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- 1. CURRICULUM VITAE OF A WAHID KHAN NIZAMI AN AUTOMOBILE SERVICE ENGINEER Email: awkhannizami@yahoo.com awkhannizami1477@gmail.com Mobile # 00 968 93241977 @ OMAN Post Applied For:
- 2. EXPERIENCES: Having 16.years of experience in the Automobile Sector of Service Department with Valid GCCI driving License No. 76044731 * Result-oriented professional with 14 years of experience in Vehicle Maintenance and Customer Service Operations and Training. * Proficiency in handling vehicle over hauling & reconditioning, vehicle body building and Stores management * Adept in providing service operations; understanding clients requirements and providing * Leading teams to ensure the accomplishment of service deliveries. Possess excellent communication & organizational ability. Team leadership to mentor and motivate * Skilled at coordinating with the Process operations and preparing specifications, Standard Testing Procedure, Sampling Plan etc for automobile industry. Proficient in Quality Control & Inspection activities along with implementation of various techniques for improving the process operations along with cost effectiveness. Proven abilities in: * Handling modern car repairs; * Managing workshops; * Audits for Workshop to check the CSI performance, Tools and equipment profitability & operation. OBJECTIVE: Aims at pursuing senior managerial position with a reputed Automobile Organization KNOWLEDGE DOMAIN: Functional : Planning & Management - Planning & controlling the complete service function with accountability on profit & loss. - Defining the service standards and ensuring compliance to the norms. - Managing the escalated cases and addressing the concerns registered at a higher level. - Having knowledge of MIS/ reports for facilitating decision making process. Service Support - Coordinating with the customer for providing proactive maintenance solutions. - Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and express maintenance (E M) of service. - Identifying areas of improvement and recommending process modifications to enhance operational efficiencies. - Analyzing the nature of faults and take follow up actions to provide quality feedback of the product from the field. Customer Relationship Management - Relationship building with clients for enhanced terms ensuring continued & repeat business. - Providing instant service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels. - Managing issues pertaining to customer complaints and addressing dealer grievances. Technical: Maintenance
- 3. - Developing preventive & predictive maintenance plans for minimizing breakdown situations. - Supervising vehicle overhauling & reconditioning of parts. - Fault identification & rectification with responsibility of monitoring adherence to quality specifications. Managerial: - Excellence in Analysis & Problem Solving - Persuasive Communicator - Sound Judgment & Decision Making Skills - Team Builder - Strong Influencing Skills - Achievement oriented OCCUPATIONALSCAN: Since Feb.2008 with the Saud BahwanGroup; Currently as Sr. Service Engineer(SectionHead ) * The Saud Bahwan Automotive LLC,Sultanate of OMAN. More than 78% market share (automobile) in the country * Worlds largest TOYOTA & LEXUS workshop in the world. More than 800 vehicles inflow per day in the workshop * A leading distributor of familiar passenger car vehicles. Toyota, Lexus, Ford, Daihatsu, Kia are those Distributor of leading trucks, MAN and HINO * Distributor of Earth moving vehicles, Komatsu etc. More than 38 service branches, all over Oman Largest area of parts warehouse (98% parts availability Job profile: 1. Maintaining Workshop efficiency, controlling expenses, achieving labour sales and Control return jobs 2 . Monitoring post training progress of staff 3 . Maintaining high levels of morale and motivation for increased quality and Productivity 4 . Develop confidence in staff so that they may freely share their problems and Offer solutions/advice 5 . Timely follow-up on collections by customer contact through telephone or Personal visits 6 . Resolve customer doubts and invoicing discrepancies 7 . Study market situation and recommend action plan to senior management for consideration 8 . Recommend equipment and manpower needs 9 . Regularly following up with Body shop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe 10 Raising Insurance Claim For Repair approvals 11 Raising special orders for parts unavailable and following up to keep customer informed 12 Supervise the repair work in progress to ensure the Quality of repair as per Manufacturers standard 13 Following up payments of credit Insurance and ensuring collection within stipulated time 14 Regularly monitoring orders raised and ensuring timely billing 15 Conducting post service follow up to ensure customer satisfaction 16 Motivate the workshop team and maintain high morale for achieving highest level of Service to customers
