Misti McClain Resume 2016
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Misti McClain seeks a position with Chick-fil-A's Leadership Development Program as a Grand Opening Supervisor or Interim Manager. She has a bachelor's degree from the University of Houston and associate's degree from Lone Star College. Her experience includes various roles at Chick-fil-A such as Senior Director of Financial Return, Senior Director of Leadership Development, and Grand Opening Trainer. She also has experience leading youth groups at her church.
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McDowell_Jean_MBA career resumeJean Martin
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Jean Matthews McDowell is an International MBA candidate at the University of South Carolina with over 5 years of experience in operations management. She is currently completing her Green Belt certification in Lean Six Sigma and CPIM coursework. Her resume highlights her educational background and work experience in operations, supply chain management, and leadership roles in both for-profit and non-profit organizations.Resume douglas shaffer
Resume douglas shafferDouglas Shaffer
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Douglas Shaffer has over 20 years of experience in recruiting, operations management, and administrative roles. He has a track record of success, having consistently achieved records in sales, placements, commissions, and being named Associate of the Quarter multiple times at his previous recruiting role. Currently, Shaffer is the General Manager of Division One Disposal, where he oversees day-to-day operations and business development. He holds degrees from the University of Central Oklahoma and Southwest Bible College & Seminary and has developed training programs and curricula throughout his career.Resume_Douglas_Shaffer
Resume_Douglas_ShafferDouglas Shaffer
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Douglas Shaffer has over 20 years of experience in recruiting, operations management, and administrative roles. He has a track record of success, including increasing client bases and sales. Currently, he is the General Manager of Division One Disposal, where he oversees day-to-day operations and business development. Previously, he worked as a Senior Recruiting Coordinator for Premier Solutions, identifying and qualifying restaurant management candidates. He also has experience in chaplaincy, recreation coordination, and apprenticeship program administration within the Oklahoma Department of Corrections and Department of Career and Technology Education. Shaffer holds a B.A. in Organizational Leadership and an A.A. in General Studies, and is pursuing an MKayla Klein
Kayla KleinKayla Klein
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Kayla Klein has experience in customer service, management, counseling, and teaching. She has a Bachelor's Degree in Community Psychology from St. Cloud State University and is pursuing a Master's Degree in Rehabilitation Counselor Education from the same institution. Her professional experiences include positions as a career counselor intern, graduate assistant, teacher's assistant, program intern at Big Brothers Big Sisters, and assistant manager at a restaurant where she oversaw staff and ensured customer satisfaction.Misti McClain Resume 2016
- 1. Misti Marie McClain (832) 257-2009 mmcclainths@gmail.com 11100 Louetta Road Apt. 533 Houston, TX 77070 Objective To obtain an opportunity with Chick-fil-A where I can grow and provide servant leadership in the Leadership Development Program as a Grand Opening Supervisor and Interim Manager. Education University of Houston 2013-2015| Bachelor of Science  Majored in Human Resource Development and minored in Human Resource Management  63 credit hours completed  Grade Point Average: 3.56  Dean’s Honor List – Spring 2013, Fall 2013, Spring 2014, and Fall 2014  Chick-fil-A Scholarship Recipient Spring 2013 Lone Star College Tomball 2011-2012| Associate of Arts  73 credit hours completed  Grade Point Average: 3.78  Phi Theta Kappa Member 2011-2012  Magna Cum Laude  Tomball Scholarship Foundation Scholarship Recipient Experience Chick-fil-A | 14314 F.M. 2920 Road Tomball, TX 77377 (281) 516-7373 Senior Director of Financial Return October 2015 – Present  Creating and monitoring back office training program  Review FCR and IPO reports with Operator and leadership to note financial gaps and successes  Develop action plans based on our discussion  Monitor the inventory activity report on a weekly basis  Hold leadership accountable to labor goals on an hourly and daily basis Senior Director of Leadership Development April 2015 – October 2015  Co-creator of promotion/hiring matrix  Deliver personalized development plan for future leaders based on promotion matrix
- 2. Resume:2  Coach/Mentor not only Team Members but current and future leaders as well o This includes but not limited to ‘real time’ coaching and planned coaching meetings Senior Training Director and General Manager: May 2014 – April 2015  Revamped interview process to include a holistic approach  Create leadership development plans and performance reviews  Perform End of Month Procedures Senior Training Director and General Manager: May 2014 – April 2015 con’t..  Making hiring/firing decisions  Monitor/Control labor cost, food cost and productivity of team members  Collect payments from outside businesses  Oversee group interviews and orientation  Trained necessary Team Members on new kitchen procedures  Leading with humility  Shape the culture of the store to align with Chick-fil-A and Operator values Grand Opening Trainer December 2014 – Present  Travel to Chick-fil-As opening up across the United States to provide excellent training to the team  Attended certified trainer course in August 2015 o Became certified in January 2016 by demonstrating knowledge, training skill, speed and accuracy, leadership and a positive attitude  Served as the lead trainer for 3 grand openings and 1 transition Assistant Training Director: August 2012 – May 2014 Director of Ordering and Organization: June 2012 – September 2012 Director of Customer Experience May 2011 – June 2012 Team Leader/Closing Manager: November 2010 – May 2011 Team Member: August 2010 – November 2010 Volunteer Work 5th Grade Girls Small Group Leader August 2014 – August 2015 The Metropolitan Baptist Church | 13000 Jones Road Houston, TX 77070 (281) 890-1900 Responsibilities: included supervising large group hour of worship and Youth Pastor’s lesson. I also met with the girls group and recapped the message and played various games while setting a Christian example. AWANA 3rd Grade Boys Leader August 2012 – April 2014 The Metropolitan Baptist Church | 13000 Jones Road Houston, TX 77070 (281) 890-1900 Responsibilities: included leading the group of boys in their discovery of Jesus and the Bible. I also would provide counsel and prayer.
- 3. 3 Skills  Knowledge of new hire paperwork such as Form W-4, Form I-9, Worker’s Compensation Policy, Store Policy, Cash and Coupon Accountability Policy and Incident Reports  Knowledge of Chick-fil-A company software such as eTrain, Inform and Service Point  Knowledge of Microsoft Word, PowerPoint and Excel as well as Windows Movie Maker  Performing Interviews  Typing speed of 60 words per minute Certifications  Certified Grand Opening Trainer  ServSafe