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Supervising, Mentoring,
Coaching in an Era of Team
Science
L. Michelle Bennett, PhD
Deputy Scientific Director, NHLBI, NIH
Howard Gadlin, PhD
Ombudsman, OD, NIH
University of Iowa
January 2013
Outline
 Mentors
 Mentoring
 Telling, Advising, Coaching
 How does Team Science factor in?
There is No Formula for the Perfect
Mentor
We Wear Many Different Hats
 Investigator
 Clinician
 Core Director
 Supervisor
 Mentor
 Coach
 .
 Team Lead
 Division Head
 Branch Chief
 Department Director
 Project Sponsor
 .
We Have Different Strengths
 Research
 Analysis
 Design
 Interpretation
 Future directions
 Teaching
 Vulnerability
 
 Delegating
 Influencing
 Persuading
 Collaborating
 Working independently
 Sharing
 Humility
Mentees Want Different Things
 Help
 Guidance
 Insights
 To be challenged
 To learn the secrets
 Brainstorming partner
 Oral presentation skills
 
 Introductions to others
 Someone to help
identify opportunities
to present
 Grant writing skills
 Collaboration skills
 To be directed
7
Mentoring
 Mentoring is an important component of
what we do
 Supervisors may not be the best primary
mentor
 Multiple mentors may be very valuable:
 One-on-one
 Committees
 Is a two-way street
Defining a Mentoring Relationship
 Formal vs Informal
 Goal vs Topic/Task Driven
 Frequent vs Infrequent Meetings
 Degree/Level of Guidance
 Accountability (both sides)
 What does the Mentee want out of it?
 The Mentor?
Situational Mentorship
Kenneth Blanchard and Paul Herseys situational leadership model tells us that managers could
use different leadership styles depending on the situation.
A Great Match is Important
 Questions for Mentors
 Questions for Mentees
11
Questions for Mentors
 How do you mentor best?
 What kind of mentoring arrangement do you prefer?
 For what kind of person are you a good mentor? A
poor mentor?
 The next time you consider mentoring someone,
would you be willing to sit down first to explore
whether you are a good match?
 What kind of conversation would you have to
determine if the relationship would be a good fit?
Questions for Mentees
 What do you want out of a mentoring relationship?
 What goals have you set for yourself?
 Long term? Short term? Where do you want to focus now?
 How do you learn best?
 How do you like to be challenged?
 How frequently do you want to meet?
 What happens if one of us needs to cancel? If one of us
does not show up for an appointment?
 Etc?
A Great Match is Important
 What qualities in a mentee will bring out the
best qualities in you as a mentor?
 What 4 characteristics define you best in the
role of mentor?
There Can Be Challenges
Mentees can.
 Consume you
 Be unfocused and not follow-through
 Be manipulative
 Be unwilling to commit to the relationship
Mentors can.
 Burn out
 Run into situations where issues really need
professional help
 Forget boundaries
 Find themselves in odd situations (eg ethics, favors)
Mentoring Plan
 Consider having your Mentee develop a
mentoring plan based on your questions and
the discussion about how you will work
together
 Plan can include:
 Setting professional goals
 How they will achieve the goals
 Role of the mentor in their career development
 What they expect from mentor  what mentor can
expect of them
Schedule Meetings When You Can Listen Actively
 Pay Attention
 Look at the person you are talking to and wipe all other
thoughts out of your mind
 Show That You're Listening
 Nod, smile, uh-huh, etc
 Check-in to be sure you are understanding
 Paraphrase, summarize what theyve told you, ask
clarifying questions
 Do not Judge
 Dont interrupt before they finish their thought
 Respond Appropriately
 Be open and honest, demonstrate respect
Mentoring
Mentoring: The mentor can be a trusted friend, senior colleague,
(usually a more experienced person). Some institutions create
"mentoring programs" in which newcomers are paired with more
experienced people in order to obtain good examples and advice
as they advance.
 Explain how the Department/Institution works
 Assists with their Mentee's careers by: offering
encouragement, sharing knowledge, providing growth
experiences, etc..
