MikeNichols_2016
- 1. Michael S. Nichols 2413 Coltsgate Road (980) 210-1151 (Cell) Waxhaw, NC 28173 miknichols@gmail.com Experience Lowes Home Improvement 2015-2016 Customer Service Associate II Assisted all customers in meeting their professional and home needs within my department. Progressed the Lumber/Building materials department in actively seeking business with contractors. Carolina Healthcare System-- Mecklenburg Medical Group- Museum 2012-2015 Live Answer Coordinator Ensured all incoming calls were handled efficiently and in a timely manner. Schedule appointments, contact patients to remind of upcoming appointments, took requests for prescription refills and lab/test results. Accurately document callers needs. Ensured messages are routed properly. Campaign Lead for Customer Relationship Management project (4 months). State Farm Insurance, Co. Insurance Account Representative 2012 Met with clients and prospects to uncover and accomplish financial and insurance needs. Prospected the community in order to build the client base. Peach State Roofing, Inc. 2011 Head of the Leak Department/ Site Coordinator- Quality & Repair The local account rep while operating the Industrial Quality & Repair Department for NC & SC. Correctly handled daily reports and pictures for jobs and repairs. Managed 5 job sites that included 3 national clients. Received a promotion within 3 months of employment. SPORTS & FITNESS 2009-2010 Fitness Consultant New York Life Insurance, Co. 2007-2009 Sales Agent- Financial Services Education 2001-2005 Liberty University Lynchburg, VA B.S. Sport Management/ Business 01/05 08/05 Washington Nationals, Florida Operations Viera, FL
- 2. Intern