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Kevin Early is seeking a full-time position that offers greater challenge and increased benefits for his family. He has over 15 years of experience in customer service, sales, administration, and IT roles. His background includes positions at American Support, Lane Bryant, Beeline Workforce Solutions, and Merrill Lynch. He holds a B.A.S. in Network Information Technology and an Associate's Degree in Network Security Administration from Chubb Institute. His skills include business processes, communication, problem-solving, and technical abilities such as networking, operating systems, security, and Microsoft Office. He has received recognition and certifications from previous employers and education.
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- 1. 1 Kevin Early 8787 Southside Blvd Apt 413, Jacksonville, FL 32256 Home (904) – 379-3463 | Cell (732) – 895-1956 Email: mr.kevinearly@outlook.com Professional Profile I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively Employment History American Support (Randstad) - 8/2015 – 1/2016 Inbound Sales Rep / Trainer Enter validated rate and service codes and any additional installation supporting information into the CSG / VISION billing systems Follow a Sales Methodology to uncover customer needs and match appropriate products and services to the needs. Lane Bryant - 3/2012 – 5/2014 Stockroom Administrator Check all deliveries when they arrive in the Stock Rooms in an efficient and timely manner, ensuring the deliveries tally with the paperwork and passing all paperwork with any shortages, overages or damaged items clearly highlighted, to the appropriate admin dept. Liaison between Store Managers and district warehouse for all deliveries. 6/2009 to 3/2012 I was searching for employment & had knee surgery Beeline Workforce Solutions - 8/2008 – 6/2009 Product Support Specialist Analyzed effectiveness of overall support practices toward meeting support objectives and exercise flexibility while continual improvement in the achievement for customer satisfaction and product goals. Merrill Lynch - 2/2003 – 7/2008 Service Billing Analyst Maintaining billing system by entering and updating tables, rates, systems configurations and new product definitions within a coordinating procedures and system processing to all Financial Advisors of the East Coast. Administrator bill processing and accounts by preparing audit schedules; conducting audits; opening & closing accounts. Served as a Point of Call/ Liaison for Financial Advisors, Investment Managers, Legal Department & Back office in all processes per multiple products. Created product training manuals with updated rules, developed training curriculum for the institutional processing and implemented new procedures on processing for our New Accounts Processing team.
- 2. 2 Education & Training Chubb Institute – 3/2003 to 5/2005 North Brunswick, NJ B.A.S. – NetworkInformation Technology Associates Degree - Network Security Administration Union County College – 8/1992 to 5/1995 Cranford, NJ Major – Graphics Designs Minor – Mathematics Skills & Strength Business skills: Customer service, Office procedures, General Accounting, Accounts Receivable/Payable, Expense Tracking & Analysis, Cost Benefits Analysis, Policy Planning / Implementation, Risk Assessment / Impact Analysis Core Strength – Written/Oral Communication, Resource Management, Letter/Email Composition, Problem Analysis & Resolution, Project Teamwork, Technical Skills: Networking – TCP/IP, DNS server, Mail server, Novell Operating Systems – Windows XP, Vista, 7, 8, & 10; Windows Server 2003, 2008, 2012, Linux including Ubuntu Security – McAfee/Norton Virus Protection Utilities Tools – Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook) FrontPage, Lotus Notes Accomplishments & Certifications Merrill Lynch Global Recognition – Gold Award Competent Communicator Award Six Sigma Green Belt Church & Dwight Employee Recognition Appreciation PCA International Portrait studio of the year Highest sales of the year Team sales of the year Chubb Institute Microsoft Certified Professional Microsoft Office Specialist A+ Certification