Presentation given to Carlsbad City Council by San Diego County Water Authority Board Chair Thomas V. Wornham and Assistant General Manger Dennis Cushman on the current and future activities relating to the Bay-Delta Conservation Plan
Customer retention is key for subscription-based businesses. Retention can be boosted through tactics like segmenting customers, building relationships, empowering customer service reps, and focusing on the first 90 days ("on-ramp") when customers are most likely to defect. Measuring metrics like renewal rates and customer lifetime value can help optimize retention strategies. The document provides examples of SugarCRM's best practices for retention, including personalizing the initial customer experience and implementing a customer advocacy program for ongoing support and engagement.
This document summarizes water supply and demand projections for a water agency through 2035. It analyzes the agency's baseline supply and demand under normal weather conditions, and identifies potential supply shortages during dry years. The document evaluates the agency's existing water storage and conveyance infrastructure and identifies needs to improve system performance and reliability. Metrics and thresholds are established to determine when new infrastructure or supplies may be needed to address risks to the system from high conveyance utilization or low delivery reliability. Near-term and long-term options are considered to address identified needs and ensure a reliable water supply for the region.
This document provides a summary from Alexi Schnell, a Water Resources Specialist, at the August 27, 2015 Water Planning Committee meeting. It discusses current drought conditions, including a 90% chance of El Niño continuing through the winter and into early spring according to NOAA. Charts show Lake Oroville and San Luis Reservoir storage levels well below average. It also outlines updated conservation standards for member agencies and water use reductions of 29% cumulatively in June-July 2015 compared to 2013.
Las bitácoras como garantes de la calidad de los medios de comunicación de ma...Universidad de Málaga
The document summarizes a presentation made to the Imported Water Committee about the Draft Implementing Agreement for the Bay Delta Conservation Plan (BDCP). The Implementing Agreement describes the roles, responsibilities, and commitments for implementing the BDCP, including regulatory assurances, funding, and governance. It is required for the BDCP to receive permits as a Natural Community Conservation Plan and is a typical agreement for a Habitat Conservation Plan. Key topics covered in the presentation include regulatory assurances, funding obligations of permittees versus state/federal entities, governance structure, and decision making. Areas for public comment on the draft agreement are identified as governance, funding, regulatory assurances, adaptive management and future modifications, and water operations decision trees.
The National Trust's acquisition policy prioritizes properties that are nationally important for their natural beauty, natural or historic interest, and that ownership by the Trust would provide public benefit. The Birmingham approach turns this policy on its head by beginning with community engagement to understand what is significant to local audiences and developing concepts that might lead to acquisitions. It redefines significance in terms of modern urban heritage, emphasizes people's relationships to place over the properties themselves, and aims to attract large urban audiences through partnerships.
The Green Academies Project provides formal training, wider engagement opportunities, and apprenticeships for youth focusing on conservation and the natural environment. It started in 2009 with 2 formal partners and has since expanded to 8 partners and working with over 20 local organizations. The project has exceeded targets for accreditations, volunteer participation, and apprenticeships while raising additional funds and making improvements to national trust sites and urban green spaces. Challenges include capacity, accessibility, funding changes, sustaining partnerships, and planning for a changing climate. Learning outcomes include understanding urban communities' relationship with nature, practical conservation skills, partnership working, opportunities for social change funding, and growing support.
Birmingham has experienced rapid population and physical growth over the past few centuries, expanding from a population of around 1,500 in 1550 to over 1 million by 2001. This growth has resulted in the incorporation of surrounding towns and villages into the city boundaries over time. However, the rapid changes have also led to a loss of a shared sense of place and identity for some long-time residents as the places they once knew have been altered or absorbed into the growing city. There is now a disconnection between old and young residents, as well as between the city center and outer suburbs, highlighting the challenges of maintaining a cohesive identity for a large metropolitan area that is constantly evolving.
The document discusses exploring the lives of non-rejecters and membership penetration in Sheffield postcodes related to parks, woodland ownership, and member value. It also mentions an "active", "explore", and "wild" outdoors site and a PFE site.
