Mike CV
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Michael Wakefield's curriculum vitae outlines his personal and professional experience. He has over 30 years of experience in information technology, including positions as a head of service delivery and services supervisor where he managed technical support teams. He has extensive training and certifications in computer systems, networking, and applications such as Windows, Office, and security software. His background also includes over 13 years of experience in the South African Air Force as a firefighter, instructor, and training officer.
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Mike CV
- 1. CURRICULUM VITAE MICHAEL WAKEFIELD CURRICULUM VITAE 1. PERSONAL DETAILS Surname: Wakefield Christian name: Michael John Tel: (082 495 9008)
- 2. Email: mike.wakefield@bcx.co.za Identity number: 670124 5109 084 Marital status: Single Drivers License: Code 02 / A Code 10 / EB Nationality: S.A. citizen Health: Excellent Language ability: Language Write Speak Read Afrikaans Excellent English Excellent Hobbies/Sport: Computers; 2. COMPUTER LITERACY: 2a. Operating systems Excellent knowledge OS: Windows 95/98/2000/XP Pro SP3/SBS/Vista/ Windows 2000 Professional / Windows 2003 Server/ Windows7 / Windows8.1 2b. Applications Excellent knowledge: Complete Office 2003/XP/2010/2013 Internet Explorer 8 ; Lotus Notes 6.5; Groupwise 6.5; Novell Client; AS400; JDE; CM; SAP (Installation) + (Configuration); Anti Virus Packages; Backups; CD Burning Software; Fax port (Network Fax solutions); Printer Setup Local / Network; VNC (Remote) Support; Ghost Convey;
- 3. Agent; Partner (Law); Law Active (Law) Win Deed; Modular Messaging; Banking Platform (Software); SMS; Adobe software; Active Directory; Exchange; ISA; Veritas backupexec; Backups; Citrix; Remedy; PeopleSoft; PBX; Avaya. 2c. Internet Excellent knowledge Internet IE 8 usage for office Automation and research Configuration / Settings 3. TERTIARY EDUCATION Maitland Technicon, course in Electronics, N3, Completed managerial courses in SAAF successfully + (Certified Train the Trainer). (NQF 5), Edtech 1, at the SANDF Colet / Kolot (College of Educational Training). (NQF 4/5). 1994 Computer Training: September 1999 - December 1999 a. Microsoft, A+ and N+ b. Microsoft Certified Systems Engineer (MCSE) NT c. MCP 2000 Pro / XP / 2003 current d. Outlook / Lotus Notes / Groupwise e. (HP) Certified, Servers (2009) f. (Dell) Desktop/Notebook Certified (2014) Computer Course INSTITUTION: Cyber IT Solutions, Cape Town Course Contents: Microsoft A+ Technician Course / N+ / MCSE Microsoft Certified Systems Engineer Course: (MCSE) ITIL Foundation certificate and COBIT5 All core modules NT and TCP/IP / IIS. I successfully completed a course on Windows 2003 Server. I have Excellent Knowledge of Win 2003 Server + XP / Office 2003 and 2007 SP3 + SBS (Small Business Server) / Vista / Windows 7 / Windows 8.1 EMPLOYMENT Current:
- 4. SAB: Head Service Delivery / Services Supervisor. Monitoring the SLA, projects, managing the SAB support team. Managing SLA, Projects, Patching and system health of all systems. Managing a regional technical support team of 15 members. Monitoring calls on ITSM and managing the technical staff to meet SLAs. Kraft Foods: Head Service Delivery / Services Supervisor. Managing projects on site. Assurance of client satisfaction daily. Coordinating VC meetings, assisting with user support. Log and resolve of calls. Time management. Write processes and make the engineers aware of changes. Train and assist the support team with their tasks. Reporting on SLA etc. Business Connexion BHP Billiton: Position: Head Service Delivery, Services Supervisor, performing tasks of managing the Technical staff of 9 customer engineers on site. Services Administrator and recourse scheduler reports to me daily on the Remedy calls. Assurance of client satisfaction daily. Coordinating VC meetings, assisting with user support. Log and resolve of calls. Dealing directly with the vendors and follow up on outstanding requests. Time management. Write processes and make the engineers aware of changes. Train and assist the support team with their tasks. Previous: Afrox NCSC (National Customer Service Center) Dedicated, Senior Customer Engineer managing a SLA on desktop, laptop, server calls and also assisting on minor Avaya system calls. Supporting +/- 318 users. Business Connexion: AngloGold Ashanti (Corporate): as Senior Customer Engineer, Microsoft platforms. +/- 500 users. Business Connexion: Rivonia Regional Office as Senior Customer Engineer. Dedicated Engineer and site representative for CIS, managing all desktop, laptop/notebook, printer, PBX, server, and backups related calls, monitoring the site and calls logged on Remedy on a SLA. +/- 290 users. Business Connexion: Santam (Illovo, Auckland Park and Bruma) as Dedicated Senior Customer Engineer. Responsible for all IT related requests, Printers, Notebooks, Desktops, Servers, Backups etc. Setup of Proximas for VC video conferencing between Cape Town (HQ) and JHB. CEO, EXCO and High profile support, 3G setup, mobile synchronizing and any Hi Tech related requests. Dedicated engineer, Santam JHB. +/- 240 users. CSS Group contracted out to Business Connexion, contracted out to Sasol (Solvents) as a Dedicated engineer, appointed as Senior Customer Engineer/ Workshop Manager. I
