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Myths about itil

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Andre Sanz
Andre Sanz

The document discusses the top 10 myths about ITIL (Information Technology Infrastructure Library), which is a framework for IT service management. Some of the myths addressed include that ITIL is not a quick fix, not an all-inclusive package, does not address IT governance comprehensively, is not a standard but a set of best practices, and requires extensive change management to implement properly rather than being a simple checklist. The document aims to clarify misconceptions about ITIL and what it can realistically accomplish.

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Top 10 Myths about ITIL Andr辿 Sanz | blog.andresanz.com
Top 10 Myths about ITIL Definition ITIL ("Information Technology Infrastructure Library") is a framework for IT Service Management and provides a set of specialized organizational capabilities for providing value to customers in the form of IT services. blog.andresanz.com
Top 10 Myths about ITIL ITIL Fixes Everything CIOs and IT Management are always looking for a quick fix for controlling and managing IT activities, projects and programs. In reality ITIL processes are a significant change to employees work and transition projects will run for months or years. If projects are not setup properly the chaos will be even worse in the beginning. blog.andresanz.com
Top 10 Myths about ITIL ITIL is the IT industry Standard IT service providers claiming ITIL compliance give the false impression that ITIL is somewhat of an IT standard. Reality is that ITIL is a set of good practices. As ITIL is no standard there is no ITIL compliance. ITIL compliance is no more than a marketing slogan. ISO/IEC 20000is the international standard for IT service management. ISO/IEC 20000 provides guidance on the implementation and application of service management systems. blog.andresanz.com
Top 10 Myths about ITIL ITIL is an "all inclusive" package The ITIL lifecycle implies that the entire process framework has to be implemented to gain any business benefits. Reality is that many enterprises and organizations benefit from implementing only some ITIL processes such as incident management and change management. blog.andresanz.com
Top 10 Myths about ITIL ITIL is a governance framework Getting IT activities, projects and programs under control with the help of ITIL is an essential step in facilitating the implementation of IT governance. Reality is that ITIL does not address IT governance in a comprehensive way. blog.andresanz.com
Top 10 Myths about ITIL ITIL can be implemented out of the box ITIL consists of a series of books that describe good practices in the IT domain. Reality is the ITIL describes WHAT to do, not HOW to do it. ITIL is not a hand book for organizations to improve IT services and daily operations. blog.andresanz.com
Top 10 Myths about ITIL ITIL is a quick fix ITIL provides a set of good practices that can be applied in a few weeks time. Reality is that ITIL is not a list of simple tips and tricks. ITIL implementations require an extensive change management project to adjust peoples mind sets. blog.andresanz.com
Top 10 Myths about ITIL ITIL will fix ALL IT issues ITIL will rectify all issues occurring in IT operations and software development. Reality is that ITIL is focusing on IT operations and does not bridge the gap to software engineering, e.g. the book about Service Design does not address the area of requirements engineering. blog.andresanz.com
Top 10 Myths about ITIL ITIL is a cost-cutting initiative ITIL will make IT operation cheaper. Reality is that ITIL will align IT services and business. Hidden cost may be identified, over engineered IT services may be identified but cost may not necessarily go down blog.andresanz.com
Top 10 Myths about ITIL ITIL projects cost a fortune A full blown implementation project of ITIL processes requires a huge amount of man power and resources. Its a fact that a full blown implementation is expensive but why not start small. Setting up incident management and change management will provide higher customer satisfaction in a few weeks time. blog.andresanz.com
Top 10 Myths about ITIL I can do ITIL without a CMDB ITIL can be implemented with no more than an inventory list. Reality is that a Configuration Management Database (CMDB) is the foundation of all ITIL processes. ITIL projects without setting up a proper CMDB are doomed to fail in the long term. blog.andresanz.com

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Myths about itil

  • 1. Top 10 Myths about ITIL Andr辿 Sanz | blog.andresanz.com
  • 2. Top 10 Myths about ITIL Definition ITIL ("Information Technology Infrastructure Library") is a framework for IT Service Management and provides a set of specialized organizational capabilities for providing value to customers in the form of IT services. blog.andresanz.com
  • 3. Top 10 Myths about ITIL ITIL Fixes Everything CIOs and IT Management are always looking for a quick fix for controlling and managing IT activities, projects and programs. In reality ITIL processes are a significant change to employees work and transition projects will run for months or years. If projects are not setup properly the chaos will be even worse in the beginning. blog.andresanz.com
  • 4. Top 10 Myths about ITIL ITIL is the IT industry Standard IT service providers claiming ITIL compliance give the false impression that ITIL is somewhat of an IT standard. Reality is that ITIL is a set of good practices. As ITIL is no standard there is no ITIL compliance. ITIL compliance is no more than a marketing slogan. ISO/IEC 20000is the international standard for IT service management. ISO/IEC 20000 provides guidance on the implementation and application of service management systems. blog.andresanz.com
  • 5. Top 10 Myths about ITIL ITIL is an "all inclusive" package The ITIL lifecycle implies that the entire process framework has to be implemented to gain any business benefits. Reality is that many enterprises and organizations benefit from implementing only some ITIL processes such as incident management and change management. blog.andresanz.com
  • 6. Top 10 Myths about ITIL ITIL is a governance framework Getting IT activities, projects and programs under control with the help of ITIL is an essential step in facilitating the implementation of IT governance. Reality is that ITIL does not address IT governance in a comprehensive way. blog.andresanz.com
  • 7. Top 10 Myths about ITIL ITIL can be implemented out of the box ITIL consists of a series of books that describe good practices in the IT domain. Reality is the ITIL describes WHAT to do, not HOW to do it. ITIL is not a hand book for organizations to improve IT services and daily operations. blog.andresanz.com
  • 8. Top 10 Myths about ITIL ITIL is a quick fix ITIL provides a set of good practices that can be applied in a few weeks time. Reality is that ITIL is not a list of simple tips and tricks. ITIL implementations require an extensive change management project to adjust peoples mind sets. blog.andresanz.com
  • 9. Top 10 Myths about ITIL ITIL will fix ALL IT issues ITIL will rectify all issues occurring in IT operations and software development. Reality is that ITIL is focusing on IT operations and does not bridge the gap to software engineering, e.g. the book about Service Design does not address the area of requirements engineering. blog.andresanz.com
  • 10. Top 10 Myths about ITIL ITIL is a cost-cutting initiative ITIL will make IT operation cheaper. Reality is that ITIL will align IT services and business. Hidden cost may be identified, over engineered IT services may be identified but cost may not necessarily go down blog.andresanz.com
  • 11. Top 10 Myths about ITIL ITIL projects cost a fortune A full blown implementation project of ITIL processes requires a huge amount of man power and resources. Its a fact that a full blown implementation is expensive but why not start small. Setting up incident management and change management will provide higher customer satisfaction in a few weeks time. blog.andresanz.com
  • 12. Top 10 Myths about ITIL I can do ITIL without a CMDB ITIL can be implemented with no more than an inventory list. Reality is that a Configuration Management Database (CMDB) is the foundation of all ITIL processes. ITIL projects without setting up a proper CMDB are doomed to fail in the long term. blog.andresanz.com