My New Resume
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Orlena Shea has over 20 years of retail experience as a store manager and vice president with companies including Macy's, Ann Taylor, and Bath & Body Works. She has a proven track record of exceeding sales goals and leading teams to success, receiving numerous awards for performance and employee development. She holds a Bachelor's degree in science and is fluent in Chinese.
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- He has successfully managed 4 Starbucks stores, maintaining high cleanliness standards and sales increases over prior years.
- Hardie has extensive training and certifications in coffee, inventory management, and business software and seeks to continue his education.My New Resume
- 1. ORLENA SHEA 9102 Boylston Street Mason, Ohio, 45040 5026398777 oshea@cinci.rr.com WORK EXPERIENCE MACY'S , CINCINNATI, OH Vice President Store Manager, Apr 2012 – Present • Drive and exceed sales goals by developing and executing strategies; determine business driving opportunities. • Provide leadership in delivery all company initiatives; clearly communicate objectives and priorities to team. • Coach associates and executives to consistently deliver selling behaviors resulting in high customer engagement. • Lead the push toward selling through coaching, follow up and recognition. • Effectively communicate merchandise needs to district merchant and planning team to support of My Macy's. • Coach sales Managers to actively coach their associates using weekly associates scorecard metrics and engaging with associates through formal and informal observations by focusing on selling behaviors. • Accountable for managing a staff of 19 executives and 450 sales and support associates. Store produced 66 million in annual revenue. • Ranked first in district, in 2012 and 2014 (store of the year award) for exceeding performance metrics. Assistant Store Manager, Macy's, Louisville, KY, Dec 2010 – Apr 2012 • Ensure required Associate & Executive training is conducted on a timely basis; ensure assigned mentors engage with new hires. • Hold Sales Managers accountable for conducting weekly meetings with Sales Associates. • Monitor and address performance issues on a timely basis. ANN TAYLOR, LOUISVILLE, KY Coaching Store Manager, Jan 2006 – Dec 2010 • Tasked with on boarding new store managers in the district to maximize investment in human capital by recruiting,coaching and increasing cohesiveness of team members. • Responsible for developing new store managers in the following core areas:helping them apply learning to achieve results within the first six months and beyond; take ownership of their store; have an impact on the results. ANN TAYLOR, LOUISVILLE, KY Store manager, Aug 2003 – Jan 2006 • Direct responsibility for all activities required to achieve store goals including: sales objectives; clients services; associates retention; payroll and operation expenses,loss prevention and merchandising presentation. • Accomplishments in 2006 associated with assuming new role for high traffic, underperforming score, included the following: ranked first in the region (Vice- President Chief Executive Achievement Award); ranked third in the company (Catch a Star Reward); successfully completed store re-branding. • Ranked first in the region, and second in the company in 2005 for exceeding all performance indicators. • Ranked first in the region in 2003, and 2004 for employee retention. • Recipient of client development award for 2003 and 2004. BATH AND BODY WORKS, THE LIMITED, INC., LOUISVILLE, KY Shop Director, May 2001 – Aug 2003 9102 Boylston Street Mason, Ohio, 45040 5026398777 oshea@cinci.rr.com
- 2. • Responsible for the following store activities: driving daily sales, overseeing a staff of 14; developing new and existing employees; mentoring managers within the district. • Shop Director of the Month for November and December 2001, based on performance, customer service excellence, and outstanding daily operations. • Among eight district stores, the only store to exceed monthly budgeted goals for two consecutive quarters, resulting in 106% attainment. • Award recipient of highest percent to sales plan during critical there month holiday season, resulting in 104% attainment. EDUCATION EASTERN KENTUCKY UNIVERSITY, RICHMOND, KY Bachelor of Science, Aug 1992 ADDITIONAL SKILLS • Skilled in developing leaders at all stages, district wide, while executing company initiatives. • Ability to consistently meet and grow organizational performance metrics. • Capability to develop and retain highly competent and loyal teams. • A mentor for managers toward recovery and growth within their stores. • Highly proficient in financial management and payroll. • Fluent in Chinese. 9102 Boylston Street Mason, Ohio, 45040 5026398777 oshea@cinci.rr.com