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- 1. Mohamed Mohamed El Nagar January 23, 1983 Abu Dhabi Al Ain Call No: +971 0505367061 E-Mail: medoselnaggar@yahoo.com OBJECTIVE Seeking a position that respects superior performance & positive attitude, makes use of my qualifications, enhances and rewards my professional skills. CAREER EXPERIENCE Telal Resort and Heritage Village Al Ain from December 2014 to Present Position: Public Relation Officer & Accommodation In-Charge Job Description: Renew, update and maintain the trade licenses and other government certificates of all companys legal entities in the UAE to ensure that the documents are up-to-date. To submit and ensure the processing of all types of applications and paperwork to the local government bodies, including but not limited to visit visas, employment or residence visas, Trade License, labor permits, export license, economic license, foreign license, etc. Collect and provide periodical updates from the government authorities on all Labor and immigration rules to keep the HR department abreast of the changes in the rules and procedures. Must follow and ensure legal compliance with company policy and procedure for processing of / delivery of assigned legal services. Represent the Company at locations such as the Police Station, Airport, Hotels, Embassies, Ministries/Municipalities & other significant Departments whenever required. Submit, follow-up and collect all new employment and business visas to ensure that the visas are processed on a timely manner to support the business. Arrange visa (work permit, husband sponsored visa, visit visa etc.) for the Management and their family. Renew, update and maintain all employees visas, labor cards, and labor contracts by scanning and updating the database when details change in a timely manner keeping confidentiality and security to ensure that companys records are up-to-date in the labor and Immigration Departments. Responding to staff queries on Visa/ Labor/ Passport related matters and assists in all general queries concerning to labor and immigration matters. Maintain, check and update the immigration and labor website/ portal accounts on a regular basis and ensure to manage the minimum required fund on the portal. 1
- 2. Deal with general enquires regarding PRO functions promptly and efficiently to enhance the level of department service. Obtain visas from other Embassies in UAE for the Management, staff members for their business travel, processing attestation of employee qualifications. Supporting legal to legalized the documents by various govt. and free zone bodies. The PRO is responsible for collecting the documents and securing the legalization / apostille etc. Administration: Reviewing and implementing the company's health and safety policy Ordering stationery and equipment Supervising and monitoring the work of secretarial, clerical and administrative staff Booking transport and accommodation for new joiner / participants for training standards and aiming at satisfying and exceeding our employees expectations. Facilitate employees in providing letters pertaining to driving license, alcohol license, and visa letters Job Summary for the Accommodation Supervises the work of Housing Attendants to ensure they perform their duties up to standards and to the Supervises the day to day operations of the housing team to ensure compliance with all LSOP, satisfaction of our internal guests. Provides coaching and conducts training for reporting employees and trains new employees when coming on board to ensure that all LSOP and standards are followed. Motivates reporting employees to bring about excellent performance, enforces discipline when required and participates in the evaluation of their performance. Constantly inspects staff accommodation in public and private areas and storage areas through scheduled inspections and walkthrough to ensure they are clean, well maintained and meet all hygiene, health and safety regulations. Takes full ownership for the welcome of our new Ladies and Gentlemen by arranging their accommodation so that it is ready to be lived in upon their arrival. Ensures that the inventory of the accommodation when employees move in and upon their transfer / departure is being done, recorded and filed for future reference. Handles housing requests and takes corrective actions to ensure their satisfaction. Liaises with the Engineering Department and suppliers in providing the services required for the upkeep of the Staff Accommodation. Ensures with the assistance of the Loss Prevention team that inspections are done in the apartment buildings to ensure they are safe, secure and free from fire hazards. Takes inventory of all the Housing Storage Areas; upon need raises purchase requests to ensure minimum par level is kept for all items. Southern Sun Hotel Abu Dhabi from February 2014 to Date November 2014 2
