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CASE STUDY
Mr. X has been a member of catering
staff at a School for nearly 10 years.
He joined as a catering assistant, but
later promoted to deputy catering
Manager. After the catering manager
announced his retirement. Mr. X
applied for his job, was appointed, and
has just started in his new managerial
role. Mr. X is keen to improve the
school’s catering services.
He says ” ……….”

My Job involves making decisions about
what to do, getting and communicating
the right information and dealing with
people.

This comes under Mintzberg
frame work.

After deciding on the matters, I have to get
right and recognizing what issues I have no
control over, I have some choices over
kitchen’s operations.

• This is Stewart concept

I have to work out what is right for this kitchen,
given its size, history and what it does.

• This is contingency approach…….

I identify the most efficient way of running
the kitchen, convert that into the procedures
and job tasks requires, and then measure
our performance.

• Yes, it is Scientific Approach…..

Mintzberg, a management writer,
identifies the followings for
Managers:
• Interpersonal roles :
Figurehead
Leader
Liaison

• Informational Roles
Monitor
Disseminator
Spokesperson

• Decisional Roles
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator

• Control Loop has :
• Stage – 1
Set Objectives
• Stage – 2
Plan and implement
• Stage – 3
Monitor progress
• Stage – 4
Revise actions or objectives

Mr. X is due to meet Mr. Y to discuss the catering for the
visit and has drawn up a list of items he wants to cover. He
identifies the appropriate stage of the control loop to each
of the list items:-

• What quality of food and service Mr. X should
aim to provide: [set objectives]
• Mr. X’s draft list of tasks against some of which
he has jotted down names and dead lines: [Plan
& Implement]
• Agree how often he should provide written
updates on progress to Mr.Y: [Monitor Progress]
• In case they need to review plans, a date for a
meeting with Mr.Y two weeks before the visit
[Revise actions or objectives]

Mr. X Knows the five letter word used as an
acronym for what project objectives should be:

Objectives should be “SMART”
• S- Specific (Clear about what is to be achieved)
• M- Measurable (State how success measured)
• A- Agreed (With those carrying out the
objectives and who will be affected by the result)
• R- Realistic (Achievable within the constraints of
the situation and in alignment with other
objectives)
• T- Timed (Target time set for completion)

Mr. X. Uses the following diagrams/charts for planning purposes:

* A grid with tasks listed down one side, a time scale shown across the
other, and bars (i,e thick lines) indicating the timing of the task ……
• …{Gantt Chart}

* A version of a mind map that looks like a family tree, with “the visit” at the
top, and layers of connected tasks and subtasks underneath…
• . {Task Breakdown Chart}
* A piece of paper with “the visit” in the middle, with the main things that
need doing ‘Spidering’ off from that and further detail spidering off from
these main things……
• {Mind map}
* A network that uses arrows to track tasks and map how quickly a project
could be completed, given the need to finish some tasks before
beginning others.
.{Critical Path Analysis}

* A table listing dates on the left, and in the corresponding columns the key
events take place on each date and other events that need to happen

Mr. X. Says…
We are on organizations because:

• Individual teachers do not work in isolation: their
activities have to be coordinated with the
activities of others.
• Most people involved in the school-from
teachers to governors- share some values and
views about the purpose of the school.

There are four Stages, in order for
an organization’s life…
The four Stages are:
• Birth
• Youth
• Mid Life
• Maturity

The term used for an organization
with a diagram:
• Organigraph

An Organigraph consists of four
components:
The Four Components are:

• Set
• Chain
• Hub
• Web

• The actual building where all this happens
[Hub]
• So our classes, as individual groups of
students with a teacher
[set]
• All work together to produce the final
product, “the educated student”
[Web]
• All are linked together in the school to
form an educational progress
[Chain]

In one word each, the
environments are and with which a
manger deals:
• Internal
• Near
• Far

STEEP IS THE ACCRONYM
OF:
• Social
• Technological
• Economical
• Environmental
• Political……………changes influencing
the business.

Developed by:
K.A.Fareed (Fareed Siddiqui)
Writer, Trainer, Author, Vba/Vb Developer
BBA; MBA-Finance; M.Phil-Financial Management; (PhD-Management)
MA-English; M.Phil-English
Pursuing CMA-USA
Individual Member of Institute of Management Consultants of India

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