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RESUME-HUMAYOON -
- 1. HUMAYOON R. HUSSAIN Amari Doha Al Diwan Street - Musheireb State of Qatar + 974 74 40 33 03 / humayonhussain@gmail.com humianzal / https://qa.linkedin.com/pub/humayoon-hussain/45/3bb/736 A sincere and result oriented professional, with experience of 12 years in the industry. A resourceful Hotel Room Sales Manager with experience in developing and implementing total sales and marketing effort for hotels, including securing new accounts, maintaining existing accounts, and assist in executing sales and marketing strategies to maximize the profitability of the hotel while maintaining customer satisfaction. Core Competencies Directing solicitation Preparing presentations Managing special events Business Forecast on the handling accounts Preparing reports Conducting site inspections Attending trade shows and meetings Accomplishments in Sales Exceed 30% on sales goals in 2014 Increased base business of the hotel by 33% in 2015 15% of the prospect accounts turned to key accounts I am submitting herewith my resume for your kind perusal for the position of a Sales Manager in your esteemed organization. Look forward to receiving your reply and you may please contact me directly if any query pertaining to my application. Yours sincerely, Humayoon R. Hussain
- 2. HUMAYOON R. HUSSAIN KEY SKILLS Excellent local market knowledge Profound ability to identify and resolve problems in a timely manner; develop alternative solutions Immense ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance Exceptional knowledge of DELPHI & OPERA system Strong solicitation /prospecting/negotiation skills In-depth ability to participate as an active sales team member to benefit the overall sales department efforts and goals Excellent communication skills (verbal and written) Excellent interpersonal skills and superior guest service skills Profound ability to actively participate in industry related organizations Great ability to manage time effectively and perform multiple tasks simultaneously CURRENT EMPLOYMENT Asst. Manager, Sales & Marketing Amari Doha State of Qatar From February 2016 Managing by ONYX Hospitality Group based in Bangkok, Thailand, a leading Asian Hospitality Group. Opened its first hotel in Middle East featuring 120 Keys with an exciting BREEZE SPA, brand concept. Primary Objective of Position Report to Director of Sales & Marketing EMPLOYMENT HISTORY Executive, Sales & Marketing Amari Doha State of Qatar from September 2013 Managing by ONYX Hospitality Group based in Bangkok, Thailand, a leading Asian Hospitality Group. Opened its first hotel in Middle East featuring 120 Keys with an exciting BREEZE SPA, brand concept. Primary Objective of Position Report to Director of Sales & Marketing Duties & Responsibilities Sell hotel guestrooms, catering services, and banquet facilities through direct client contact to maximize total rooms revenues and profits Responsible for individual travel including knowledge and experience in consortium, business travel, FIT and wholesale markets Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded Develop and maintain relationships with key clients in order to produce group and / or convention business Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines Confirm in writing to the client all requirements via sales contract Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan Attend and represent company at trade shows and city-wide conventions
- 3. Respond quickly to guest requests in a friendly manner Follows up to ensure guest satisfaction Merweb Hotel Doha - Qatar March 2010 to August 2013 Front Desk Manager Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals Developed and implement strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals Analyze business forecasts and schedules accordingly Ensured front desk handles billing and cash in accordance with hotel's standards Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments Developed and implemented strategies and practices which support employee engagement Create and produce reports as required Coordinate schedules, payroll and expenses to meet or fall below budget Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards Ensure that all accounting transaction and cash handling procedures are in compliance Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals Proactively identify potential guest issues Assist housekeeping in day-to-day activities Recruit, hire, train and retain associates for all supervised departments Develop monthly training items to foster development and cross training with other departments Perform associate evaluations, provide coaching and development Monitor guest satisfaction processes, and respond to guest concerns, and inquiries MENA Hotel Riyadh Saudi Arabia October 2010 May 2011 Front Office Supervisor Holiday Inn Resort Al Khobar Saudi Arabia April 2008 June 2010 Night Auditor TECHNICAL SKILLS Opera - Delphi - Prologic - Holidex TRAINING OBTAINED Be My Guest Hospitality training course Intercontinental Hotel Group Room to grow &Up selling World class costumer service ( Darrel Carnegie) Time management Train The Trainer Leadership Management Sports Tourism a comprehensive over view PERSONAL DATA Date of Birth: Nationality: Indian Academic: Degree in Bachelor of Business administration References & Certificates: Available upon request