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New Resume - Azmira A Rahim - 2016 - A
- 1. www.linkedin.com/azmira www.facebook.com/ azmira vygoryan@yahoo.com AZMIRA A.RAHIM SENIOR WARRANTY SPECIALIST Address P5-07-08, Apartment Indahria Persiaran Jubli Perak Seksyen 22, Shah Alam. Selangor Darul Ehsan. Phone +60 12280 9897 E-mail vygoryan@yahoo.com EXPERIENCE WARRANTY EXECUTIVE | (2014 present) SCANIA MALAYSIA Responsible for the correct handling of all Scania Warranty through the established system and for the inspection of materials, reporting and logistics of requested parts return. Ensure that Scania warranty policy is being correctly applied & reject inappropriate claims with good reason for decision. Responsible for training the department and network on all aspects of the warranty process. Conducting regular audits of the process from the network. Implementation warranty process for Scania Myanmar. Setup and handling management & reporting process. Implementation of monthly reporting showing the following for (MY & MM). Support Dealer Network (Including Export Market) with training on process improvements to reduce rejection rates. SUPERVISOR | (2012 2013) KAWASAKI MALAYSIA Periodic visit and service to dealer's service shop (technical support). Technical assistance on repair procedure etc. Technical support and advice to dealers & customers. Communication with dealers & customers on any technical matters. Diagnose and countermeasure all problems occur. Getting feedback from customer. Attend warranty complaint from dealers & customer. Supervise / Handling Warranty Parts. Collection/Warranty Defective Parts. Handling a Manual for Warranty SOP of KMSB and Dealers. STRENGTHS VERSATILE & DYNAMIC + TEAM PLAYER CREATIVITY & RESOURCEFUL INDEPENDENT& MULTI TASK ORGANISED,DETAIL ORIENTATED ABOUT ME Im early 40s, born in August 14, 1976. Married with 3 kids and live in Shah Alam. I was described by my superiors & colleagues as consistent, focused & dedicated to the duties as Senior Warranty Specialist. Shown ability to take on new challenges in setting process flows for the betterment of developing the market responsible to be more accountable for their processing. Begin each day refreshed & eager to face new challenges head on. CARRER OBJECTIVE Seeking for a new position where I can utilize my skills and experience to improve operations, enhance growth and allow me scope for upward movement as a multi task oriented. Begin each day refreshed & eager to face new challenges head on. SKILLS MICROSOFT + SCANIA MULTI INTERNETSAVVY SAP & 7QC TOOLS ISO 9001
- 2. www.linkedin.com/azmira www.facebook.com/ azmira vygoryan@yahoo.com SPECIAL TRAINING/ COURSE INVOLVE FMM INSTITUTE | (2010) CENTRE FOR PROFESSIONAL DEVELOPMENT EMOTIONAL INTELLIGENCE AT WORK Certificate Of Attendance FMM INSTITUTE | (2010) CENTRE FOR PROFESSIONAL DEVELOPMENT MANAGING CONVENTIONAL RECORD AND FILE EFFECTIVELY Certificate Of Attendance FMM INSTITUTE | (2010) CENTRE FOR PROFESSIONAL DEVELOPMENT EFFCTIVE TECHNICAL WRITING SKILLS Certificate Of Attendance PWN | (2010) (PEMIMPIN WAWASAN NEGARA) CONSULTANTS. 7 QC TOOLS (QC01) Certificate Of Attendance EXPERIENCE JUNIOR STAFF | (2001 2012) HONDA MALAYSIA Compiling Hardcopy Of Quality Information Correspondent. Handling and generate Monthly Report Of Technical Information Unit. Monthly Department presentation report to CEO and GM. Service Letter. Preparing / Gatherings Info & Data Issuing Service Letter. Sending Service Letter to Dealers. Product Update. Handling the Preparing / Gathering info & Data. Discussion & Meeting Honda Technical Information. Preparing & Gathering info/data form QIS (Quality Information Sheet) Issuing and approval of HTI. Handling Dealer Total Support System (DTS Online). Uploaded pdf of HTI to DTS Online System. Conduct and handling Dealers Training & Handling Manual for DTS Online system. Handling a Manual for Dealers Pre-Delivery Inspection & Transportation Delivery Inspection. Assist Technical & Warranty Group / Documentation, Report and Related Issue. Handling Clerical / Administration for Training & Technical Dept. Coordinate receiving and outgoing of Warranty Defective Parts from dealers to Parts Warehouse. Sorting and storing defective parts at Parts Warehouse. Liaising with MQI Section to provide defective parts for investigation purpose. Prepare and handling parts shortage list. Prepare parts reject list. Handling and Conduct analysis on defective parts received. Handling and Control Immobilizer Password For All Model and Dealers. EDUCATION F.I.T COLLEGE | (1995 - 1996) FEDERAL INSTITUTE OF TECHNOLOGY ELECTRONIC ENGINEERING Professional Certificate / Pass/Non-gradable SEK.MEN TMN SELAYANG | (1993) SIJIL PELAJARAN MALAYSIA (SPM) Certificate / SAP / Grade B AOTS | (2010) ASSOCIATION FOR OVERSEAS TECHNICAL SCHOLARSHIP JAPANESE LANGUAGE COURSE, BASIC 1 Certificate Of Attendance DEVELOPMENT GOALS Improve my ability to see the bigger picture & take a longer range broader business perspective. Learn to step back from the day to day tactical details & focus on the Why not just the What or How. Learn to pay attention to Command a room & communicate in an authentic way that inspires others. Improve relationship with my peers. Be a better partner, understand their goals & needs, learn to work together to help achieve each others goals. Get a handle on where Im wasting time & shift focus to more value added activities. Learn ways to work more efficiently & prioritize duties. SUPPLEMENTARY INFO WILLING TO TRAVEL / RELOCATED WILL CONSIDER POSSESS OWN TRANSPORT YES (BIKE & CAR) EXPECTED MONTHLY SALARY RM 5,000.00 (NEGOTIATE) AVAILABILITY 1 MONTH NOTICE
- 3. www.linkedin.com/azmira www.facebook.com/ azmira vygoryan@yahoo.com