Mohamed Elsayed
- 1. Page 1 of 3 Mohamed El Sayed Mohamed Ali Address: 9 Abdel hafiz Mohamed Mustafa street, ElZayton, Cairo, Egypt. Mobile: +20 100 870 888 9 E-mail: mohammed_elsaied2012@hotmail.com SUMMARY I have over 4 years of experience working Information Technology Core Strengths: Network & Systems Administration (Cisco, Microsoft), IT Security (Microsoft, Cyberoam, AV, Firewall), IT Systems Support & Customer Service, IT Service Management (Incident & Problem Management, Policy & Capacity Management, Leadership, Planning, Communication, Service Continuity Management & IT Service Financial Management) as well as IT Project Management with significant deadline sensitivity. Education Certification: Bachelor of Information Systems Academy: Future Academy. Institute: Information Systems. Grade: Very Good. Work Experience Souq.com Dec 2015 Present Network & System Administrator Main duties and responsibilities: IT Support Service Provide adept Network and systems support for Souq Warehouse in the Egypt IT assets and inventory Management as well as IT asset audit implementations Monitor the performance of computer systems and networks Managing Servers running Windows Server, Active Directory, WSUS,DHCP,DNS, Cyberoam UTM Gateways, Cisco switches, routers, WLC & AP's and other Network devices in the Souq Fulfillment Maintain and administer computer networks and related computing environments, wireless, general computer hardware, systems software, applications software, and all configurations Setting up, monitoring and administering management systems such as access control and employee attendance systems
- 2. Page 2 of 3 Maintain and administer computer networks and related computing environments Dealing with Suppliers and Following up the offers and how supplier responds to purchasing department, Asset management and IT warehouse stock Managing users and Computers using Group Policy Searching for new strategies and technologies that can improve business Alchemy Design Studio Jan.2014 Dec. 2015 Junior System Administrator Main duties and responsibilities: Support LANs, WANs, network segments, Internet, and intranet systems Maintain system efficiency Ensure design of system allows all components to work properly together Troubleshoot problems reported by users Make recommendations for future upgrades Maintain integrity of the network, server deployment, and security Design and deploy networks Maintain network facilities in individual machines, such as drivers and settings of personal computers, printers, Servers, etc Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches TE Data Sep.2012 Jan. 2014 Technical Support Leader Main duties and responsibilities: Leading and mentoring the Technical Support Team, performing scheduled staff reviews, communicating and adhering to new procedures, policies and goals Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures Establishing recommending and implementing policies to ensure quality, timely and efficient design of customer oriented services Auditing customer accounts to ensure accuracy of information Handling escalated issues from customers Ritsol IT Solution Nov.2012 Dec. 2013 Technical Support Main duties and responsibilities: Installing and configuring computer hardware operating systems and applications; Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- 3. Page 3 of 3 Replacing parts as required Testing and evaluating new technology Courses MCITP Enterprise Administrator Forefront Threat Management Gateway (TMG) CCNA: Cisco Certified Network Associate Skills Microsoft Certified Solutions Expert (MCSE) Microsoft Certified Professional (MCP) Network security Firewalls Switching Routers Personal Data Date of birth: 1/10/1988 Place of birth: Egypt Marital Status: Married Military status: served