This document outlines a strategy for the National Trust to develop partnerships with Sheffield City Council to increase awareness of Trust properties and promote local heritage sites. The project will identify opportunities to connect residents with Trust offerings, map public green spaces, and explore partnerships to manage assets. Expected benefits include growing the Trust's profile in Sheffield and providing recommendations to generate income for SCC sites. Next steps involve reviewing marketing, identifying new opportunities, and appraising city assets for potential partnerships.
The document discusses digital storytelling and using online content to engage wider audiences. It considers how to encourage more user-generated content and whether to use digital technologies to discuss places beyond boundaries. Recommendations include having an integrated digital strategy, basic in-house skills, agile development, service design, and an entrepreneurial approach. Examples provided include using websites, Flickr pools, YouTube channels, multimedia guides and digital installations for visits and non-visits through collections databases and cross-property storytelling.
This document outlines a project strategy for the National Trust in Bristol, England. The strategy aims to (1) raise visitor numbers and membership among target audiences near Bristol by increasing creative activities and new media engagement, (2) connect Tyntesfield estate to Bristol through promoting local food, and (3) raise the profile of the National Trust in Bristol to assess potential partnerships and acquisitions. The strategy expects to move 20,000 supporters into membership and increase Bristol area membership by 0.5% annually over the course of the project.
The document discusses improving diversity at a heritage organization. It defines diversity and explains why diversity is important for the organization's strategy and purpose. It then analyzes the organization's current state of diversity across different areas like governance, staff, and visitors. Finally, it outlines workstreams and activities to increase diversity in people/staff, volunteering, governance, communications, and visitor experience. The key goals are to make staff, volunteers, and governance more representative of their communities and have communications and visitor experiences welcome all.
This document discusses how the National Trust can better appeal to diverse urban audiences through their stories, programming, and brand messaging. It asks if the Trust is telling the right stories and listening to its audiences. It also addresses how programming can be used more effectively and in a coordinated, place-specific way to reach target audiences. Maximizing return on investment in programming is discussed as a key way to convey each place's unique spirit and identity in a crowded market. An example of successful programming for a specific audience, Norouz at Lyme Park, is also provided.
The document discusses measuring the success of National Trust Cities (NTCities) programmes and interventions, including proposing a standardized evaluation approach using 7 compulsory questions. Feedback is sought on what support is needed for measurement and suggestions for improvement. A flexible but consistent framework is recommended to evaluate each intervention separately according to its objectives and determine effectiveness.
The document discusses green spaces and parks across the United Kingdom, organized by region. It outlines various parks and green spaces in the North West, Midlands, East, and London. It then discusses the advantages and disadvantages of the National Trust focusing on urban green spaces. Different models for delivering and funding urban green space projects are explored, including partnerships, licensing agreements, memorandums of understanding, and facilitating access. The document concludes that the next steps are to better understand current conversations, fill in a mapping exercise, and create a position paper focused on the deficit in urban green space and community infrastructure.
The document discusses communications strategies for the NTCities program. A sub-group met to discuss how to communicate NTCities within the NT organization and capture learning. They identified challenges around defining NTCities and ensuring clear, consistent messaging. Suggestions include developing an overarching message that NTCities helps test ways to engage urban audiences, and establishing common criteria, coordinated project managers, and a plan to share early insights and learning.
The People's Park Autumn Event will take place on Saturday, October 27th from 11am to 3pm at Leazes Park in Newcastle upon Tyne. The free family-friendly event will include activities such as creating veggie monsters, stepping back in time with historical characters, completing challenges, collecting leaves and conkers, Halloween crafts and storytelling. More information can be found online at the provided website.
The article discusses urban partnerships between local authorities and the National Trust, comparing them to the choices in the game "Snog, Marry, Avoid". It suggests that some partnerships are positive like marrying, bringing long term benefits. Others are risky trysts that may end badly like snogging. Some projects are best avoided for all sides like choosing to avoid.
This document discusses strategies for diversifying volunteer roles at Sutton House in Hackney. It outlines barriers like perceptions of the National Trust as dull and the amount of commitment required. It describes overcoming these barriers through outreach, partnerships, and events. New roles for volunteers are proposed in communications, conservation, fundraising, and as a head gardener. The document concludes with an intern sharing their positive experience promoting Sutton House's Breaker's Yard project and praising the support and training provided to interns at the National Trust.
