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ºÝºÝߣShare a Scribd company logo
To whomsoever it may concern,
Please find my attached detailed resume for your review.
I believe I have the necessary skills and capabilities. I am client-oriented, organized,
resourceful, personable and a quick learner.
Your company requires someone who excels at any given field. I would like to pursue my
career in your esteemed organization. I am also very eager to become a part of a successful
team like yours. Joining your organization would give me a chance to utilize and develop
useful skills that will help in pursuing my long-term goals.
I look forward to the privilege of an interview. You may contact me on +97150 439 6063.
Thanks & Regards,
Zoya Zakir.
Curriculum Vitae
Zoya Zakir
PH: (+971)-504396063
Bur Dubai, Dubai, UAE.
Email ID: zoyazakir49@gmail.com
Career Objective
Believe in taking responsibilities as means of developing a successful career. Aiming to
pursue a challenging, high caliber career in a reputed organization where my abilities are
utilized to the maximum extent and have ample scope for enhancing my skills.
Employment History
Company Name : Swiggy Food Delivery App.
Location : Bangalore, India
Duration: November 2014 to December 2015.
Position : Operation Analyst
Job Responsibility:
ï‚· Maintaining customer database and track of orders.
ï‚· Issuing refunds of customers and Bank transactions.
ï‚· Advising decision makers on appropriate course of action.
ï‚· Arranging meets with the stake holders of the food company to identify company
needs.
ï‚· Creating and verifying client performance files.
ï‚· Coordinating with clients to ensure prompt resolution of issues.
ï‚· Setting up quality standards for various operational areas aimed at high quality
customer services in compliance to SLA and procedures.
ï‚· Responsible to train new joiners in the team.
Total Work Experience: 1 Year and 1Month.
Academic Summary
SL Education Institute (Duration of Course)
1 B.com CV Raman College affiliated to University of
Chhattisgarh (July 2012 - June2015)
2 12th (PUC) Govt PU College, Montepadavu affiliated to
Mangalore University( 2009-2010)
3 10th (SSLC) Sarojini Madhusudan Kushe School (2008)
Key Skills and Competencies Achieved.
ï‚· Best in Internet and E-commerce Management.
ï‚· Thorough knowledge of Accounting.
ï‚· Excellent interpersonal and applicant assessment skills.
ï‚· Ability to develop, propose and implement strategies and plans.
ï‚· Ability to deal with people diplomatically.
ï‚· Excellent customer relationship management.
ï‚· Excellent management and counseling skills.
ï‚· Strong presentation and negotiation skills.
ï‚· Strong analytical, problem solving and organizational ability.
ï‚· Contacting and communicating with high end decision makers.
ï‚· Strong decision making and problem solving skills.
Proficiency in Computers
ï‚· Programming languages known C, C++, Java, and Visual Basic.
ï‚· Excellent in Ms Office.
ï‚· Good proficiency in using online tools and Applications.
ï‚· Operating system specialist.
Personal Traits
ï‚· Proficient in written and oral communication.
ï‚· Perfection is my attitude, bearing in mind of organizations preferences.
ï‚· Efficient in handling variety of tasks simultaneously.
ï‚· Efficient leadership and administration skills.
 Willingness to learn – flexible and adaptable.
ï‚· Believe in getting work done on time.
Personal Details
Father Name : Zakir Hussain
DOB : 11-2-1992
Marital Status : Unmarried
Nationality : Indian
Languages Known : English / Hindi /Urdu /Kannada
Passport Number : J7972809
Present Address : Bur Dubai, Dubai, UAE.
Permanent Address: Pandeshwar, Mangalore, India.
Visa Status : Visit Visa
Visa Valid Until : 24th May 2016
Declaration:
I hereby declare that the information given above is true to the best of my knowledge and
belief.
Yours Truly
(Zoya Zakir)

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zoya

  • 1. To whomsoever it may concern, Please find my attached detailed resume for your review. I believe I have the necessary skills and capabilities. I am client-oriented, organized, resourceful, personable and a quick learner. Your company requires someone who excels at any given field. I would like to pursue my career in your esteemed organization. I am also very eager to become a part of a successful team like yours. Joining your organization would give me a chance to utilize and develop useful skills that will help in pursuing my long-term goals. I look forward to the privilege of an interview. You may contact me on +97150 439 6063. Thanks & Regards, Zoya Zakir.
  • 2. Curriculum Vitae Zoya Zakir PH: (+971)-504396063 Bur Dubai, Dubai, UAE. Email ID: zoyazakir49@gmail.com Career Objective Believe in taking responsibilities as means of developing a successful career. Aiming to pursue a challenging, high caliber career in a reputed organization where my abilities are utilized to the maximum extent and have ample scope for enhancing my skills. Employment History Company Name : Swiggy Food Delivery App. Location : Bangalore, India Duration: November 2014 to December 2015. Position : Operation Analyst Job Responsibility: ï‚· Maintaining customer database and track of orders. ï‚· Issuing refunds of customers and Bank transactions. ï‚· Advising decision makers on appropriate course of action. ï‚· Arranging meets with the stake holders of the food company to identify company needs. ï‚· Creating and verifying client performance files. ï‚· Coordinating with clients to ensure prompt resolution of issues. ï‚· Setting up quality standards for various operational areas aimed at high quality customer services in compliance to SLA and procedures. ï‚· Responsible to train new joiners in the team. Total Work Experience: 1 Year and 1Month.
  • 3. Academic Summary SL Education Institute (Duration of Course) 1 B.com CV Raman College affiliated to University of Chhattisgarh (July 2012 - June2015) 2 12th (PUC) Govt PU College, Montepadavu affiliated to Mangalore University( 2009-2010) 3 10th (SSLC) Sarojini Madhusudan Kushe School (2008) Key Skills and Competencies Achieved. ï‚· Best in Internet and E-commerce Management. ï‚· Thorough knowledge of Accounting. ï‚· Excellent interpersonal and applicant assessment skills. ï‚· Ability to develop, propose and implement strategies and plans. ï‚· Ability to deal with people diplomatically. ï‚· Excellent customer relationship management. ï‚· Excellent management and counseling skills. ï‚· Strong presentation and negotiation skills. ï‚· Strong analytical, problem solving and organizational ability. ï‚· Contacting and communicating with high end decision makers. ï‚· Strong decision making and problem solving skills. Proficiency in Computers ï‚· Programming languages known C, C++, Java, and Visual Basic. ï‚· Excellent in Ms Office. ï‚· Good proficiency in using online tools and Applications. ï‚· Operating system specialist.
  • 4. Personal Traits ï‚· Proficient in written and oral communication. ï‚· Perfection is my attitude, bearing in mind of organizations preferences. ï‚· Efficient in handling variety of tasks simultaneously. ï‚· Efficient leadership and administration skills. ï‚· Willingness to learn – flexible and adaptable. ï‚· Believe in getting work done on time. Personal Details Father Name : Zakir Hussain DOB : 11-2-1992 Marital Status : Unmarried Nationality : Indian Languages Known : English / Hindi /Urdu /Kannada Passport Number : J7972809 Present Address : Bur Dubai, Dubai, UAE. Permanent Address: Pandeshwar, Mangalore, India. Visa Status : Visit Visa Visa Valid Until : 24th May 2016 Declaration: I hereby declare that the information given above is true to the best of my knowledge and belief. Yours Truly (Zoya Zakir)