Mera city
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The document describes a proposed web and mobile app that would allow citizens to engage with civic issues and help establish single-point accountability for the mayor. The app is relevant to India's 12th Five Year Plan, which recommends making the mayor the executive head of a city. It would help the mayor directly engage with citizens and be publicly accountable. The app would enable hassle-free reporting of civic issues, public discourse through comments, anonymous reporting with whistleblower protection, and keeping citizens updated on issues they reported.
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Across Europe municipalities are facing a wide range of challenges as businesses and citizens demand better, more efficient and more flexible services. Municipalities are working hard to become more customer-driven, and to change how they deliver services to respond better to their customers¡¯ demands.
This guide has been produced the Smart Cities project to show what municipalities need to do to establish a customer contact centre. It includes many practical examples and case studies highlighting the experiences of staff in seven municipalities from across the North Sea region. The guide was written by people who are currently working to improve customer services in their municipalities, and it is written for the growing number of people who want to do the same.Building a Sustainable Citizen-Centric Smart City Approach
Building a Sustainable Citizen-Centric Smart City ApproachDr. Mazlan Abbas
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This document discusses building smart cities using a citizen-centric approach. It proposes using crowdsensing to identify issues reported by citizens through their preferred messaging channels. The reports would be analyzed to identify locations of problems and assign them to the proper authorities. Insights from big data analytics would help inform decision making. Benefits include increased accuracy in identifying issues and locations, better prioritization of problems, and cost reductions. Tips are provided to avoid pitfalls like ensuring buy-in from citizens and authorities, using gamification and social media channels citizens prefer, and developing citizen engagement strategies. Outsourcing app development expertise is recommended rather than cities trying to build these capabilities internally.The Role of Online Citizen Software in Enhancing Civic Engagement.pdf
The Role of Online Citizen Software in Enhancing Civic Engagement.pdfEngagementhubAustral
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Civic engagement is a vital part of any society, as it allows citizens to participate in the decision-making processes that affect their lives. However, there are several challenges that can hinder citizens from engaging in their communities. City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummit
City of Philadelphia BluePrint for Customer Experience Innovation - PhillySummitRosetta Carrington Lue
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Creating Customer Contact Centres - A guide for municipalities from Smart Cities
Creating Customer Contact Centres - A guide for municipalities from Smart CitiesSmart Cities Project
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Mera city
- 1. A Web-cum-Mobile App for Citizen Involvement in Civic Issues and aiding in ?Establishing MERA CITY
- 2. WHAT IS IT? ? A Web-cum-Mobile App ? To Enable Citizen Involvement in Civic Issues ? To Aid in ?Establishing Single Point Accountability?
- 13. RELEVANCE TO THE 12TH FIVE YEAR PLAN ? One of the Recommendations for the Urban Development sector is ¨C ? ¡°Withthe objective of establishing a single point accountability, the Mayor should be the Executive Head of the City and he should be vested with appropriate authority.¡± ? This App will help the Executive Head of the City to directly engage with people and be publicly accountable
- 14. FURTHER ADVANTAGES ? It enables hassle-free reporting of civic issues ? It stimulates public discourse on civic issues through comments ? Credibility of Anonymous reporting doesn?t remain a problem ? It enables public to interact with their servants anonymously ? Thus, Whistle-Blower Protection is also achieved ? It also enables the people to remain updated with the issues that they have reported
- 15. ? ?