1. The study aimed to conduct 200 household interviews in Birmingham neighborhoods B11 and B12 to gather baseline data on awareness, behaviors, and attitudes toward the National Trust.
2. Awareness of the National Trust was low, especially among Asian respondents, though awareness of some local sites was higher. Most respondents claimed to know little about the National Trust.
3. Behavioral findings showed that few respondents visited countryside sites, historic houses, or engaged in adventure sports in the past year. Attitudinal data found passive interests in subjects like gardening but little active participation.
Suburban families in Manchester represent a large potential audience for the National Trust but they have low existing knowledge of the organization. Market research found they see the Trust as focused on rural areas and not necessarily family-friendly or fun. Recommendations include improving the Trust's geographical presence in suburban areas, promoting its value for rainy days, making activities more fun, and appealing more to children who influence family visits.
Bristol Museums Galleries and Archives has taken steps to improve how it fosters shared ideas and decision-making. Key events that led to improvements included celebrating the museum as a space for ideas, launching a new learning program focused on the city, and programming that challenges expectations. The most important characteristics for sharing ideas are having a focus on visitor needs, making visitors feel ownership, sharing decision-making, having flexible spaces, and strong community partnerships.
The Green Academies Project provides formal training, wider engagement opportunities, and apprenticeships for youth focusing on conservation and the natural environment. It started in 2009 with 2 formal partners and has since expanded to 8 partners and working with over 20 local organizations. The project has exceeded targets for accreditations, volunteer participation, and apprenticeships while raising additional funds and making improvements to national trust sites and urban green spaces. Challenges include capacity, accessibility, funding changes, sustaining partnerships, and planning for a changing climate. Learning outcomes include understanding urban communities' relationship with nature, practical conservation skills, partnership working, opportunities for social change funding, and growing support.
Birmingham has experienced rapid population and physical growth over the past few centuries, expanding from a population of around 1,500 in 1550 to over 1 million by 2001. This growth has resulted in the incorporation of surrounding towns and villages into the city boundaries over time. However, the rapid changes have also led to a loss of a shared sense of place and identity for some long-time residents as the places they once knew have been altered or absorbed into the growing city. There is now a disconnection between old and young residents, as well as between the city center and outer suburbs, highlighting the challenges of maintaining a cohesive identity for a large metropolitan area that is constantly evolving.
The document discusses exploring the lives of non-rejecters and membership penetration in Sheffield postcodes related to parks, woodland ownership, and member value. It also mentions an "active", "explore", and "wild" outdoors site and a PFE site.
This document outlines a strategy for the National Trust to develop partnerships with Sheffield City Council to increase awareness of Trust properties and promote local heritage sites. The project will identify opportunities to connect residents with Trust offerings, map public green spaces, and explore partnerships to manage assets. Expected benefits include growing the Trust's profile in Sheffield and providing recommendations to generate income for SCC sites. Next steps involve reviewing marketing, identifying new opportunities, and appraising city assets for potential partnerships.
The document discusses digital storytelling and using online content to engage wider audiences. It considers how to encourage more user-generated content and whether to use digital technologies to discuss places beyond boundaries. Recommendations include having an integrated digital strategy, basic in-house skills, agile development, service design, and an entrepreneurial approach. Examples provided include using websites, Flickr pools, YouTube channels, multimedia guides and digital installations for visits and non-visits through collections databases and cross-property storytelling.
This document outlines a project strategy for the National Trust in Bristol, England. The strategy aims to (1) raise visitor numbers and membership among target audiences near Bristol by increasing creative activities and new media engagement, (2) connect Tyntesfield estate to Bristol through promoting local food, and (3) raise the profile of the National Trust in Bristol to assess potential partnerships and acquisitions. The strategy expects to move 20,000 supporters into membership and increase Bristol area membership by 0.5% annually over the course of the project.
