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Mylyn Palma - PDF
- 1. CURRICULUM VITAE Name Mylyn Palma Address Doha, Qatar Mobile number +974 3321 8552 Birth date and residence 27 June 1978 in Manila, Philippines Nationality Filipino Marital Status Single Email mylyn_palma@yahoo.com mylyn.palma@sheraton.com WORK EXPERIENCE Sheraton Doha Resort & Convention Hotel Revenue Management Executive January 2013 Present Due to the absence of a Director of Revenue from September 1, 2015, I am acting Revenue Manager and responsible for the following revenue tasks: daily & weekly revenue reports, forecasting, 2016 budget preparations, facilitating actively in weekly revenue meetings, set rate strategies, updating & managing 3rd party websites and actively worked with ROS (Revenue Optimization System). In this role I am assisting the Director of Revenue in preparing the longer term forecast and achieving the hotel forecast accuracy goals. Provide direction to the hotels revenue generating team and ensure execution of effective strategies and actions for total revenue management, pricing, yield management, forecasting and channel delivery to achieve agreed RevPar, RGI, system delivery, Brilliant Basics and profitability objectives. Conduct revenue management audits in line with Starwood standards and focus on continuous improvement. Assisting on pricing rate structure of different seasons, assisting in preparation of 30 60-90 day fully updated forecast in Revenue Plan. Participating in propertys weekly Revmax and contribute to the operations meeting. Act as representative of the Director of Revenue Management when is he unavailable. Controlling valhalla with regards with rate plans & other actions needed, creating new rate plans, new seasons, delimiting WIPs rate plans. Accountable in Online Travel Agency (OTA) changes & enhancements. Accountable for the set up of Direct Connect ( Booking.com & Expedia.)Do the ROS Daily/Weekly/Monthly/Quarterly Checklist. Ensuring that rate availability in the Property Management System (PMS) , property website and OTAs shopping web. Dealing with the Digital Field Marketing (DFM) regarding property packages (SOP), ensures that all are visible and selling on the property LPS .Providing the business on the books, pick up/loss report on daily basis. Receiving contracts from GRST to update in Lanyon. Sheraton Doha Resort & Convention Hotel Groups Coordinator May 2011 December 2012 Ensuring that all groups inquiries are entered into and reviewed on Group Optimizer in order to review suitability of the business. Traces to be set every enquiry after maximum of 24 hours and ensure trace report is completed on a daily basis. Compile contract for all groups and events associated business for authorized hotel signatory. Ensure that a copy of the proposal, contract and TLGo analysis are attached
- 2. to the business block for future reference. Actively sell the benefits of Stargroups to all clients in order to meet specific on line revenues. Attends daily events briefing providing accurate updates on details of bookings and enquiries. Attend weekly revenue strategy meeting chaired by the Director of Revenue. Ensuring that tentative blocks information is updated to the Director of Sales to present at the revenue strategy meeting. Ensure regular updates in Opera on specific bookings with 30/60/90 timeframe are provided provided in order to assist Director of Revenue & Events /Assistant Manager in accurate forecasting Must demonstrate an awareness of the importance of body language in communication and interaction with others. Take part in special projects as directed by the Director of Revenue Management/Director of Sales. Sheraton Hotel Sanaa, Yemen Reservation Supervisor June 2008 May 2010 Managing, coaching and training our in house reservations team, individual and group reservations. Maintain all hotel systems to optimize room revenue, responsible for all rate loading. Due to the absence of a Reservation Manager for I was acting Revenue Manager and responsible for the following revenue tasks: daily & weekly revenue reports, forecasting, budget preparations, participated actively in weekly revenue meetings, set rate strategies, updating & managing 3rd party websites. Handling all individual reservations by fax, telephone and email. Sheraton Hotel Sanaa, Yemen Human Resources Admin July 2006 June 2008 ThinkBig Systems Incorporated, Manila Philippines Admin Assistant October 2004 - April 2005 Armor Milling Corporation, Batangas, Philippines Billing Clerk September 2002 September 2003 EDUCATION Batangas State University, Philippines Bachelor of Arts Major in Entrepreneurship SYSTEM SKILLS & TRAINING Opera System (PMS ROS ( Revenue Optimization System) Valhalla Portal
- 3. EZ-Yield Expedia Extranet Booking.com extranet Laterooms extranet SGR (Star guest response). MS office (word, excel, power point, publisher and some hardware skills). Internet and networking MS Outlook Adaco System Smart Contracting Revenue plan tools Forecasting Tool Train the Trainer PROFESSIONAL DEVELOPMENT Appreciation letter from SVP, Regional Director of Middle East, Mr. Guido E. De Wilde for the task force support during the opening of Le Meridien and The Westin Bahrain City Centre. Assisting the Hotel Management on the Budget Plan, Updated the Rooms Configuration and Rooms Pricing during the re-opening of Sheraton Doha Resort & Convention Hotel. Attended the Budget Meeting Review of the Property October 2013. ROS Conversion Rollout Certificate of Achievement for completion of Rational Dynamic Pricing (RDP) course Cornell University (e-Cornell Courses) (Hotel Revenue Management) PCI compliance courses Service culture Trainings Super Star Training train the trainers Cornell University (e-Cornell Courses)(Hotel Revenue Management) Introduction To Hotel Revenue Management Forecasting & Availability Controls in Hotel Revenue Management Over Booking Practices in Hotel Revenue Management Pricing Strategy & Distribution Channels in Hotel Revenue Management Non Traditional Applications of Hotel Revenue Reservation Cross Check Web Based Training online training TASKFORCE JOB June 23 July 5, 2014, Transition of Kempenski Hotel to Le Meridien and the Westin Bahrain the City Centre.
- 4. July 7 September 1, 2014, Le Meridien Al Aqqah Fujairah, United Arab Emirates LANGUAGES English: fluently Arabic: basic need for work environment REFERENCES Mr. Reda Fahmy Area Director of Revenue Management Sheraton Cairo Hotel Cairo , Egypt Email : Reda.Fahmy@sheraton.com Mr. Jeroen Vaassen Director, Revenue Management Starwood Asia Pacific Divisional Office, Singapore Email: Jeroen.Vaassen@starwoodhotels.com Other references will be given upon request.