Naperville Customer Service Assistant
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The City of Naperville is seeking a full-time Customer Service Assistant for the Transportation, Engineering, and Development department. The position involves customer service, administrative, and clerical duties related to building permits, including intake, processing, and inspection scheduling. Duties include direct contact with residents and contractors, permit handling and processing, and use of a new permit software system. Candidates should have experience in customer service and permitting or construction. The position requires excellent communication skills and the ability to perform well under pressure.
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Introduction to BRICS
BRICS, an acronym for Brazil, Russia, India, China, and South Africa, represents a coalition of emerging economies that have grown into a powerful voice in global economic and geopolitical affairs. Initially coined as BRIC by economist Jim ONeill in 2001, this alliance gained institutional shape over the years and has evolved into a critical pillar of the multipolar world order. With the addition of South Africa in 2010 and subsequent expansions, BRICS now encompasses a significant portion of the worlds population, GDP, and trade capacity.
Historical Evolution and Foundation
The journey of BRICS began with informal ministerial meetings in 2006 and formalized in 2009 with the first summit. Since then, the alliance has held annual summits, collaborated on developmental banking, and continuously advocated for the reform of global financial governance institutions such as the IMF and World Bank.
South Africas inclusion was strategic, making BRICS more representative of the Global South. The establishment of the New Development Bank (NDB) in 2014 and the Contingent Reserve Arrangement (CRA) cemented BRICS' resolve to support sustainable development and provide alternatives to Western-dominated financial structures.
Current Membership and Expanding Influence
Initially comprising five countries, BRICS is expanding. As of the 16th Summit in Kazan, 2024, six more countriesEgypt, Ethiopia, Iran, UAE, Saudi Arabia, and Argentinahave either joined or shown interest, increasing the blocs relevance. This wider representation not only broadens market access but also strengthens BRICS as a strategic counterbalance to Western alliances like the G7 or NATO.
With the inclusion of new members, BRICS covers:
42% of global population
30% of global land area
23% of global GDP
44% of crude oil production
Objectives and Institutional Mechanisms
BRICS primarily aims to:
Reform global governance institutions for greater equity
Promote South-South cooperation
Encourage sustainable development
Reduce dependence on the U.S. dollar and Western-controlled systems
Key institutional mechanisms include:
Annual BRICS Summits
New Development Bank (NDB)
Contingent Reserve Arrangement (CRA)
BRICS Business Council
Think Tank Network for Finance
These structures foster deeper economic integration, financial autonomy, and policy collaboration across member states.
Key Themes from the 16th BRICS Summit (Kazan, Russia 2024)
The latest summit emphasized:
Expansion and inclusion of new members
Promotion of multilateralism and peaceful conflict resolution (Ukraine, West Asia)
Financial integration through non-dollar trade systems
Launch of the BRICS Grain Exchange
Wildlife conservation (Big Cats initiative)
India-China diplomatic reset on border issues
Strategic Benefits for Individual Members
Each member contributes uniquely:
Brazil: Agricultural powerhouse and energy exporter
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Naperville Customer Service Assistant
- 1. Naperville EXTERNAL (2/15/22) E M P L O Y M E N T O P P O R T U N I T Y Job Title: CUSTOMER SERVICE ASSISTANT - Building Permits Closing Date: When filled Starting Wage: $19.50 - $24.64 per hour, commensurate with permitting/development experience. Job Type: Full-Time Location: Naperville Municipal Center, 400 S. Eagle Department: Transportation, Engineering and Development Job Description: CUSTOMER SERVICE ASSISTANT - Building Permits Transportation, Engineering and Development The City of Naperville currently seeks a full-time Customer Service Assistant for the Transportation, Engineering, and Development Business Group (T.E.D.). If you thrive in a busy, highly team-oriented environment, enjoy serving customers, and possess previous exposure to the building or construction industries, wed love to consider you for this career opportunity. The Customer Service Assistant is responsible for a variety of customer service, administrative, technical and clerical activities related to City development, planning & engineering services. Responsibilities: Specifically, this position will work in a high-performing, inter-dependent, six-person team that is together responsible for building permit intake, processing and release (on the front end), and the scheduling of building, electrical & plumbing inspections (on the back end). Reporting to the Permit Specialist, you will: - Have direct contact with individual residents in person or via phone - Provide answers, complete requests, and solve problems for residents or contractors - Learn to properly handle & process various types of building permits, site development permits, right-of-way permits, etc. - Be among the first to learn and use our new Energov e-permitting software system. The Customer Service Assistant also provides responses to (and documentation for) inquires about the functions of the TED department. The Assistant maintains records, generates reports, processes payments, and performs research for the various teams within the TED Business Group. Ours is a very busy, high-performance environment. There is very little down-time. The Building Permits team processes over 5000 applications each year. The hiring range for Customer Service Assistant is $19.50 - $24.64 per hour, commensurate with permitting/development experience. The full wage range extends to $29.76/hr. Qualifications:
- 2. Naperville EXTERNAL (2/15/22) E M P L O Y M E N T O P P O R T U N I T Y The abilities to provide outstanding personal customer service (in-person & via- email & phone) to City residents & their contractors, to builders, and to other City departments, and to handle a high volume of phone calls and emails is a must. To experience success in this position, one must positively respond to training & instruction from a supervisor, along with guidance from Customer Service Assistant co-workers. A 6-month introductory period is standard. At a minimum, you must possess a high school diploma or equivalent, plus two or more years of work experience in permitting/construction/building, or in local government. Applicants should possess previous experience attending to a high volume of customer interactions (face-to-face, phone and email). Better candidates will possess general knowledge of building construction and/or related building permits. ICC Permit Technician certification (or similar) is preferred, but not required. At interview, successful candidates should be able to demonstrate excellent communication, time management and strong computer skills, plus the proven ability to maintain composure while interacting with customers in a fast-paced, multi-tasking environment. Additional Information: The City of Naperville is a dynamic community of 149,000 residents, conveniently located 28 miles west of Chicago. Various publications have named Naperville as one of the best cities in the United States in which to live. The City has gained national recognition for its family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area. Its also a great place to work! Our municipal government employs 950 dedicated individuals in a wide range of job categories. In return for your Great Service All the Time!, we will provide you with training, a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package. APPLY ON-LINE AT: http://www.naperville.il.us/careers/ THE CITY OF NAPERVILLE IS AN E. O. E. The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.