 Encourages professional behavior by: setting high performance
expectations performance, teaching by example, inspiring
mentees
 Gives wise counsel by offering advice or solutions to problems
Coaching
Coaching: The coach helps the individual uncover existing
strengths and abilities to develop strategies and action plans to
achieve those goals. A coach helps hold mentee accountable to
themselves through continued interactions and challenging them as
needed.
 Helps client discover their own path to their desired goal or
objective (doesnt tell)
 Invites employee to come up with his/her own thoughts, ideas
and strategies guided by powerful questions (i.e. What would
happen if the barriers were not there? What does success look
like? How do you see yourself tackling this issue? etc)
 Helps the employee develop clarity about what he/she wants to
accomplish
 Helps guide development of action plans
Mentor/Coach
 It is entirely possible to be (or to have) a
mentor/coach
 This is a person who can successfully meld the
two approaches and can provide one or the
other depending on the needs and issues of
the mentee
Choosing the Best Approach
In what situations would your preferred
approach be:
 Telling someone how to handle the situation
 Sharing experiences you have had in the past and
advising several options for approaching a problem
 Ask a series of questions that will help the
individual self-discover the best solution to the
issue
Mentoring in the Age of Team
Science and Collaboration
22
Collaboration Introduces Threats
Independent Interdependent
Self-
Identity
Group-
Identity
High Interaction
and Integration
Status
Autonomy
Power
Multiple Inter-
dependent Leaders
23
Model of Team Development
Bruce Tuckman, 1965, 1977
Forming
Storming
Norming
Performing
Adjourning and
Transforming
Interviewing and Hiring Models
 Values-based interviews
 This interviewing approach is designed to learn about
the values of the candidate and to determine if they
match those of the ideal candidate
 Performance-based interviews
 This interviewing approach asks the question of
whether the person being considered for the position
can actually do the job for which s/he is being
considered
 Behavioral-based interviews
 This approach focuses on understanding how an
applicant would behave in very specific circumstances.
Interviewing and Hiring:
Values-based questions
 Describe three situations you liked best from your
past position(s). What were the key ingredients that
made those situations so agreeable?
 What do you do when you make a mistake in your
work? Describe your process for addressing such
situations.
 What steps do you take to stay current with scientific
trends and advances?
Interviewing and Hiring:
Performance-based questions
 Describe a project that you led that had a tight
deadline and its outcome.
 One project of great importance to our team is..
How would you approach it?
 Describe a time when your experimental results
did not match your expectations? What did you
do? What steps did you take?
Interviewing and Hiring:
Behavior-based questions
 Describe a time when you faced a stressful
situation and how you used your coping skills to
emerge from it successfully.
 Describe a time when you were required to follow
a policy with which you did not agree.
 Describe how you have recently dealt with a very
upset customer or co-worker.
Practice
 Think of one thing that would be really important
for you to learn when considering whether to
have someone join your team  what would you
ask them to get that information?
 Groups of four 
 Ask the question to a couple people
 Did you get the information you were after?
 Share with the group what you hoped to learn
 Any ideas for improving the question?
Participating Shouldnt be Risky
Career Status
Low
High
Risk
Grad
Student
Post-doc Tenure Track Established
Early Career
Tenured
Participating Shouldnt be Risky
Career Status
Low
High
Risk
Grad
Student
Post-doc Tenure Track Established
Early Career
Tenured
Participating Shouldnt be Risky
Career Status
Low
High
Risk
Grad
Student
Post-doc Tenure Track Established
Early Career
Tenured
We Propose Explicit Pre-Tenure Agreements
or Language to Include in the Offer Letter
 Include Participating in or Leading an IR Project
in the Offer Letter
 Roles, Responsibilities, Expectations
 Review and Reward
 Review criteria, sharing credit
 Mentoring
 For and by the scientist
 Joint Appointments
 What can everyone expect and how to make changes
teamscience.nih.gov
Motivating Team Identity
Essential Work
Division Priorities and
Objectives
Strengths
Competencies and
Expertise
Passions
Tasks that Engage
the Mind and Spirit
The Sweet Spot
Where personal strengths
and passions align with
essential work in a setting
which provides opportunities
for challenge and growth.
