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Mohammad M. Bdeir CV
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Mohammed M. Bdeir
Mobile: 00962795675747
8 Years of rich and extensive experience in:
 Hospitality Management “Catering, Conference and Events”
 Operation and Administration Management
 Business Development, Marketing,
 Front Office and Client Relationship Management
Summary:
o Date of Birth : 1986
o Nationality : Jordanian
o Marital Status : married
o Educational Qualification : Hospitality Management – American Academic for Hotel
Management – 2008 – Grade: 80% B- “ copy of transcript attached”
o Training courses on:
o Communications Skills
o Marketing Logic
o ISO-9002: 94 Awareness Program
o Certified ISO Awareness & Quality Policy Propagation.
o Basics of Effective Selling
Objective: looking forward to spend the next years “by God Well” witha
reputed establishment where I can fully use my skills for the success of the
organization on basis of Win-Win concept

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Experience:
Naranj Restaurant
November 2015- - Current - Job Title: Marketing and PR Manager
Major Job responsibilities:
 Managing all marketing and activities related to marketing and PR.
 Developing marketing strategy in line within management objectives.
 Coordinating marketing campaigns with sales activities.
 Overseeing marketing budget.
 Planning and implementing promotional campaigns.
 Manage and improve lead generation campaigns, measuring results.
 Overall responsibility for brand management and corporate identity
 Preparing online and print marketing campaigns.
 Monitor and report on effectiveness of marketing communications.
 Creating a wide range of different marketing materials.
 Working closely with design agencies and assisting with new product launches.
 Maintain effective internal communications to ensure that all relevant company functions
are kept informed of marketing objectives.
 Analyzing potential strategic partner relationships for company marketing.
Alia Al Markazy Seafood & Fish (Alia Al Markazy)(Yildiz Palace | Restaurant &
Café)
August 2015- Current (freelancer) - Job Title: Marketing and Sales Manager
 Achieves marketing and sales operational objectives. Preparing and completing action
plans; resolving problems.
 Accomplishes marketing and sales objectives by planning, developing, implementing,
and evaluating advertising, merchandising, and trade promotion programs; developing
field sales action plans.
 Identifies marketing opportunities by identifying consumer requirements
 Improves product marketability and profitability by researching, identifying, and
capitalizing on market opportunities; improving product packaging; coordinating new
product development.
 Provides information by collecting, analyzing, and summarizing data and trends.

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Desert Green Restaurants Tourism (G Group)
November 2011 – August 2015 “ almost 4 years with this organization”
Job Title: General Manager – G Lounge
Additional Information:
Achieve profit and customer satisfaction goals by supervising the restaurant and lounge
operations during shifts, Responsible for managing the day to day commercial operations and
ensure meeting management goals
 Produce and implement a strategy for the daily operation and continued development of
the company services
 Focus on the customer and seek to understand his needs
 Respond to customer concerns
 Work to achieve revenue and profit goal
 Increase sales by coaching employees on effective sales techniques
 Maximize productivity by using forecasting techniques
 Build strong relationships and cooperation among coworkers, customers, and suppliers.
 Achievement of customer satisfaction and loyalty goals
 Achievement of employee satisfaction
 Establishes own leads and build professional relationship with potential clients
 Establishes an aggressive marketing strategy including advertising and selected
mailing targets.
 Recruit and select employees needed to provide the management goals
 Provide employees with the tools and environment they need to deliver the management
goals
 Confirm daily specials and new menu additions with the executive chef
 Supervise the food and beverage service provided
 Inspect the restaurant and lounge areas and take appropriate steps to ensure facilities meet
management standards at all times
 Work well in a team environment and motivate teams
 Attend to detail and ensure work is meeting the highest standards.
 Develop self and others and work to develop own capabilities and the capabilities of
others.
 Share information and provide information so that coworkers, customers and suppliers
understand and can take action.
 Planning and skillfully determine whether tasks should be attempted, identify the most
effective way to complete the task, and prepare to overcome expected difficulties.

4
Vanguard “ Events Managements and Security Services” - Amman
October 2009 – October 2011 - Job Title: Director ofEvents
 Planning and executes events. working behind-the-scenes.
 Provide technical and logistical elements that help an event succeed 100%.
 Coming up with original ideas for events
 Agreeing budgets and timescales with the client
 Researching contacts and suppliers
 Negotiating prices with suppliers and contractors
 Booking entertainment and any necessary equipment and supplies
 Hiring and supervising contractors such as caterers and security
 Marketing the event
 Making sure that everything runs smoothly on the day
 Develop new business opportunities, including potential customers, introducing our
services to prospective clients.
 Establish customer loyalty programs, and provide huge range of marketing services.
 Closing deals.
 Managing the necessary business process and take full responsibilities on establishing
priorities and work to died lines
Umniah - Mobile cellular telecommunication network – GSM - Amman
November 2008 to September 2009 - Job Title: Call Center Manager
o Manage customer care center to serve the clients in the best manner and build
positive and loyal customer relationships,
o Takes care of all customer requests.
o provide pioneer high quality service to customers at all times
o Act as a conduit between the Accounts Manager and the front-line team members
in the Group. (about 20 Employees).
o Control and audit the quality of work undertaken by the team members in the
Department.
o Manage Indoor support (Communicating with peoples at all levels, Technical trouble
shooting, Billing) including all help desk functions.
o Prepare weekly and monthly reports to the CEO.
o Suggest Training Programs and improve the technical skills of the executives.
o Provide post sales customer services
o Reply to all support complaints, which come via e-mail within the same day
o Escalated emergency situations to the second level engineers and follow up with
end customer
o Follow up on open tickets until problem is resolved
o Attends seminars and pass knowledge to colleagues

5
Canves Restaurant – Amman
Five Star Restaurant
September 2007 to September 2008
Job Title: Supervisor
 Assist in running high class restaurant and dealing with staff, leading waiters team
 Making sure all waiters staff are fully skilled
 Keeping waiters staff motivated to provide the highest standard of service
 Supervise Welcoming guests, seat them at tables, provides menu
 Schedules reservations and arranges parties or special services.
 Handle more than one function at a time by being well organized and caring to details
Additional Information:
o Healthy Fit
o Customer focused, have the ability to understand customer's issues.
o Expert in customer’s relationship management, creative and flexible.
o Excellent knowledge in team building, job descriptions writing and
evaluation, defines and setting long and short term objectives.
o Enthusiastic and able to work well independently or as a team member.
o Have the ability to work under stress for long hours, welling to travel for
business purposes at any time.
o Able to Learn and Implement Quickly
Hobbies:
 Sports “ Daily habit in the GYM”
 Swimming “once a week is a must if applicable”
 Reading “ General Reading”
 Playing Billiard
 Travelling
 Watching Movies

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Copy of transcript
Please Note that all original documents and certificates are available when
needed

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Mohammad bdeir CV

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