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PROFESSIONAL EXPERIENCE:
IN Egypt:
Working in Makkah Computer Company ( MCC ) Since 2001 : 2003 as Technical Support
S-ll in MCC with Upgrade as Technical Supervisor 2003:2004 Then Upgrade to
Technical Support Administrator & Maintenance Manager
IN KSA:
WORKING IN SRG Group ( Saeed Raddad Al-Zahrani Group ):
SRG Group is Contains
http://www.srg.com.sa
SRACO : Construction & General Maintenance Company.
CSD : Consulting Service Division Saudi ARAMCO Man Power Supplier.
SIDCO : Saudi Industrial Detergent Company [ 17 Braches 14 inside Kingdom + 3
Out Side Kingdom ( Sharjah UAE , Kuwait & Bahrain ) ] .
Fun Time : Restaurants & Games Park .
GTS : Global Travel Solutions .
TST Factory : Traffic Signal Technology Factory.
DPH : Dammam Palace Hotel .
FREDERIC M : France Cosmetics Agency.
Razi Factory : Pharmacological Industries .
PROMED TV : Medical TV Chanel Nile Sat 11219 H (www.pro-med.tv ).
SR. IT SYSTEM SUPPORT TECHNICIAN / DESKSIDE SUPPORT ANALYST
May 2006 PRESENT IT SUPERVISOR / HELP DESK ADMINISTRATOR
SRACO DAMMAM Head Office . 6669 Saudi Arabia
- Under IT Applications division, Supervised and coordinate the Contractors Technical Team
tags, inventories, operations on all IT Devices/Machine.
- Suppor-ng over 2000 users from SRG Group.
- Responsible for all kinds of Forms pertaining to IT System Devices receiving and
- Direct the Users and guide them on filling up the forms for receiving specific IT
device/machine, Hardware and Software Setup, Installations and Patches.
- Desktop inventory management, end-of-lease change-outs.
- Experience with user configuration in Microsoft Exchange and Active Directory, Email
configurations using ( MS Outlook 2007 up to 2013 )
- Experience in supporting remote access clients using VPN & Conference meeting setup.
- Remote Network Support using RDC, RDA & VNC in all Packages and main site offices.
- Microsoft Great Plaines , Crystal Reports , ACC software installation and Fixing for Account
& Personal Department .
- Microsoft Windows Operating Systems Windows XP, 7, 8.1 & 10 Enterprise Users
Support.
- Microsoft Office Suite Support.
- Windows 7 Migra8on (Image Capturing and Deployment)
- Client User Migration (Side by Side/Wipe & Load).
- Deployment of Desktop and Laptop to new users
- Responsible for Device Specifications upon set up and installations.
- Helpdesk Suppor-ng more than 2000 employees using www.Desk.com & Manage Engine
Desk Plus.](https://image.slidesharecdn.com/47d3d042-cd49-4239-bdfb-62bafae7dc10-170101110650/85/Mohamed-A-Barakat-CV-3-320.jpg)
Mohamed A Barakat CV -
- 1. 1 1 Mohamed A Barakat IT Helpdesk Administrator & IT Tech- Support Supervisor Dammam - Kingdom of Saudi Arabia P. O. Box 6669 Phone No.: +966-(013) 138150239 Mobile No.: +966-599651507 / +201006202059 Email Add: Mr.Zeda@gmail.com , Barakat@sraco.com.sa & Barakat@srg.com.sa CAREER OBJECTIVE: Enthusiastic, skilled and reliable Sr. IT System Support Specialist / Desk Side Support Analyst /Help Desk seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. I aspire to secure such posi8on where my over 15 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, documentation, can be put to use within a company for achieving its goals and targets. PERSONAL INFORMATION: Date of Birth: November 20, 1982 Place of Birth: Alexandria, Egypt Citizenship: Egyptian. Age: 33 Sex: Male Height: 176 cm Weight: 83mkgs. Religion: Muslim Marital Status: Married Spouse Name: Mona Farag Children: 1 Passport No: A13289468 Validity: October 20,2021 Driving License : Egyptian & Saudi Available Validity: 27 / 06 / 1441 (Saudi) Vehicle : Have vehicle Brand : KIA Cerato Model : 2011 EDUCATION: University : Supreme Council of Universities Faculty : Alexandria Academy For Computer Science & Technology Major : Bachelor's Degree Grade : High Good 74.44 % Graduation year : May 2003 University : Alexandria Faculty : Faculty Of Commerce Section : Management Of Information Technology Systems Major : Bachelor's Degree Grade : Very Good Graduation Year: May 2005
