 1, 2023, with the full balance due by December 31, 2052. The document details various clauses around late fees, prepayment, and foreclosure.
The document discusses various techniques used for capital budgeting and investment project appraisal. It describes key capital budgeting techniques like accounting rate of return, internal rate of return, net present value, benefit-cost analysis. For each technique, it provides the method of calculation along with advantages and limitations. It also discusses the need, types, and structure of feasibility studies conducted to evaluate the technical, economic, financial, and commercial viability of new projects.
The document discusses various topics related to money and banking including inflation, deflation, types of inflation, effects of inflation, demand-pull inflation, cost-push inflation, methods of controlling inflation, anti-inflationary measures, banks, and central banks. It defines key terms and provides examples and explanations of inflation, deflation, different types of inflation based on speed and inducement, effects of inflation on various economic activities, and methods used by governments to control inflation through monetary and fiscal policies.
MT6003 Engineering Economics and Cost AnalysisParrthipan B K
Ìý
This document outlines the objectives and units of study for the course MT6003 Engineering Economics and Cost Analysis. The course introduces basics of economic analysis and cost analysis, including demand and supply analysis, different types of costs, capital budgeting methods, and depreciation estimation. It aims to help students learn to carry out cost analysis for capital projects based on factors like depreciation, available money, supply of materials, and demand for products. The course has 5 units covering these topics over 45 class periods.
The document summarizes the key quality gurus and frameworks that contributed to the development of total quality management (TQM). It discusses influential figures like Deming, Juran, Feigenbaum, Crosby, Ishikawa, Shewhart, and Taguchi and their important principles and tools, including statistical process control, the PDCA cycle, cost of quality, and more. It also outlines some common quality tools and techniques used in TQM like benchmarking, Six Sigma, failure mode and effects analysis, quality circles, and quality function deployment.
This document discusses equilibrium of rigid particles and includes the following key points:
1. It defines a free body diagram as a diagram representing all applied forces, moments, and reactions acting on a body.
2. It describes different types of loads such as concentrated, uniformly distributed, gradually increasing/decreasing, and combinations of loads.
3. It explains stable, neutral, and unstable equilibrium conditions for systems based on their potential energy when disturbed.
4. Fundamental concepts discussed include moments, couples, and Varignon's theorem relating the sum of individual force moments to the moment of the resultant force.
1. The document discusses units and systems of units in mechanics. It describes fundamental and derived units and the SI system of units which is the internationally accepted system.
2. Newton's laws of motion are introduced, including Newton's first law of inertia, Newton's second law relating force and acceleration, and Newton's third law of action and reaction.
3. Methods for analyzing systems of forces are presented, including vector representations of forces and operations like vector addition, subtraction, and multiplication. Parallel and triangular laws are used to determine the resultant force from multiple forces.
This document discusses engineering mechanics and its branches. Engineering mechanics deals with the behavior of bodies at rest or in motion under the action of forces. It has two main branches: applied mechanics, which studies mechanics laws and their application to engineering problems, and mechanics of deformable bodies, which analyzes deformations in structures and machines. Some key sub-branches are statics (forces on stationary parts), dynamics (forces on moving parts), kinematics (relative motion of parts) and kinetics (inertia forces from mass and motion). The document provides definitions and concepts in engineering mechanics such as space, time, mass, force, rigid bodies and particles.
This document discusses various properties of surfaces and solids including:
1) Centroid or center of gravity is the point where the entire weight of a body is assumed to act vertically downward.
2) Pappus and Guldinus theorems relate the surface area and volume of revolved surfaces and solids to the generating curve and plane.
3) Parallel axis theorem states the moment of inertia about any axis equals the moment about a parallel centroidal axis plus the product of the area and square of the distance between axes.
This document discusses friction, which is the force that opposes the relative motion between two objects in contact. There are two types of friction: dry friction, which occurs between non-lubricated surfaces, and fluid friction, which occurs when a lubricant is present between surfaces. Dry friction includes static friction, which acts on stationary surfaces, and dynamic or kinetic friction, which acts on moving surfaces. The laws of friction state that the frictional force is proportional to the normal force and depends on the roughness and material of the surfaces. Friction is quantified using the coefficient of friction.
This document discusses cam mechanisms and their kinematics. It defines a cam as a mechanical component that transmits motion through contact and can convert rotational motion to translational or oscillating motion. A cam mechanism consists of a cam, follower, and frame. Cams are used in machines like textile, printing, food processing, and engines. Cams can be classified based on the follower motion as radial or cylindrical, and followers can be classified based on shape, movement, or line of movement. The document also defines important terms used in cam mechanisms like base circle, trace point, pressure angle, pitch point, and discusses different motions a follower can have like uniform velocity, simple harmonic, uniform acceleration/retardation, and cyclo
This document provides an introduction to the theory of machines. It discusses key concepts such as kinematics, mechanisms, links, kinematic pairs, and degrees of freedom. Specifically:
- Kinematics is the study of relative motion between machine parts without considering forces or mass.
