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Steven Cole is pursuing a B.A. in Business Management graduating in winter 2016 from St. Xavier University with a 3.6 GPA. He received his Associate's Degree in Science from Moraine Valley Community College in May 2014 majoring in Business Management and graduating with a 3.6 GPA. He has over 5 years of experience as a Service Manager at Texas Roadhouse and previously worked as a Party Coordinator at Burbank Park District. His skills include proficiency in Microsoft Office, Aloha and Menulink systems, and working knowledge of Spanish.
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- 1. Steven Cole 9130 W 140th street APT 3NE Orland Park, IL 60462 7 08-822-5444 | steven12cole1994@gmail.com EDUCAT ION Moraine Valley Community College Associate’s Degree in Science,May 2014 Major:Business Management GPA: 3.6 St. Xavier University Pursuing B.A. in Business Management, Graduating in winter 2016 Major:Business Management GPA: 3.6 SKILLS Proficiency in Microsoft Excel, PowerPoint,and Word Working knowledge ofSpanish Proficiency in Aloha and Menulink systems ACCOLADES Student of the Month Athlete of the Y ear Graduated College with President’s list honor EXPERIENCE T exas Roadhouse Countryside, IL 2013 to Present Service Manager  Maintain daily operations according to company standards within the restaurant.  Create weekly schedule to ensure operational needs are met.  Oversee the hiring, training and orientation ofall front ofthe house employees.  Validate staffafter the completion oftraining in order to confirm that theirskills and assets meet expectations.  Lead daily staffmember meetings to build overall employee morale and the overall comprehension oftheir duties.  Lead, supervise, and coach improvement service skills to staffto ensure an excellent customer experience.  Train staff to maintain high standards ofguest satisfaction throughout all elements of operations.  Complete weekly inventory  Deal with vendors weekly in order to ensure products wereavailable for sale.  Reconcilepetty cash.  Perform proper end ofday functions in order to verify final numbers match, secure the premises and arm the security system. 2013 to 2014 Burbank Park District Party Coordinator  Worked swiftly and efficiently to set up area for banquet dining.  Responsible for tending to guests in orderto ensure satisfaction.  Ensured guest’s needs were met throughout the event.  Followed breakdown procedures of banquetarea and secured premises aftercompletion of party.  Scheduled and accommodated reservations for future events.