Microlink Profile Credentials
- 1. Microlink - Empowering Networks Profile and Credentials www.microlink.co.in
- 2. Microlink ¨C Corporate Briefing Microlink Overview ¨C Annexure 1 : Microlink Organization Background ¨C Annexure 2 : Microlink Value Propositions
- 3. Annexure 1 Microlink - Organization Background
- 4. Microlink - Overview The Company ¨C A Twelve Year Old Company with a reputation of being region¡¯s leading and fastest growing Network System Integrator and IT Solutions Provider. Vision ¨C To become the most preferred technology integrator and serve institutional & corporate India with multi-platform, vendor independent information and communication technology solution. Mission ¨C To Provide Highest Value Services and Maximize ROI on IT spending by integrating world class state-of ¨Cthe art technologies with superior technical know-how and the best management practices.
- 5. Microlink Keeping Pace with Time Established in June 1996 One of the fastest growing System Integrator in the region Private Limited Company with Service presence across Gujarat, Rajasthan, Madhya Pradesh, Maharashtra & Andhra Pradesh. Product Independent Multi-vendor Solution Support Over 250 professionals, with Services- to - Sales ratio better than 15 : 1 Trained and Certified Team of Professionals Largest of Systems and Network Installations in the region
- 6. Microlink Keeping Pace with Time More than 500+ Satisfied Customers More than 1000+ Network Sites ISO 9001:2000 Certified Processes Who¡¯s who of Region¡¯s Corporate and Institutes -as Customers Diversity of Solutions from Network Infrastructure, LAN/WAN to Multi-location, Multi-vendor Systems Integration Zero Customer Defection More than 70% of the Company¡¯s Turnover comes from Existing Customers
- 7. Annexure 2 Microlink ¨C Value Propositions
- 8. Key Element 1 - Experience 10 Plus years of Network Integration & Services ¨C Microlink has built and managed some of India¡¯s largest enterprise network infrastructures Over 1000+ Network Deployments in the region ¨C Network Installations ranging from Building LAN, Campus LAN, WAN and MAN across industry verticals. Strong Service Deliveries by way of ¨C ¨C Well defined methodologies and processes ¨C Experienced team for Project Management and Implementation ¨C End to End Delivery of Network Solutions Experience
- 9. Key Element 2 - Expertise Resources and Resource Pool ? Over 250 cross Skilled and Experienced Resources ? Industry and Skill Certifications ? Principal Partner Certifications Comprehensive and Deep Technology Coverage ? Structured Cabling Solutions, L2/L3/L4-L7 Switching, Routing, VoIP, IP Telephony, Wireless, Network Security, Surveillance, Servers & Computing, Operating Systems, Storage ? Cisco, Nortel, Systimax, Tyco, 3Com, D Link, Molex, HP,IBM, Sonicwall, Motorola, HID, AXIS etc. Tools & Instrumentation ? Cabling Tool Kits for UTP and Fiber (Splicing Machine) ? Measurement Tools like Fluke Scanner, OTDR, Power Meter ? Network Management Tools - CA, Microsoft ? Device / Component Management - Various ? Call Center, HelpDesk and CMS tools Pool of skilled resources backed by processes.
- 10. Key Element 3 - Process & Methodology Service Delivery aligned to industry standards ? Best Practices for Network Integration and Implementation Project Management and Control ? Project Planning and Monitoring ? Project Control ¨C Schedule Adherence Operations based on established processes and methodologies ? Tried and tested methodologies ? ISO 9001:2000 Certification Testing and Documentation Process ? Certification Compliance ? As Built Diagram / Layout ? Network Documentation ? Test Reports Ready-to-deploy standards based processes and methodologies.
- 11. Key Element 4 ¨C Services Comprehensive Suite of Technical Services ¨C Network & System Integration Services ¨C Availability Services like Annual Maintenance Contracts, Onsite Repairs, Warranty ¨C Post Warranty Support ¨C Professional Services like IT Consulting, Network & Infrastructure Audit ¨C Managed Services for IT Infrastructure Management ¨C Facility Management and Help Desk Support Technical Assistant Center ¨C We manage 24 x 7 x 365 Technical Services Center Process and Methodology driven ¨C Guaranteed Quality of Services ¨C Speedy deployment and roll out Comprehensive, End to End Services Deliverables
- 12. Key Element 5 ¨C Assurance Assured Service Deliverables ¨C Customer Focused Services Approach ¨C On Time Services Deliverables ¨C Guaranteed Quality of Service Highly referenceable ¨C Clients, Industry and Technology alliances ¨C Credible skills, capabilities and organization credentials Assured Service Deliverables & References.
