More Related Content
What's hot (18)
Viewers also liked (8)
Similar to SBiehl_Resume (20)
![TeikaNicole_2013__resume[1]](https://cdn.slidesharecdn.com/ss_thumbnails/c47a5821-444c-4afb-9a3a-021187ec3e9f-161020195202-thumbnail.jpg?width=560&fit=bounds)
SBiehl_Resume
- 1. Stacey L Biehl 618/558-8304 stacey.biehl@gmail.com Manager/Supervisor/Administrative Support/Trainer with 16 years of excellent customer service experience, 14 years of computer experience, 11 years of managing and supervising employees, 5 years of technical writing, 3 years of delivering training via a classroom setting and 2 years of business analysis. Provided exemplary customer service beyond all expectations by thinking out side of the box to acquire satisfaction above and beyond basic service requirements. Developed, documented, and implemented all training documentation within a subsidiary of a Fortune 500 company. Professional Experience Dawson Logistics Systems Manager – August 2014 to Current Job Summary - Making It So The current position is a combination of many positions into one. My main job function is to make everything work effectively and efficiently.  Any system concerns or issues are triaged through me to programmers  Direct support for all operations and their functions, whether it be system or operations  Document any client process changes o Provide training documents for these changes  Anything to make the team run smoothly Call Center Supervisor – February 2012 to August 2014 Job Summary – Provide the best support for the call center team at all times.  Prepare data from clients to be placed into database software  Review data to verify quality of service  Train all new incoming staff  Develop and maintain training software within internal website  Communicate with clients directly with escalated concerns  Supervise call center staff Collinsville Unit 10 Substitute Teacher’s Aid and Recess Aid -September 2011 to February 2012 Job Summary – Attend either a class or position to cover in the absence of any recess or teacher’s aide.  Assist teachers during their class time  Monitor children while they were on the playgrounds and during lunches Woods Basement Systems Production Assistant - April 2011 to September 2011 Job Summary – Prepare all required documents for 11 construction crews, daily and schedule jobs from the sales team at all times during the day.  Acquire permits for all jobs requiring permits  Provide excellent customer service for not only customers, but the sales team and management team  Manage a multiline phone system  Continually have a keen sense of detail Ariel Premium Supply Sales and Support Team Member - November 2010 to April 2011 Job Summary – Quote pricing and establish relations with customers.  Required to provide 100% accuracy on quotes Dawson Logistics Manager/Technical Writer - November 2008 to November 2010 Job Summary – Document processes and procedures for the entire company, analyze company data to verify profit margin, establish Standard Operating Procedures.  Verify all procedures are being followed accordingly  Assist in answering customer service calls when necessary  Technical support when necessary Express-Scripts SDS Training Specialist – June 2006 to November 2008 Job Summary - Wrote and created training documentation; Provided and presented new hire, recurrent, tactical, customer service, data entry and client specific classroom training.  Provided coaching and feedback to trainees and assessed their performance while in the training program and provide individual coaching or technical training as necessary  Worked with the management teams to assess training needs, to design, develop and maintain training programs and materials
- 2. Stacey L Biehl 618/558-8304 stacey.biehl@gmail.com  Provided backup assistance to operational departments to resolve customer questions and issues during high work volume  Provided support to the supervisors as needed to assess and assist in business needs and create documents necessary for streamlining tasks Customer Service Supervisor - June 2003 to June 2006 Job Summary - Reassured that the Patient Direct Department was maintaining production standards, worked with other department leads to assist in any way necessary, and assisted the call center team with job duties and escalations when necessary.  Assisted in writing Standard Operating Procedures  Worked directly with managers on special projects within HealthBridge (SDS)  Assisted with writing and documenting training documents for the team  Assisted the inventory group in reconciling inventory, when necessary Pharmacy Technician - November 2000 to June 2003 Job Summary – Labeled medication for distribution to patients, contacted physicians for updated prescription information, and contacted patients for address verification for medication deliveries. Special Skills Highly proficient user of Microsoft Office (MS Word, Excel, Outlook, and Power Point) Highly proficient user of the CHIP program (AS400) Experience with Access, Adobe Contribute, Witness, SnagIt, Trello and Visio software Developed and refined customer relation skills for nine years Knowledge of lean processing and development Assist with computer issues interdepartmentally to minimize disruption with production and calls to the service center Worked outside the normal day to adjust to stressful situations in a positive direct frame of mind Maintained computers for all training rooms to allow for peak performance during training sessions Education North Greene High School, White Hall, IL 1991 - Graduated South Western Illinois College, Belleville, IL 2008 - Achieved Credits Additional qualifications: Assisted in brainstorming meetings to analyze current processes and procedures to assist in the department running more effectively: · Demonstrated training materials in a classroom setting along with individual training sessions to train staff members The positions I previously held required me to be alert to changes needing to occur quickly, sometimes these decisions were to be made completely on my own, and other times it required me to have excellent professional communication skills with upper management to conclude a decision The ability to type 70 + words per minute with minimal errors The ability to ten key