My resume banks
- 1. MOHAMED RAFIQ DEIRA, DUBAI Mobile India: (+91) 9962375718 Mobile Dubai: 0553059645 Email: rfx015@gmail.com Seeking a responsible post with growing opportunities in a reputed bank where I can utilize my Skills. PROFESSIONAL EXPERIENCE Process Relationship Manager – BARCLAYS – DLF, Chennai, India – (FEB 2013 to MAR 2015) Coordinator – XCITE – Alghanim Electronics, Kuwait – (APR 2015 to JUN 2015) U.K. Retail Business Banking Offshore Lending Operations Centre to serve Barclays Medium Business Customer for their funds relating refunds of Insurance Premium. ? Handled customer complaints of various financial products and take effective decisions. ? Restructuring the Customer’s Active Loans within stipulated time both in terms of Productivity & Quality. ? Completing the redress Calculation and Customer Fund Transfer process. ? Leading the Re-open process and interact with onshore advisors to resolve the queries. ? Investigating bankruptcies and other complex financial transactions and prepare reports summarizing the findings. ? Mentoring new joiners to improve their expertise. ? Part of the QC team and has maintained 100% scores in client quality. ? Insure the satisfaction of customers. ACHIEVEMENTS ? Have won an Ambassador award for the best performance in the month of February 2015 in Barclays Shared Services Company. ? Have taken Training for new joiners and got an award for the training. ? Have attended citizenship Voluntary activity (CSR) in my office every year. ? Formally commended for excellent service. ACADEMIC SUMMARY & PROJECTS Master of Computer and Applications (MCA) – July 2012; Score: 80% - Anna University, Trichy. Project Details: An Efficient Routing in Delay Tolerant Network (DTN) using CSPR. Bachelor of Science with Computer Science (B.Sc.) – April 2009; Score: 72% - Guru Nanak College (Madras University), Chennai. H.S.C – March 2006; Score: 63% - Government Boys Higher Secondary School, Lalgudi. S.S.L.C – April 2004; Score: 80% - Government Boys Higher Secondary School, Lalgudi.
- 2. COMPUTER PROFICIENCY ? Operating System : Windows 2000, Windows XP, Vista & Windows 8 ? Office Package : Microsoft Word, Excel, PowerPoint, Access ? Database : SQL & Database Applications PERSONALITY TRAITS ? Exceptional motivational and leadership skills. ? Excellent communication skills in written and verbal both. ? Strong visualization, problem solving and analytical skills. ? Remarkable patience with reliability and responsibility. ? Ability to make a strong and healthier relation among the employees. EXTRA-CURRICULAR ACTIVITIES ? Finished system hardware course. ? Has been a path of the “Road Safety Awareness Rally”. ? Participating in social activities like providing food and shelter to beggars. ? Has been an active member in college cricket teams. ? Participated in innovautt exhibition held at “Anna University, Trichy”. PERSONAL INFORMATION Passport No : J9105388 Nationality : Indian Languages Known : English, Tamil, Malayalam and Hindi Visa : Long Term Visit Visa Date of Birth : 17/07/1989 I hereby acknowledge that I will deliver the best of efforts and produce results when given an opportunity to work with your company. Date: Place: (A.MOHAMED RAFIQ)