mlichten 9-2016
- 1. Mark Lichten Mark D. Lichten 485 Shelard Parkway #203 St. Louis Park, MN 55426 (612) 803-1745 mlichten@q.com OBJECTIVE Customer service professional 10 years experience providing sales and customer support. Committed to providing premier service to every customer to develop and maintain business/customer relationships. SUMMARY OF QUALIFICATIONS Ability to answer, research and resolve customer service questions, inquiries, requests and issues in an accurate, efficient and timely manner Price quote, Availability and Negotiation experience; Detail oriented, Highly Organized, Self-Directed team player Knowledgeable in Microsoft Office Suite 2007 (Word, Excel, PowerPoint, Outlook); Database Management RELATED EMPLOYMENT Boston Scientific 05/2016-08/2016 Relabeled medical parts for shipments, Processing orders for shipments and removing expired parts and replaced with current parts when required via Fed Express and Ups. Medtronic-Covidien 03/2015-05/2015 Ecommerce, Processed medical equipment part orders for hospitals, medical offices and doctors office’s Throughout the United States and Canada. Processed next day, 2-dDay or regular shipments as the office’s would request for their orders via Federal Express or UPS. Masterson/Medivators 11/2013-10/2014 Scanned medical equipment documents 5000 -7000 per day, verifying quantity, dates and serial numbers. IBuy OfficeSupply.com 09/2011-08/2012 High volume call center-internet environment processing and proofing customer orders in the United States and Canada. Assisted sales representative staff with data entry of customer orders. Assisted customers with product selection and price quotes to complete purchase of office supplies and equipment. Handled merchandise returns. CSC Security 06/2009-11/2011 Security at PGA Golf Championship, TCF Stadium and a variety of venues in the Twin Cities area. Assist event patrons with seating and directions. Maintain a secure environment for patrons and athletic participants. Prostaff (Various Assignments)some clients listed below 07/2008-05/2011 Rust Consulting, Target Corporation and National Bone Marrow Donor Program High volume call center environment scheduling service appointments for product recalls. Assisted callers with recall repair location selection and appointment availability. Performed data entry of customer information. Scanned insurance documents into customer profiles. Printed and scanned paperwork and binded together for presentations. Processed incoming/outgoing shipment utilizing Fed Ex, UPS, USPS shipping systems. Sorted and distributed incoming mail and deliveries throughout the facility. Customer Service Specialist United Hardware Distributing Company, Plymouth, MN 07/2005-01/2008 Assisted customers with placing special orders; Advised regarding pricing, inventory, and expected delivery associated with special orders working with over 400 vendors. Maintained close customer/vendor relationships and sales support to generate repeat business through successful client follow-up. Customer Service Representative Target Corporation, Minneapolis, MN 04/2003-04/2004 High volume call center environment assisting customers with return merchandise questions. Deescalated and resolved customer issues adhering to corporate policy and procedures. Customer Service Representative Corporate Express Office Products, Arden Hills, MN 05/1996-03/2003 High volume call center sales support environment working with 35-65 vendors processing and proofing customer orders. Assisted sales representative staff. Assisted with product purchasing and merchandise returns. Cash posting in accounts receivable, processing debits and credits.
- 2. EDUCATION Globe University/Minnesota School of Business Microsoft Office 2007