Where individuals are the
most valued and their
contributions most valuable.
Maximize the Value
of each Individual:
Aim to increase the
overlap among these
three circles, while
keeping in mind the
changing contents
within each circle.
Thank-you!

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MentoringIowaV4.pptx

  • 1. Supervising, Mentoring, Coaching in an Era of Team Science L. Michelle Bennett, PhD Deputy Scientific Director, NHLBI, NIH Howard Gadlin, PhD Ombudsman, OD, NIH University of Iowa January 2013
  • 2. Outline Mentors Mentoring Telling, Advising, Coaching How does Team Science factor in?
  • 3. There is No Formula for the Perfect Mentor
  • 4. We Wear Many Different Hats Investigator Clinician Core Director Supervisor Mentor Coach . Team Lead Division Head Branch Chief Department Director Project Sponsor .
  • 5. We Have Different Strengths Research Analysis Design Interpretation Future directions Teaching Vulnerability Delegating Influencing Persuading Collaborating Working independently Sharing Humility
  • 6. Mentees Want Different Things Help Guidance Insights To be challenged To learn the secrets Brainstorming partner Oral presentation skills Introductions to others Someone to help identify opportunities to present Grant writing skills Collaboration skills To be directed
  • 7. 7 Mentoring Mentoring is an important component of what we do Supervisors may not be the best primary mentor Multiple mentors may be very valuable: One-on-one Committees Is a two-way street
  • 8. Defining a Mentoring Relationship Formal vs Informal Goal vs Topic/Task Driven Frequent vs Infrequent Meetings Degree/Level of Guidance Accountability (both sides) What does the Mentee want out of it? The Mentor?
  • 9. Situational Mentorship Kenneth Blanchard and Paul Herseys situational leadership model tells us that managers could use different leadership styles depending on the situation.
  • 10. A Great Match is Important Questions for Mentors Questions for Mentees
  • 11. 11 Questions for Mentors How do you mentor best? What kind of mentoring arrangement do you prefer? For what kind of person are you a good mentor? A poor mentor? The next time you consider mentoring someone, would you be willing to sit down first to explore whether you are a good match? What kind of conversation would you have to determine if the relationship would be a good fit?
  • 12. Questions for Mentees What do you want out of a mentoring relationship? What goals have you set for yourself? Long term? Short term? Where do you want to focus now? How do you learn best? How do you like to be challenged? How frequently do you want to meet? What happens if one of us needs to cancel? If one of us does not show up for an appointment? Etc?
  • 13. A Great Match is Important What qualities in a mentee will bring out the best qualities in you as a mentor? What 4 characteristics define you best in the role of mentor?
  • 14. There Can Be Challenges Mentees can. Consume you Be unfocused and not follow-through Be manipulative Be unwilling to commit to the relationship Mentors can. Burn out Run into situations where issues really need professional help Forget boundaries Find themselves in odd situations (eg ethics, favors)
  • 15. Mentoring Plan Consider having your Mentee develop a mentoring plan based on your questions and the discussion about how you will work together Plan can include: Setting professional goals How they will achieve the goals Role of the mentor in their career development What they expect from mentor what mentor can expect of them
  • 16. Schedule Meetings When You Can Listen Actively Pay Attention Look at the person you are talking to and wipe all other thoughts out of your mind Show That You're Listening Nod, smile, uh-huh, etc Check-in to be sure you are understanding Paraphrase, summarize what theyve told you, ask clarifying questions Do not Judge Dont interrupt before they finish their thought Respond Appropriately Be open and honest, demonstrate respect
  • 17. Mentoring Mentoring: The mentor can be a trusted friend, senior colleague, (usually a more experienced person). Some institutions create "mentoring programs" in which newcomers are paired with more experienced people in order to obtain good examples and advice as they advance. Explain how the Department/Institution works Assists with their Mentee's careers by: offering encouragement, sharing knowledge, providing growth experiences, etc.. Encourages professional behavior by: setting high performance expectations performance, teaching by example, inspiring mentees Gives wise counsel by offering advice or solutions to problems
