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- 1. Pravin Patel Sales Manager Address: 6 Spring Parklands, Dudley, West Midlands, DY1 2DJ Telephone: 01384 212 863 or 07939 846 293 Email: pravin2412@hotmail.co.uk LinkedIn: https://uk.linkedin.com/in/pravin-patel-bba75261 Professional Profile A commercially astute and proactive Sales Manager, with a proven record in achieving demanding revenue targets and exceeding KPIs. Recognised as a motivational leader, who is able to build, train and mentor cross-functional teams focused on achieving corporate objectives. Communicates successfully with people from all walks of life, rapidly developing a rapport and demonstrating strong negotiation, influencing and persuasion skills. Able to sell, upsell and promote products, securing new customers whilst developing existing business. Confident developing innovative strategies and implementing procedural changes to facilitate growth. Possesses natural project management skills, with expertise in managing large budgets, planning events and coordinating teams to ensure timely delivery. Professional Experience Branch Manager 2006 - 2016 Mobile Money Ltd • Providing strong leadership and direction across a team of 5 staff to expand and develop the existing customer base • Identifying skills gaps within the team and delivering training to improve performance, as well as conducting performance evaluations • Proactively selling and upselling loans, demonstrating excellent negotiation and influencing skills when interacting with a diverse customer base • Reviewing the success of advertising campaigns and sourcing new advertising channels to maximise brand exposure • Focusing staff on delivering exceptional customer service at all times, and personally resolving complaints to maintain customer loyalty • Managing all aspects of branch operations to achieve profitability in line with targets and objectives, including health and safety, compliance with financial regulations and profit and loss control Key achievements • Achieving a 55% branch loan conversion ratio and increasing the loan book from £200,000 to £550,000 – the first branch in the company to attain this level • Implementing individual target and performance monitoring – the first branch in the company to do so • Sustaining the top sales position in the company for 2 years • Achieving a 100% success rate for regulatory compliance • Developing a reputation for high staff retention rates • Gaining internal promotion within just 18 months due to consistently strong performance Assistant Branch Manager 2002 - 2006 Yes Car Credit • Monitoring branch key performance indicators to ensure company targets were consistently achieved, with responsibility for overall branch success • Managing a multidisciplinary team of 50 staff, with responsibility for maintaining optimal staffing levels, providing training and conducting performance reviews • Structuring deals to maximise profit, whilst ensuring exceptionally high standards of customer service • Attending regular monthly meetings with the National Manager to agree and report on sales targets Key achievements • Completing a secondment to a failing branch, successfully turning the operation around to meet corporate targets within 6 months and positioning the branch in the top 3 of the whole company • Attaining the second-highest number of individual sales conversions in the company within the first year, from a team of 300 • Ranking as the company’s top sales performer for 12 consecutive months, resulting in a promotion within the first year of employment • Consistently rating as the highest performing branch in the company • Implementing best practice across the branch following attendance at a training camp and becoming the first branch to introduce on-the-job sales training
- 2. Business Manager 2001 - 2002 Carcraft • Successfully selling extended warranties, payment protection and vehicle replacement protection policies • Negotiating deals with the customer to maximise profit whilst ensuring customer satisfaction • Communicating effectively with customers both by telephone and email in order to resolve their enquiries • Completing after sales and general administration with accuracy and meticulous attention to detail Key achievements • Delivering increased revenue through selling and upselling Early Career Summary Team Leader: Energy Services 1999 – 2001 General Manager: Drivemaster Ltd 1996 – 1998 Chief Motor Engineer: Drivemaster Ltd 1987 – 1996 Vehicle Progressor: Drivemaster Ltd 1987 – 1996 Voluntary Positions Vice President and Executive Committee Member 2010 - date Mandhata UK • Project managing numerous events, from small local parties and youth festivals to major national competitions, with budgets ranging from £4,000 to £30,000 • Coordinating large teams of volunteers and a £20,000 budget to deliver a national sports event with a footfall of 3,000, culminating in finals and entertainment, with responsibility for security, health and safety, catering, accommodation and event logistics Key achievements • Successfully raising a significant amount of money to fund improvements to the local temple • Delivering a profit from every event organised Qualifications 3 O-levels: English, Mathematics and Computer Science 1984 CSE: General Science 1984 Personal Details IT proficiency: Microsoft Word Languages: Fluent English and Gujarati References available on request