- 2. 2 2 SUMMARY OF QUALIFICATIONS: Over 14 years of experience in Computer Hardware troubleshooting, hardware and software setup and installations. Desktop support and configuration of users PCs and Laptops. Egypt; Saudi Arabia. Able to speak and understand basic Language English and Arabic. Helpdesk Suppor-ng more than 2000 employees using Desk.com . Strong background in Network cabling using UTP Cable Cat 5E Cat 6E; Skills in Windows Server 2003 installation, Active Directory, File Server installations. Assists the IT Administrator to ensure an effective and compliant use of appropriate software by all users. Active Directory (Password reset, enable/disable account, Folder sharing and security, mapping of shared drive and network printer, joining pc and laptop to domain) Assist with the selection and purchase of IT equipment as required, in accordance with IT and purchasing strategy; ensure compliance in company IT policies. Experience in supporting remote access clients using VPN & Citrix, WEBEX Conference meeting setup. Data Back-Up (Symantec Backup); Document, upgrade or replace hardware and software systems. Provide training to end users to enable them to operate IT systems correctly Computer Hardware and Network Troubleshooting;TCP IP Configuration; Remote Desktop connection Opera8on of Windows 98, 2000, XP, Vista, 7; 8.1 & Windows 10 ; Hardware Maintenance (HP servers) Imaged and deployed Desktops and Laptops using Ghost and SCCM to 1000+ users across the organization. MicrosoH O鍖ce 2003, 2007, 2010, 2013 Visio, Adobe CS Photoshop; Microsoft Outlook up to 2013 email configuration. Professional communication skills include ability to write and speak in English; working with others. Perform onsite installation and configuration of workstations and printers. Ensure printers are installed on workstations and seen on the network Built Desktop / Laptop for Home Based and / or off site users and provide on site and telephonic technical support. Currently reviewing and preparing for CCNA , MCITP: Enterprise Desktop Support Technician Certification, ITIL Foundation Certification.
- 3. 3 3 PROFESSIONAL EXPERIENCE: IN Egypt: Working in Makkah Computer Company ( MCC ) Since 2001 : 2003 as Technical Support S-ll in MCC with Upgrade as Technical Supervisor 2003:2004 Then Upgrade to Technical Support Administrator & Maintenance Manager IN KSA: WORKING IN SRG Group ( Saeed Raddad Al-Zahrani Group ): SRG Group is Contains http://www.srg.com.sa SRACO : Construction & General Maintenance Company. CSD : Consulting Service Division Saudi ARAMCO Man Power Supplier. SIDCO : Saudi Industrial Detergent Company [ 17 Braches 14 inside Kingdom + 3 Out Side Kingdom ( Sharjah UAE , Kuwait & Bahrain ) ] . Fun Time : Restaurants & Games Park . GTS : Global Travel Solutions . TST Factory : Traffic Signal Technology Factory. DPH : Dammam Palace Hotel . FREDERIC M : France Cosmetics Agency. Razi Factory : Pharmacological Industries . PROMED TV : Medical TV Chanel Nile Sat 11219 H (www.pro-med.tv ). SR. IT SYSTEM SUPPORT TECHNICIAN / DESKSIDE SUPPORT ANALYST May 2006 PRESENT IT SUPERVISOR / HELP DESK ADMINISTRATOR SRACO DAMMAM Head Office . 6669 Saudi Arabia - Under IT Applications division, Supervised and coordinate the Contractors Technical Team tags, inventories, operations on all IT Devices/Machine. - Suppor-ng over 2000 users from SRG Group. - Responsible for all kinds of Forms pertaining to IT System Devices receiving and - Direct the Users and guide them on filling up the forms for receiving specific IT device/machine, Hardware and Software Setup, Installations and Patches. - Desktop inventory management, end-of-lease change-outs. - Experience with user configuration in Microsoft Exchange and Active Directory, Email configurations using ( MS Outlook 2007 up to 2013 ) - Experience in supporting remote access clients using VPN & Conference meeting setup. - Remote Network Support using RDC, RDA & VNC in all Packages and main site offices. - Microsoft Great Plaines , Crystal Reports , ACC software installation and Fixing for Account & Personal Department . - Microsoft Windows Operating Systems Windows XP, 7, 8.1 & 10 Enterprise Users Support. - Microsoft Office Suite Support. - Windows 7 Migra8on (Image Capturing and Deployment) - Client User Migration (Side by Side/Wipe & Load). - Deployment of Desktop and Laptop to new users - Responsible for Device Specifications upon set up and installations. - Helpdesk Suppor-ng more than 2000 employees using www.Desk.com & Manage Engine Desk Plus.
