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Michael Logan
9500 Dessau Rd | Austin, TX 78754 | (512) 508 0924| m.logan52@yahoo.com
HELP DESK TECHNICIAN
Troubleshooting ● Communication ● Customer Service
SUMMARY
IT SUPPORT SKILLS
• Results-driven and energetic professional with 4+ years of work experience in diversehelp desk roles.
• Networking.
• Troubleshooting.
• ExcellentworkinginMicrosoftOffice Suites/
• Great typingskills.
• Strategic thinking and the ability to adapt in a fast paced environment and manage multiple
ongoingprojectswithdeadlines.
• Excellent written and verbal skills; interpersonal skills; desire to learn and improve skills and
knowledge.
• ExcellentCustomerServiceSkills.
• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely
manner.
• Superiortime managementandprioritizationskills.
• Printertroubleshooting/DriverInstallation
HELP DESK EXPERIENCE
 Provide technical supporttocustomersviatelephone,email andthroughtickets.
 Analyze and troubleshoot software and hardware issues Identify and resolve issues pertaining to
networkconfiguration.
 Create helpdeskdocumentationwithstepbystepinstructionson problemresolvingtechniques
 AssistedendusersintroubleshootingandresolvingITissues:
 Maintaineddocumentationthatare to be process.
EDUCATION
 HighSchool Diploma,2008 – Monrovia,Liberia
 Diploma- ComputerScience –2011 Monrovia,Liberia
 Network Engineering –Cybertex Institute of Computer Technology – 06/2015 still attending
{HARDWARE/SOFTWARE}
6300 La CalmaDr # 350, Austin,TX78752
CURRENT JOB/AND RESPONSIBILITIES
 Phone repair technician – Greenstream International - 2016
Duties & Responsibilities:

 Perform routineinspection,testing, and repair of smart phones and other mobiledevices.
 Accurately document repairs and parts information on repair trackingdocuments / work orders and in point
of salecomputer trackingsystem.
 Read and translaterepair documents and videos.Share experiences and learning's with other technicians
throughout the company via onlineforums and electronic media.
 Perform high quality repairs and refurbishmentof electronic devices: phones/tablets/laptops/GPSs / etc.
 Monitor parts inventories and informmanagement of status.
 Dismantleold electronic devices for OEM parts.
 Interact with customers as needed, providingexceptional customer service.
 Keeps work area clean and sterile.
 Performs other duties as required by management, includingcleaningof work areas,bathrooms and office
environment.

 We operate on any carrier.
**More to discuss upon hire. **
Imperial Guard Service, Austin Texas Date: 06/2014 to Present
Lead Officer
NorthGate Operator
CustomersService- Lobby/FrontDeskOperator
Answercalls,transfercalls,lookupbusinessinformation.Etc…
External Patrol Operator
Internal Patrol Operator
Assistin trainingnew hire
Traffic control Officer
CCTV systems/VideoMonitoring
----------------------------------------------------------------------------------------
PAST JOB/AND RESPONSIBILITIES
Allied Barton Services, Staten Island, NY Dec 2012 – June 2014
CustomersService- Lobby/FrontDeskOperator
Answercalls,transfercalls,lookupbusinessinformation.Etc…
External Patrol Operator
Internal Patrol Operator
Assistin trainingnew hire
Traffic control Officer
CCTV systems/VideoMonitoring
……………………………………………………………………………………………………………………………………………………………………
PAST JOB/AND RESPONSIBILITIES
Data Entry – International Institute of ComputerStudiesandManPowerDevelopment –Liberia{09/08-
2010}
*Responsibilities–School andStudentinformation/Answeringandtransferringcalls,lookuprequested
info.
Desktop Support Specialist(ContractorSeminarian’sPurse Liberia–Liberia2011/2012
IT Office Assistant – LibertyChristianCenterInt’l &ShilohOutreachMinistryInt’l –Liberia2008 – 2012 P/T

Responsibilitiescoveringjobslistedabove.
- Assiststaff withinstallation, configurationandongoingusabilityof desktops,laptops,peripheral
equipmentandsoftware complyingwithgivenstandardsandguidelines.
- Participate invariedcomputerplatformsinmulti-layeredclientserverenvironment.
- Train andguide staff hardware andsoftware usage.
- Participate inimportanttechnological departmentprojectsandperformproblemdiagnosisof
networkanddesktopenvironmentunderITManagementdirection.
- Update and maintaincomputerinventoryandsurplusequipment.
- Ensure desktopcomputersinterconnectseamlesslywithdiverse systems.
- Maintainpasswords,dataintegrityandfile systemsecurityforcomputingenvironment.
- Interactwithvendorsupportcontactsto resolve technical problemswithdesktopcomputing
equipmentandsoftware.
- Recommendandimplementupgradesonsystemstoensure longevity.
- Assessfunctional needstodeterminesystempurchase specifications.
- Identifyand repair hardware and network connectivityissues.
- Assistintechnical upgradingandmaintainingof entire desktop systems.
- Supportintestinganddeploymentof new applicationsandsystems {SetupandInstallationof new
equipments}
ADDITIONAL SKILLS
• Bilingual:English/Dilet
• Proficientin MicrosoftOfficeApplications
References
Availableupon request

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