- 5. was appointed as Senior Customer Engineer, Desktop Expert, Reaction Team Leader, Group Leader of PC Technicians, Workshop Manager over the PC Workshop / Maintenance and Printers, supervising workflow. Manage Projects on site. Assist in drawing up and implementation of (Standard Operating Procedures) SOP's. I was managing the (Service Level Agreement) SLAs in own allocated area, achieving a 100% for 11 consecutive months. Worked in own allocated area as dedicated engineer, supporting + - 200 user's, Thin Clients, Network Desktop PCs, Notebooks and Proxima (HP and Tatung). Responsible for interviewing and evaluating new applicants, represented management with Training and was the Occupational Health and Safety Rep. Other Reckitt Benckiser employed as 2nd/3rd Level Support Engineer / Helpdesk Coordinator. Tasks involved Active Directory, exchange, setup of Dell desktops / notebooks, Wireless setups / cell synchronization, networking, PABX patching, Veritas backup data, Anti virus protection, Remote desktop and VNC. Lafarge South Africa. I was employed by LSA as a Customer Engineer / 1st Level Support / Plant System Analyst (Access). Promoted to 2nd Level Support Coordinator. VPNS; Qos Telkom monitoring, and promoted to 2nd/3rd Level Support Coordinator for ARMIS and Help Desk Coordinator. (ARMIS - Africa Regional Management Information Systems). Implement SOPs, making sure monthly reports are up to date. SOX evaluation tasks preparations. Business Engineering as Manager / System support engineer / Network Administrator of wireless networks of Municipalities in the Northwest Province and stationed in Vryburg. Duties entitles managing the engineers, daily Veritas backups, check that networks are up, make sure the internet and email for the district areas are functional daily. Implementing GPOs, AD (Active Directory); managing exchange and general support on all servers; desktops and laptops, in the district. 7 iNet supporting Legal software/hardware and networks in the southern Cape area for Lawyer / Attorney firms. I was supporting all Microsoft products, Win 2003 Server, Office 2003 etc. Legal software, Windeed, Ghost convey, ghost agent, ghost partner, Law Active. Involving Active Directory; Exchange and all Office packages (Full). Responsible for Anti virus checks on systems at clients, updates on software versions, documenting asset on systems, and training users on the use of the legal software. Nedcor Rivonia XP rollout involving the upgrade of the OS from Win 2000 Win XP. Backup of data, reinstalling and setup of new and existing programs.
- 6. Media 24 Auckland Park as Customer Engineer, Supporting Win 95, 98, 2000, ME, XP, 2003 only Microsoft related included Office packages. SANBS Citrix rollout. Involving setup of software on an XP platform. South African Air Force, (1985-1998). Served in the S.A.N.D.F. as a Firefighter where I held the position of Senior Firefighter, Instructor and Training Officer, Certified Train the Trainer. Occupational Health and Safety, Nosa. PREVIOUS LEADERSHIP POSITIONS I was appointed as Fire Chief 1989/1994 Lanseria Air Force Station. I was appointed as Crew leader supervising sixteen Firefighters on Duty. I was appointed as Training Officer, Air Force Base Langebaan. Train the Trainer. TELEPHONIC REFERENCES Tel No: Zelna Perez-Shanchez- (0823747333) Service Manager BCX Gavin Naidoo - (0828748659) Managing Exec BCX Patric Barron - (0827872095) Senior Manager BCX
- 7. Media 24 Auckland Park as Customer Engineer, Supporting Win 95, 98, 2000, ME, XP, 2003 only Microsoft related included Office packages. SANBS Citrix rollout. Involving setup of software on an XP platform. South African Air Force, (1985-1998). Served in the S.A.N.D.F. as a Firefighter where I held the position of Senior Firefighter, Instructor and Training Officer, Certified Train the Trainer. Occupational Health and Safety, Nosa. PREVIOUS LEADERSHIP POSITIONS I was appointed as Fire Chief 1989/1994 Lanseria Air Force Station. I was appointed as Crew leader supervising sixteen Firefighters on Duty. I was appointed as Training Officer, Air Force Base Langebaan. Train the Trainer. TELEPHONIC REFERENCES Tel No: Zelna Perez-Shanchez- (0823747333) Service Manager BCX Gavin Naidoo - (0828748659) Managing Exec BCX Patric Barron - (0827872095) Senior Manager BCX