- A mechanism is an assembly of links that transmits and modifies motion. A machine adds the capability to transmit and modify power.
- Kinematic pairs constrain the relative motion between two links. Common pairs include sliding, turning, rolling, and spherical.
- A kinematic chain transmits defined motion through successive pairs. A mechanism is a kinematic chain with one fixed link.
- The degrees of freedom of a mechanism
The document discusses basic mechanical concepts and definitions including displacement, velocity, acceleration, friction, and gear trains. It examines simple mechanisms involving these concepts such as sliding and rolling contact, gearing, brakes and clutches. Common mechanical components like bearings, springs, and fasteners are also introduced. The document provides a foundation for understanding more complex mechanical devices and machines.
1. The document discusses the dynamics of machines and introduces the key concepts of kinematics, dynamics, kinetics, and statics as the four main branches of the theory of machines.
2. It then discusses static and dynamic force analysis and introduces concepts like inertia forces and torques. D'Alembert's principle is explained which states that inertia and external forces together result in static equilibrium.
3. Methods for dynamic analysis of reciprocating engines like graphical and analytical methods are introduced. Key forces on reciprocating parts like piston effort, connecting rod force, thrust, crank pin effort, and crank effort are defined.
1. A governor is a device that regulates the speed of an engine by automatically adjusting the fuel supply as the load and speed change.
2. Governors are classified as centrifugal or inertia governors. Centrifugal governors use the centrifugal force of rotating masses to control the fuel supply, while inertia governors use the inertia of rotating masses.
3. Common types of centrifugal governors discussed include the Watt, Porter, Proell, Hartnell, Hartung, Wilson-Hartnell, and Pickering governors. Key characteristics of governors like sensitivity, isochronism, stability, effort, and power are also defined.
This document discusses forced vibration, which occurs when a body vibrates under the influence of an external force. There are three types of external excitation forces: periodic, impulsive, and random. For a spring mass system undergoing harmonic disturbances, the amplitude and maximum amplitude of forced vibration are given by formulas involving the excited force, phase lag, and angular velocity. Phase lag and magnification factor are also discussed. Forced vibration due to unbalance and support motion are described. Transmissibility and vibration isolation are then defined and different types are explained.
This document discusses free vibration in mechanical systems. It begins by defining free vibration as the motion of an elastic body after being displaced from its equilibrium position and released, without any external forces acting on it. The body undergoes oscillatory motion as the internal elastic forces cause it to return to the equilibrium position, overshoot, and repeat indefinitely.
It then covers key terms used to describe vibratory motion like period, cycle, and frequency. It describes the different types of vibratory motion including free/natural vibration, forced vibration, and damped vibration. Methods for calculating the natural frequency of longitudinal and transverse vibrations are presented, including the equilibrium method, energy method, and Rayleigh's method. Concepts of damping,
This document discusses balancing of machines. It defines static and dynamic balancing and the conditions that must be met for each. Static balancing requires the combined mass center to lie on the axis of rotation, while dynamic balancing requires no resultant centrifugal force or couple. The document also discusses balancing of rotating masses, reciprocating masses, linkages, and multi-cylinder engines. Finally, it briefly introduces different types of balancing machines used to measure static and dynamic unbalance.
This document outlines the terms and conditions for a home loan agreement between John Doe and ABC Bank. It specifies that John Doe will receive a $200,000 loan at 4% annual interest to purchase a property located at 123 Main St. The loan is to be repaid over 30 years through monthly installments of $1,000 beginning on January 1, 2023, with the full balance due by December 31, 2052. The document details various clauses around late fees, prepayment, and foreclosure.
The document discusses various techniques used for capital budgeting and investment project appraisal. It describes key capital budgeting techniques like accounting rate of return, internal rate of return, net present value, benefit-cost analysis. For each technique, it provides the method of calculation along with advantages and limitations. It also discusses the need, types, and structure of feasibility studies conducted to evaluate the technical, economic, financial, and commercial viability of new projects.
The document discusses various topics related to money and banking including inflation, deflation, types of inflation, effects of inflation, demand-pull inflation, cost-push inflation, methods of controlling inflation, anti-inflationary measures, banks, and central banks. It defines key terms and provides examples and explanations of inflation, deflation, different types of inflation based on speed and inducement, effects of inflation on various economic activities, and methods used by governments to control inflation through monetary and fiscal policies.
MT6003 Engineering Economics and Cost AnalysisParrthipan B K
Ìý
This document outlines the objectives and units of study for the course MT6003 Engineering Economics and Cost Analysis. The course introduces basics of economic analysis and cost analysis, including demand and supply analysis, different types of costs, capital budgeting methods, and depreciation estimation. It aims to help students learn to carry out cost analysis for capital projects based on factors like depreciation, available money, supply of materials, and demand for products. The course has 5 units covering these topics over 45 class periods.