Mohammed
- 1. DDuubbaaii,, UUAAEE.. PPhhoonnee :: 00556655992233666666 EE--mmaaiill:: mmoohhaammmmeedd__aahhmmeeddaallyy@@yyaahhoooo..ccoomm MMOOHHAAMMMMEEDD AAHHMMEEDD PERSONAL INFORMATION NNaattiioonnaalliittyy:: EEggyypptt SSttaattuuss:: SSiinnggllee SSeexx:: MMaallee DDaattee ooff BBiirrtthh:: 0099..1100..11999900 INTRODUCTION: Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency. EDUCATION AND QUALIFICATIONS: 2008-2012 Faculty of commerce. Alexandria university Alex, Egypt B.com degree in Accounting & Auditing 2013-2014 International Washington Institute (IWI) Alex, Egypt International Computer Driving license (ICDL) LANGUAGE SKILLS: AArraabbiicc :: MMootthheerr TToonngguuee English : Fluent Both Written And Spoken
- 2. CAREER HISTORY: PERIOD: AUGUST 2015 TILL NOW POSITION: SALES EXCUTIVE ORGANIZATION: THE ARABIAN OUD DUBAI, UAE DUTIES: listening to customer requirements and presenting appropriately to make a sale; Achieving monthly sales from current and new customers; maintaining and developing relationships with existing customers in person and via telephone calls and emails; responding to incoming email and phone enquiries; negotiating the terms of an agreement and closing sales; gathering market and customer information; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking the quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering figures into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; attending team meetings and sharing best practice with colleagues. SKILLS AND REQUIREMENTS: the ability and desire to sell; excellent communication skills; a positive, confident and determined approach; resilience and the ability to cope with rejection; a high degree of self-motivation and ambition; the skills to work both independently and as part of a team.
- 3. PERIOD: JAN 2013 TO APRIL 2015 POSITION: CUSTOMER SERVICE ORGANIZATION: Mobinil , Egypt DUITES: Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Up sell products and services. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. SKILLS AND QUALIFICATIONS: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking …………………………………………………………………………………………………………………………………………………………………………. COMPUTER SKILLS: Excellent command of Computer using Good command of MicrosoftOffice™tools Proficient with internet browsing searching. JOB-RELATED SKILLS: Team work: I have worked in various types of teams and have leadership skills and ability to inspire and motivate teamwork towards the team's objectives.