Orderprocessing
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The document provides responses to common questions about processing orders. It explains that orders may be delayed due to high system loads but will be processed within 1-1.5 hours. Sellers should continue marking individual orders as packed from the portal instead of waiting for bulk files to process. They can resume bulk processing after the current file completes but do not need to wait if marking orders individually from the dashboard. Delays of 2-3 days are expected due to high order volumes and sellers are advised to continue processing new orders and downloading labels.
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Orderprocessing
- 1. Q: My orders are stuck in processing. What should I do? Your orders are taking longer than usual due to high load on our systems today. Please continue to mark new orders as packed - all orders will be processed within 1 or 1.5 hours from the time they have been marked as packed. Please note that you should expedite downloading and printing labels for those orders for which label has been generated so that these can be marked as RTD as soon as possible. You should not wait for all orders to get processed. Q: I have uploaded a bulk file for packing orders in bulk, but those orders are stuck in processing. I am unable to upload another bulk file. What should I do? Please do not wait for the earlier bulk orders to move to packed status. Continue to mark individual orders as packed directly from the seller portal UI. Q: When can I start processing my orders in bulk again? Currently, in order to mark orders as packed and to generate labels, only one bulk file can be uploaded at a time. Once the latest uploaded bulk file is successfully processed and labels have been downloaded, you can upload the next bulk file. However, you need not wait and can use the orders dashboard UI also to mark orders as packed by selecting the order checkboxes and using the m ark as packed button. It is recommended to keep marking new orders as packed even if previous orders are still being processed. Q: When will this issue be resolved? For the next 2-3 days, we expect order performance to be slow, and we would work on clearing the high volumes of queue in the system with the help of our tech team and your co-operation. We suggest the following recommendations: 1) Check for new orders and mark them as packed (irrespective of number of orders in processing) 2) Check for orders which have been processed and labels that are ready for download 3) Mark those orders as RTD for which labels have been downloaded Q: My status appears as pending. Does this affect my orders? You can always continue processing your existing orders even if you are in Pending status.