This document contains a profile and resume for Faizal Ibrahim Moosa. It outlines his objective of seeking a challenging customer service role, along with his education qualifications which include an SSLC, HSC in Commerce, and a diploma in computer hardware engineering. It also lists his computer skills and office skills. Further sections provide details on his languages, personal attributes, driving license, personal details, and work experience in customer service roles for various telecom companies and firms over the past years.