  • 18. Coaching Coaching: The coach helps the individual uncover existing strengths and abilities to develop strategies and action plans to achieve those goals. A coach helps hold mentee accountable to themselves through continued interactions and challenging them as needed. Helps client discover their own path to their desired goal or objective (doesnt tell) Invites employee to come up with his/her own thoughts, ideas and strategies guided by powerful questions (i.e. What would happen if the barriers were not there? What does success look like? How do you see yourself tackling this issue? etc) Helps the employee develop clarity about what he/she wants to accomplish Helps guide development of action plans
  • 19. Mentor/Coach It is entirely possible to be (or to have) a mentor/coach This is a person who can successfully meld the two approaches and can provide one or the other depending on the needs and issues of the mentee
  • 20. Choosing the Best Approach In what situations would your preferred approach be: Telling someone how to handle the situation Sharing experiences you have had in the past and advising several options for approaching a problem Ask a series of questions that will help the individual self-discover the best solution to the issue
  • 21. Mentoring in the Age of Team Science and Collaboration
  • 22. 22 Collaboration Introduces Threats Independent Interdependent Self- Identity Group- Identity High Interaction and Integration Status Autonomy Power Multiple Inter- dependent Leaders
  • 23. 23 Model of Team Development Bruce Tuckman, 1965, 1977 Forming Storming Norming Performing Adjourning and Transforming
  • 24. Interviewing and Hiring Models Values-based interviews This interviewing approach is designed to learn about the values of the candidate and to determine if they match those of the ideal candidate Performance-based interviews This interviewing approach asks the question of whether the person being considered for the position can actually do the job for which s/he is being considered Behavioral-based interviews This approach focuses on understanding how an applicant would behave in very specific circumstances.
  • 25. Interviewing and Hiring: Values-based questions Describe three situations you liked best from your past position(s). What were the key ingredients that made those situations so agreeable? What do you do when you make a mistake in your work? Describe your process for addressing such situations. What steps do you take to stay current with scientific trends and advances?
  • 26. Interviewing and Hiring: Performance-based questions Describe a project that you led that had a tight deadline and its outcome. One project of great importance to our team is.. How would you approach it? Describe a time when your experimental results did not match your expectations? What did you do? What steps did you take?
  • 27. Interviewing and Hiring: Behavior-based questions Describe a time when you faced a stressful situation and how you used your coping skills to emerge from it successfully. Describe a time when you were required to follow a policy with which you did not agree. Describe how you have recently dealt with a very upset customer or co-worker.
  • 28. Practice Think of one thing that would be really important for you to learn when considering whether to have someone join your team what would you ask them to get that information? Groups of four Ask the question to a couple people Did you get the information you were after? Share with the group what you hoped to learn Any ideas for improving the question?
  • 29. Participating Shouldnt be Risky Career Status Low High Risk Grad Student Post-doc Tenure Track Established Early Career Tenured
  • 30. Participating Shouldnt be Risky Career Status Low High Risk Grad Student Post-doc Tenure Track Established Early Career Tenured
  • 31. Participating Shouldnt be Risky Career Status Low High Risk Grad Student Post-doc Tenure Track Established Early Career Tenured
  • 32. We Propose Explicit Pre-Tenure Agreements or Language to Include in the Offer Letter Include Participating in or Leading an IR Project in the Offer Letter Roles, Responsibilities, Expectations Review and Reward Review criteria, sharing credit Mentoring For and by the scientist Joint Appointments What can everyone expect and how to make changes teamscience.nih.gov
  • 33. Motivating Team Identity Essential Work Division Priorities and Objectives Strengths Competencies and Expertise Passions Tasks that Engage the Mind and Spirit The Sweet Spot Where personal strengths and passions align with essential work in a setting which provides opportunities for challenge and growth. Where individuals are the most valued and their contributions most valuable. Maximize the Value of each Individual: Aim to increase the overlap among these three circles, while keeping in mind the changing contents within each circle.