The document discusses improving diversity at a heritage organization. It defines diversity and explains why diversity is important for the organization's strategy and purpose. It then analyzes the organization's current state of diversity across different areas like governance, staff, and visitors. Finally, it outlines workstreams and activities to increase diversity in people/staff, volunteering, governance, communications, and visitor experience. The key goals are to make staff, volunteers, and governance more representative of their communities and have communications and visitor experiences welcome all.
This document discusses how the National Trust can better appeal to diverse urban audiences through their stories, programming, and brand messaging. It asks if the Trust is telling the right stories and listening to its audiences. It also addresses how programming can be used more effectively and in a coordinated, place-specific way to reach target audiences. Maximizing return on investment in programming is discussed as a key way to convey each place's unique spirit and identity in a crowded market. An example of successful programming for a specific audience, Norouz at Lyme Park, is also provided.
The document discusses measuring the success of National Trust Cities (NTCities) programmes and interventions, including proposing a standardized evaluation approach using 7 compulsory questions. Feedback is sought on what support is needed for measurement and suggestions for improvement. A flexible but consistent framework is recommended to evaluate each intervention separately according to its objectives and determine effectiveness.
The document discusses green spaces and parks across the United Kingdom, organized by region. It outlines various parks and green spaces in the North West, Midlands, East, and London. It then discusses the advantages and disadvantages of the National Trust focusing on urban green spaces. Different models for delivering and funding urban green space projects are explored, including partnerships, licensing agreements, memorandums of understanding, and facilitating access. The document concludes that the next steps are to better understand current conversations, fill in a mapping exercise, and create a position paper focused on the deficit in urban green space and community infrastructure.
The document discusses communications strategies for the NTCities program. A sub-group met to discuss how to communicate NTCities within the NT organization and capture learning. They identified challenges around defining NTCities and ensuring clear, consistent messaging. Suggestions include developing an overarching message that NTCities helps test ways to engage urban audiences, and establishing common criteria, coordinated project managers, and a plan to share early insights and learning.
The People's Park Autumn Event will take place on Saturday, October 27th from 11am to 3pm at Leazes Park in Newcastle upon Tyne. The free family-friendly event will include activities such as creating veggie monsters, stepping back in time with historical characters, completing challenges, collecting leaves and conkers, Halloween crafts and storytelling. More information can be found online at the provided website.
The article discusses urban partnerships between local authorities and the National Trust, comparing them to the choices in the game "Snog, Marry, Avoid". It suggests that some partnerships are positive like marrying, bringing long term benefits. Others are risky trysts that may end badly like snogging. Some projects are best avoided for all sides like choosing to avoid.
This document discusses strategies for diversifying volunteer roles at Sutton House in Hackney. It outlines barriers like perceptions of the National Trust as dull and the amount of commitment required. It describes overcoming these barriers through outreach, partnerships, and events. New roles for volunteers are proposed in communications, conservation, fundraising, and as a head gardener. The document concludes with an intern sharing their positive experience promoting Sutton House's Breaker's Yard project and praising the support and training provided to interns at the National Trust.
1. The study aimed to conduct 200 household interviews in Birmingham neighborhoods B11 and B12 to gather baseline data on awareness, behaviors, and attitudes toward the National Trust.
2. Awareness of the National Trust was low, especially among Asian respondents, though awareness of some local sites was higher. Most respondents claimed to know little about the National Trust.
3. Behavioral findings showed that few respondents visited countryside sites, historic houses, or engaged in adventure sports in the past year. Attitudinal data found passive interests in subjects like gardening but little active participation.
Suburban families in Manchester represent a large potential audience for the National Trust but they have low existing knowledge of the organization. Market research found they see the Trust as focused on rural areas and not necessarily family-friendly or fun. Recommendations include improving the Trust's geographical presence in suburban areas, promoting its value for rainy days, making activities more fun, and appealing more to children who influence family visits.
Bristol Museums Galleries and Archives has taken steps to improve how it fosters shared ideas and decision-making. Key events that led to improvements included celebrating the museum as a space for ideas, launching a new learning program focused on the city, and programming that challenges expectations. The most important characteristics for sharing ideas are having a focus on visitor needs, making visitors feel ownership, sharing decision-making, having flexible spaces, and strong community partnerships.