- 14. Microlink ¨C Business Model Solution Design Implementation Services
- 15. Solution Design Complete Consultancy for Enterprise Network Solution System Design and Technology Selection Capacity Calculation & Sizing Network Architecture and Topology Blue Print Techno-Economic feasibility Study Multi-platform, Vendor Independent Solution Approach Project Scope Techno-commercial Recommendations
- 16. Technical Services Comprehensive Coverage of Technical Services Focused Approach on System Integration Services Specialized Network Deployment Services Availability Services and Repair Facilities Managed IT Infrastructure Services Facility Management & Help Desk 100+ Trained, Skilled and Experienced Team Strong Processes and Methodology
- 17. Implementation Services Focused Network Infrastructure Deployment Services Project Management and Implementation In-house Deployment Team of 150+ Resources Highly Skilled & Experience manpower Vast Installed-based for Copper & Fiber showing proven track record Tools and tackles for addressing any size and scale of requirement Fiber Splicing / OTDR Meters and UTP Scanners to independently document and certify sites 1000+ certified sites across all the major cabling brands Alliance with all Major Principles : Systimax, Tyco (Amp), Molex, Panduit, R&M, Dlink, Dax, Krone and TVS Certified professional on all of the above brands for design and implementation
- 18. Our Solution Portfolio Network Audit, Security, VoIP, Value Added Services Project Implementation Management Platforms, Operations & Facilities Services, Remote & Recovery Datacom Cisco, Nortel Networks, Alcatel Cisco, Nortel Networks, Internetwork Alcatel, 3Com, Dax, D-Link Systimax, Tyco ¨CAMP, D-Link, Network Fabric Molex, Dax Microsoft Windows NT, XP, Operating Systems Linux, Netware Computing Systems IBM, HP
- 19. Our Credentials Space Applications Center (ISRO) Reliance Infocomm Indian Navy - Valsura Reliance Industries Indian Institute of Management Nirma Limited Physical Research Laboratory Torrent Pharmaceuticals Institute of Plasma Research Torrent Power National Institute of Design ABB Center for Environmental Engineering L&T Gujarat Vidyapith Birla Copper Nirma Institute of Technology Mudra International Container Nirma University Hutch DAIICT Idea DDIT Tata Teleservices IMT TCS North Gujarat University PCS Bhavnagar University Contech Software MS University AXA Business Services
- 20. Our Credentials Kandla Port Trust Chiripal Group ONGC Welspun GNFC IFFCO GSFC Electrotherm Adani Exports Inductotherm Adani Port Ltd. Maihar Cement Adani Wilmar Ltd InfoCity iCALL Contact Center Creative Infotech Avintech BPO Saral Softwares Mangalam BPO e-Infochips Gujarat Gas ¨C British Gas Gujarat Ambuja Exports Bosch Rexroth CDC Integrated E+L AIA Engineering P&O Nedlloyed Jhaveri Securities Bhuj Mercantile Co-op Bank Birla Home Finance Kalupur Commercial Co-Op Bank Pepsico
- 21. Our Credentials
- 22. Case Study : Reliance Group Over 4 Years of engagements with the Group : ¨C Reliance Petroleum Limited ¨C Reliance Industries Limited ¨C Reliance Retail Limited ¨C JERP Refinery - Jamanagar ¨C Reliance Infocomm / Communication Successful Execution of Large Scale, Multi State ¨C Multi- Location Project Roll Outs for ; ¨C Structured Cabling Projects (more than 30000+ Nodes) ¨C Security Automation Project (450+ Sites) ¨C System Integration Project (600+ Sites) ¨C Cabling and Instrumentation Project (450 Sites) ¨C Facility Management Services (615 Sites) ¨C On-Site Support for Passive Infrastructure (Refinery site)
- 23. Microlink - A Strong Partner Capability & skills need to be built, sustained and improved continuously ? A partner who understands technology and who has experience in technology businesses and has the ability to manage technical skills Technical resources & infrastructure are essential ? A partner who has a pool of quality technical resources and continually invests in technical resources & infrastructure Customer satisfaction is a high impact element for business ? A partner who understands customer service - has experience in customer support and is strong in service delivery process and methodology Service needs to consistently optimize ? A partner who can continuously optimize ¨C services levels, customer & user satisfaction, recurring problems and ramp up & scale on demand A strong Partner can alleviate much of the risk.
- 24. In Summary Microlink is your Ideal Partner for IT Services Backed by strong technical skills and a vast pool of resources With over a decade of IT industry experience Supported by strong methodology & processes Inherently strong customer services orientation Capacity and capability to deliver right, on time and very well
- 25. Thank you Microlink Solutions Pvt. Ltd. 10, Sarthik Complex Near Fun Republic Multiplex Sattelite Road Ahmedabad-380015 PHONE: 26927683, 26927684 FAX: 26927686