- 4. PAST EXPERIENCES OF INDIA: NUMMER EINS MOTORS INDIA PVT LTD (MUMBAI) Worked as Service Manager from May. 2007 to 30th Jan. 2008 in Skoda Auto India Pvt. Ltd. Authorized Dealers Job profile: 1. Ensured that all staff are trained to fix vehicles right the first time. 2. Ensured a safe, clean and environmental compliant workshop 3. Maximize efficiency through the monitoring and implementation of operational activities. 4. Deal with customer complaint in a professional and constructive way to enhance customer satisfaction 5. Advised on training need and ensured staff attendance to training courses. 6. Implement and monitor accurate and efficient work in progress processes to ensure vehicles are completed on time after quality servicing. 7. Ensured the maintenance of all company assets 8. Ensured that staff implements measures to ensure quality of customer information on the dealer management system. 9. Ensured those Supervisor are trained, conduct proper diagnosis of vehicles and test drives vehicles in accordance to company policies and procedures. 10. Ensured that vehicles are delivered to customers in accordance with Skoda service processes 11. Ensured that all facilities are clean and comply with Skoda's 5's philosophy. 12. Ensured customers and customer complaint are dealt with in the most professional and efficient way MAA BHAGWATI MOTORS ROURKELA ORISSA Worked as Works Manager from 7th September 2005 to 28th April. 2007 in Mahindra & Mahindra, Renault Authorized Channel one dealer. Over all management of the service organization, ensure quality service at reasonable price return. on investment, profitability and asset maintenance and in-charge of overall quality customer Interface, shop floor discipline and productivity, service marketing and principal/Warranty interaction. BasudebAuto Ltd Ranchi India Worked as Service Advisor during the period from 3rd June 2003 to August 2005 in Tata Motors Ltd., Authorized Dealers ASHOK AUTOMOBILE PVT. LTD. (RANCHI) Worked as Workshop Supervisor during the period from 5th December 1998 to May 2003. In Hindustan Motors Ltd. Authorized Dealers SCHOLASTICS: Passed Intermediate ofscience (+2) (PCM) with 71%. 3 Years Diploma in Automobiles Engineering (1995 T0 1998 Batches) from Hindustan Institute of Technology, Hatia, Ranchi -834003.Affiliated to the institution of Motor Industries Chennai 600004
- 5. Achievements: Awarded Best Service Manager 2007 in Orissa State from zonal customer Care Manager, Mahindra& Mahindra Ltd. Successfully established 1 Automobile dealership i.e. Maa Bhagwati Motors (Rourkels) right from construction of Showroom and Workshop, Recruitment of manpower , purchase of machinery & equipment etc. Training Undergone: 1. Service Manager Training by Mahindra Institute of Learning Excellence, Nasik. 2. Induction of programme in house training Maa Bhagwati Motors (Rourkels) from Mahindra Institute of Learning Excellence 3. Service advisor training by Mahindra Institute of Learning Excellence, Bhubneshwar Mahindra Area Office. 4. Special exposure on Insurance claim procedures through special seminar contacted by ICICI GIC LTD. Computer Knowledge:Microsoft Word, Microsoft Excel, Microsoft Power Point, Etc. Worked on software like Microsoft GPS, AS400, Dealerman & Oracle & SAP. PERSONAL INFORMATION NAME : ABDUL WAHID KHAN NIZAMI FATHERS NAME : LATE MD NIZAMUDDIN KHAN DATE OF BIRTH : 1ST APRIL 1977 STATUS : MARRIED MUSLIM MALE CITIZENSHIP : INDIAN, HOLDING INDIAN PASSPORT. No.L 8357411 ISSUDE AT MUSCAT VALID UNTIL 14TH MAY.2024 LANGUAGES : ENGLISH, ARBIC, HINDI, URDU. INTEREST : Passionate about Profession PERMANENT ADDRESS : A. WAHID KHAND NIZAMI, C/O NABIJAN KHAN NEAR MASJID, MILLAT COLONY, P.O. KANKE, DISTT. RANCHI, JHARKHAND,INDIA