MUTALEMWA BAITANI CVs
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Mutalemwa Baitani is a 32-year-old Tanzanian man with over 7 years of experience in marketing, sales, customer care, and customer retention. He currently works as a customer care representative at Tanzania Telecommunication Company Limited, where he handles customer inquiries, complaints, and provides pricing and delivery information. Previously he worked as a sales executive at MFI Office Solution, where he sought new business opportunities through client visits, presentations, and proposals. He holds a diploma in business administration and certificates in customer experience management and customer interaction. His skills include communication, marketing, problem solving, and providing excellent customer service.
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MUTALEMWA BAITANI CVs
- 1. CURRICULUM VITAE MUTALEMWA BAITANI Phone: +255755043170 Email: mutalemwa.baitani@gmail.com PERSONAL DETAILS Sex Male Age 32yrs Nationality Tanzanian Religion Christian Marital status Married PROFFESSIONAL SUMMARRY Over 7 years experiences in Marketing, sales acquisition, Customer care and retention in the corporate and Development world. Specific expertise on the following areas: Research methodologies Application of risk management and cooperate governance Investment and capital marketing Managing and maintaining the business by providing excellent customer care services Strategic management, Customer Experience Management Modern management and administrative skills Effective written and verbal communication skills Marketing, distribution, and negotiating skills and Customer Interaction EDUCATION College Of Business Education Diploma in Business Administration 2007-2009 Some of the courses covered: Information computer Technology, Cost Accounting, Production Management, Communication Skills, Office Management, Financial Management, Business Statistics, Principle of Marketing and Marketing Management ,Principle of Accounting, Principle of Economics, Elements of Business Administration Entrepreneurship and Human resource Management etc. Azania Secondary School: Advanced Certificate of Secondary Education 2005-2007 Azania Secondary School: Certificate of Secondary School Education 2001-2004
- 2. Courses/trainings Tanzania Telecommunication Company Limited Customer Experience Management 2012-2012 Award: Certificate Tanzania Telecommunication Company Limited Customer Interaction 2010-2010 Award: Certificate MFI Office Solution Micro computer application Microsoft Office kit-Ms Word, Ms Excel, Ms Power point, Ms Outlook and Internet and Email Use of Accounting and Tally software. PROFFESIONAL EXPERIENCE Tanzania Telecommunication Company Limited 2010-To date Function Title: Customer care DUTIES Deal directly with customers either by telephone, face to face or electronically. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries. Provide pricing and delivery information. Process orders, forms, applications and requests Organize workflow to meet customer time frames. Direct request and unresolved issues to the designated resource. Prepare and distribute customer activity reports. Communicate and coordinate with internal departments. Follow up on customer interactions. Provide feedback on the efficiency of the customer service process.
- 3. MFI Office Solution 2009-2010 Function Title: Sales Executive DUTIES Proactively seeking new business opportunities and follow through from initial contact negotiation. Ensure Quality Services, management and marketing opportunities. Establishes, develops and maintains business relationships with current customers and prospective Customers in the assigned territory/market segment to generate new business for the organizations Products/services. Keeps abreast of product applications, technical services, market conditions, competitive activities. Advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Makes telephone calls and in-person visits and presentations to existing and prospective customers. Researches sources for developing prospective customers and for information to determine their potential. Develops clear and effective written proposals/quotations for current and prospective customers. Expedites the resolution of customer problems and complaints. Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups. Supplies management with oral and written reports on customer needs, problems, interests, competitive activities and potential for new products and services. Participates in tender meetings. KEY SKILLS Fast learner and Self motivated Team leadership, mobilizing and group supervision Organization of Paper works Communication skills:Listening,Reading and Writing Marketing Capabilities Good and Analytical and Problem Solving Good Commitment to work and Capacity Building Managing and maintaining the business by providing excellent customer care services Creativity in business entrepreneurs Research Proposal Writing and Presentation. INTEREST /HOBBIES Travelling and adventure Career progression Interacting and exchange ideas
- 4. REFEREES Leonidah P Geneya Tanzania Telecommunication Company Limited Cashier Tel 0732109454 Dickson Muganyizi Technician Coca-Cola Kwanza Tel 065923301 Godfrey Baitani Helios Tower Tanzania RF Engineer Tel 0754597312