- 4. 4 4 SR. IT TECHNICAL SUPPORT SPECIALIST / HELP DESK SUPPORT 2006 2009 SRG-SRACO COMPANY Head Office - DAMMAM, SAUDI ARABIA - Managing LAN support having more than 600 computers and printers - Responds to end-user trouble tickets to diagnose and remedy problems. - Setting up server rack and installed servers, KVM switch, Cisco switches and Routers ,HP Procourve switches and Routers. - Imaging (Norton Ghost) desktop pc and laptops - Providing permissions to users to access Share Folder. - Provides technical coverage and assistance for Network and Server Engineers as requested - Troubleshooting using RDS (Remote Desktop Support); Wireless Networking, VPN Services - Installations of Software and patches in all systems. - Offered phone-based technical care for clients, available on-site if required - ERP Operations, Basic ERP Troubleshooting. - Online Help Desk Services; Email Service Management - Use of remote applications / tools like Remote desktop, VNC, Team Viewer, PC Anywhere. - Assist with the selection and purchase of IT equipment as required. - Image Desktop/Laptop and migrate users profile / data to new machine including applications. - Helping users with new system including windows 7, MicrosoH O鍖ce 2010. - Diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and software support. SR. IT SUPERVISOR / HELPDESK ADMINISTRATOR Team Leader 2010 PRESENT - Receiving The User Troubleshoot Or Request throw E-Mail & desk.com supporting System. - Mange the Troubleshoot & transfer it to a technical from my Team to fix it ASAP . - Creating and maintaining printers and printer servers and providing access to the users. - Involved in installation and cabling of network components for different locations. - upgrading the Switches whenever required. - Printer Server installation and Sharing. - Install, repair, maintain, and upgrade desktop and notebook computers as well as printers. -Reviewed and custom built computers to outfit clients' requirements. - Asset management of IT equipment. - Perform tasks such as installation, diagnosis, repair and maintenance of computers, Network job entry stations and related equipment within the computer network. - Involved in installation and cabling of network components for different locations. - Built Desktop / Laptop for Home Based and / or off site users. - Maintain computer hardware and network in various offices. Fun Time SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2007 PRESENT Game System Administrator Coin tech 2006 From 2007 : 2013. Game System Administrator Coin tech 2010 From 2013 : PRESENT. All Video Games Maintenance & Games Networking ( WiFi & Cabling ). Upgrade Game Network from 001,002,003,004 To 006 wireless network. Game Server and File Server Backup , Maintenance & updating . PROMED TV SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2008 2013 E-Mail System Administrator on www.Networksolutions.com Technecal Administrator For PROMED TV IN (EGYPT & KSA) Servers Backup & updating
- 5. 5 5 Dammam Palace Hotel IT ADMINISTRATOR Front Office / Back Office System Support All WiFi Admin and Controller Network Administrator General Work For all Companies in SRG : As part of SRG IT System I'm Managing the Material Requests for All The Group, Materials which related to IT like ( PCs , Monitors , Laptop , Printers , Scanners , Fax , Photo Copier , Plotters , Routers , Modems , Switches , Racks , Projectors, Servers and Accessories ) Then After compare between Brands , suppliers & prices in the End Issue a PO 2nd Part aHer PO that we Receiving The Materials to test and be sure that we received the right materials then make it Ready to hand over to End User with Stock Transfer latter to add the Materials to User Account . Yearly Inventory on All Computers & IT Materials and record all to compare also to receive and issue by stock transfer paper to manage and calculate all IT Material . MAJOR ACCOMPLISHMENTS IN SRG : As part of SRG IT System Conversion Team with full cooperations of SRG Management Team, was able to facilitate the critical roll out and deployment of SRG Operating System Image where a total of many Companies connected, 1000+ worksta8ons located in both admin and satellite buildings con鍖gured, 1000+ users IDs & e-Mail accounts configured and 300+ shared printers deployed in different packages. Currently act as an END USER SUPPORT for the Users experiencing most common technical issues. Continuing support for some Users facing network connectivity. Programs & Software Experience: Windows Windows 98 , Windows ME , Windows XP , Windows 2000 , Windows 7 , Windows 8.1 , Windows 10 , Windows 2000 server , Windows 2003 Server , Windows 2008 Server & Windows 2008r2 , Micro. Office MicrosoH O鍖ce 2003 , MicrosoH O鍖ce 2007 , MicrosoH O鍖ce 2010 , MicrosoH O鍖ce 2013, Microsoft Visio & Microsoft project , MS Outlook ( 2003:2013 ) Con鍖gura8on Setup . Specialist Programs Oracle Fusion Applications Cloud System ( Use & Support ) Microsoft Great Plains 10 Crystal Report 8.5 & 10 AutoCAD 2007 : 2016 , Primavera 6 ACC ( Accountant , Store Program , Sales & Personal Department Program ) . Other Programs VNC , Adobe Acrobat Reader , Adobe Acrobat Professional 7 , Adobe Acrobat XI Professional DC , Adobe Photoshop ,7zip , Win rar , PowerISO , Avast Anti-Virus , Sophos Anti-Virus , Symantec Anti-Virus , Team Viewer , Desk.com , PDF24 , Par88on Magic , Recovery Tools & etc.