The document contains quotes from a conference on social media and marketing. It discusses how embracing social media is easier for new hires than existing employees, the importance of engaging people where they are active online rather than asking them to visit your site, and getting outside one's comfort zone to fully experience an event. The quotes provide advice on personalizing email marketing using automation, focusing on publishing content rather than just marketing, being what interests people rather than interrupting them, and having realistic expectations when building an online community.