Naveen Kumar MD
- 1. Naveen Kumar MD Mobile: 9972965424 / 7411314682 Email: naveenkumarmd88@gmail.com Objective: An opportunity in a dynamic company that challenges and allows me to pursue a career, where I can contribute my management skills and competencies for organizational development and learn from organization for professional and personal development. Experience: 6 year and 2 months in Insurance Process (CHUBB INSURANCE) Job Profile: Team lead CCI Conduct Daily huddles providing process updates and activities to be prioritized Weekly/Monthly performance reviews with the team, Coaching and Feedback and provide support required to the team Monitor daily work allocation, Quality Audits, tracking team productivity on a daily basis to ensure weekly and monthly SLAs are met consistently Ensuring process updates are captured on a regular basis in the process updates tracker and incorporated in the SOP with client final sign off Training New Joiners, Process certification and conduct monthly process knowledge test Handle Weekly/Monthly call with stakeholders with regards to Team performance, Monthly target and adhering to the governance models applicable at a process level Ensures accurate reports are generated within the defined timeline and shared with the client on a weekly and monthly basis Implements corrective actions based on review, Monitors and controls Ensures back-up planning for all the process activities, Review of FMEAs on a given frequency Initiating cross trainings within the team by creating backups to overcome dependencies. Monthly Reports to client on Business metrics and handling QBR meetings T100 certification trainer for the process Managing CCAT & IA audits Configuration controller for Chubb Conducting one-on-one sessions for team members on monthly basis and assigning K.R.As to team members for appraisal. Identifying training needs for team members and ensure assigning and planning soft skill and domain trainings for the specific process.
- 2. Timely rewards and appreciation to good performers, Conducting appraisal/ career path for the agents. Job Profile: Quality Lead for Chubb Selecting audit sample for both offshore and onshore on a weekly basis and circulate to all the team based on define sampling methodology. Preparing monthly quality dashboard. Leading quality calls with onshore and offshore. Ensuring the PCA and SOP audit completed on quarterly basis as per SQP. Review of issue log along with offshore team leads and onshore team leads. Based on the feedback from onshore RCA for team members and action plan suggested for both offshore and onshore. Preparation of Table F, Risk Report and SLA compliance report on a monthly basis and shared to Quality Manager. Preparing FMEA for all new activities in CCI. Projects Team member for Project Improving CCI Combined Accuracy Scores from 85% to 95%. ELTO Project- Auditing onshore adherence on ERN procedure GB project, Finance validation is complete, yet to work on Storyboard Improving the quality of terrorism bound log YB Project Team Member for BB Project Reduction in Average Handling time for Renewal Process CMS pre renewal web application automation to reduce the AHT and accuracy New Transition CCM (Chubb Custom Market) Effective team player in transitioning policy documentation and booking the premium for Custom business in UK & I market. IESP Verifying all the insured to see whether the entity involved in illegal activity and necessary action as per the define process. LIRMA Booking Inland Marine business. CMS Pre-renewal activity for all the international business. Inbound HCT Key contributor in sustaining 100% accuracy and TAT improvement from 3 days to 1 day. Achievements Inspiring Team leader award for the 2015-16 financial year I-star award for extraordinary performance. Extra miller award 8 times for the best performance Individual Spot Award 15times for best performance.
- 3. Appreciation from the client for key performance management. Certifications T-100 Insurance domain certification. Train the trainer certification. Yellow Belt certified and Green Belt Certified Intro320 ( T-200) US property and Casualty Insurance. Academics Bachelor of Science in Electronics, National College (Basavanagudi), Bangalore University, 2010 Declaration: I hereby declare that the above details furnished are true to my Knowledge and I have the relevant records for the same. Date : Place : _________________ (Naveen Kumar MD)