- 3. POSITION: CID department To make sure that all guest in house are registered in the HEIS To be the hotel contact person with the CID department Ensure that NO discrepancy is found between Opera and HEIS. In case of any must be explained to the DM or AFOM Maintain a record of your shift entry in your logbook Ensure a smooth takeover and handover Ensure that the HEIS in both hotels is up to date during your shift Be able to assist any CID officer in case of inspection Keeping the DM and hotel security aware in case of any suspicions Ensure that any message sent by the Abu Dhabi police is well communicated to hotel concerned department Ensure that all guest IDs are accepted by the Dubai police ( Passport, UAE DL, Labour card , GCC ID only for GCC nationals , UN passport) Ensure that FO staff are always updated if new instruction received from Abu Dhabi Police ADS Holding from 25/06/2010 to Date December 2013 An international company that deals with stocks and financial solutions POSITION: public relations officer Responsible for issuing of new licences Handling all governmental papers Directing new employees towards finishing their papers and following up with them Taking care of VIP guests from arrival to departure Managing all travel reservations Planning tours through all emirates Covering the rules of the personal assistant for the company manager Shangri-La Qaryat Al Bari, 25/07/2008 to 25/06/2010 A luxurious -hotel resort comprising of 214 rooms, 161 service apanertme its and 07 villas With private beaches, 06 Food and beverage outlets, Chi Spa and Extensive recreation facilities. Position: Concierge desk Managing all desk activities. Taking responsibilities in case of emergency situations. Assist the guest and follow up that they are satisfied. Assisted the VIPs in directing them to their respective destinations. Maintains smooth relationship between management and guest. Delivered high levels of service according to the standards. To ensure that customer are provided with faultless, efficient service and outstanding hospitality to the standards lay down by the management. Helping the guest in their inquires. Maintain high staff morale through motivation, communication, fairness and Discipline. Royal Hotels Amman, Jordan -AmmanAugust, 2005 to May, 2007 Position: F.B team leader 3
- 4. Responsibilities 1 In charge of the respective sections /outlet. 2 To take orders from guest and ensure these are give to the appropriate person. 3 To ensure that station have the correct mise-en-place. 4 To be totally familiar with the composition of all menu. 5 To ensure side boards on stations are adequately stocked. 6 To attend customer complaints satisfactorily. 7 Handling guest, with almost no complain aiming at high end satisfaction. Legal Consulting Company-Jordan AmmanDecember2003 to May 2005 Position: Executive Keeping records of files, correspondence, invoices Organizing day-to-day management of office Procurement of goods for office needs (stationery, supplies, etc.) Organize servicing of office equipment Also about our facilities in the meeting rooms and how to use it like projector, the screen, internet and the other equipments Financial Analysis Company Jordan-Amman**** April2002 to Novmber2003 Worked with customers Kept documentation Controlled and monitored cash receipt. A link between the customers and the management. Maintain high level of guest satisfaction and enquire the guests about their meeting on the end of the day. Develop creative social skills and assist the team members. Hilton Alexandria, Green Plaza Hotel, Egypt Septmber2001 to January, 2002 Position: Shift leader (concierge) Very approachable and attentive to guests. Develop guests oriented service. Do a lot to make guests feel at home. Understand the service methods and ladies or child temperament. Check in and Check out the guest Taking reservation from phone call Reporting to front office manager. Handled the customer phones, mails, messages etc. Handled the customers problems by providing their needs. Paradise Inn Windsor Palace Hotel-EgyptJune2000 to July 2001 Position: Security officer To protect the hotel property and the guest and other colleagues as well. 4
- 5. EDUCATION High school-industry stream 1997 to 2000.* CAREER SERTIFICATES: Shangri-la care training program for : **Taking Ownership. **Shangri-la Hospitality from caring people. **Delighting the Customers. **Recovery & Handle Guest Complain. First Aid training of Safety Technical Services CO.LTD. Fire fighting by civil defence Shangri-La. Lotus notes, security management {American organization}. + PERSONAL DATA: Nationality : Egyptian Gender : Male Martial state :Married Height : 187 cm Weight : 95 kg Military Status : Exempted Driving licence : AD / 976381 Languages **Arabic is Mother Tongue, ** Excellent English spoken & written, **French -fair CAREER SKILLS: I .T: Microsoft Office software & the Internet- Expert. MS Word, Excel, Access, Power Point, MS Project- Expert. Ability for typing in the system of labour and immigration Personal: Creativity & Communications. Customer service and orientation. Initiative, self starter and commitment to achieve. Problem solving and decision making. Confident and adaptable to changing environments Efficient and Reliable Ability to maintain good professional relationship Responsible, hardworking, punctual, detail-oriented, organized, 5
- 6. Writing: Letters, * Memos. Declaration: I hereby declare that the above written particulars are true to the best of my knowledge and belief. REFERENCES: Available upon request 6
- 7. Writing: Letters, * Memos. Declaration: I hereby declare that the above written particulars are true to the best of my knowledge and belief. REFERENCES: Available upon request 6