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PASSION

&

Entrepreneurial
AXIOMS

Robert Frasca, 	

Managing Director	

Khepera Group	

!

Rob@kheperagroup.com
Entrepreneurial	

START-UP
AXIOMS

1: It Takes Determination, Guts and All Your Resources	

There
! is No Black Magic	

Speed
! Is Life	

Only
! an Idiot Runs Out of Fuel in an Airplane	

No
! Magic Wands	

Lady
! Luck Favors the Inventor	


!
2: Passion is the Fuel of Life	

Passion is Pursuit	

!
Passion is Progression	

!
Passion is Taking Risk	

!
Passion is Performance	

!
Passion is Connecting	

!
Passion is Gravity	

!
Money Follows Passion	

!
!
3: The Mantras of Marketing	

Your Culture is Your Brand	

!
Clarity Trumps Persuasion	

!
Make your Customers Hero's	

!
Think Like a Customer	

!
Repeat Customers Rock	

!
!
4: It’s the Product Stupid 	

Don’t Ask... Tell	

!
Polarize your Audience	

!
Don’t make me Think	

!
Delight your Apostles	

!
!
5: Mindset is Everything in Life	

Live for the Now	

!
1:

It Takes Sheer Determination, Guts &
All Your Resources
There is no black magic
to successfully build a company.
“

Speed is Life
“

Only an idiot
runs out of fuel
in an airplane

Image Credit:By SeLmAn pInArLI
“

There are no magic wands,
no hidden tricks,
and no secret handshakes
that can bring you
immediate success,
but with Passion, Focus,
Energy and
Determination
you WILL get there.
Oh and... Let’s not forget LUCK !
Image Credit: Hryck
“

Lady Luck favors those who
invent new ideas, not rules.
Image Credit:!
doug88888
Image Credit: questin

2:

Passion is The Fuel of Life.
“

Passion is about
Pursuit...
!

Passionate people
are
driven to pursue
and create.
“

Passion is about
Progression...
!

Passionate people
constantly seek new
challenges and
opportunities, going
to new levels,
expanding
potential.
“

Passion is about Risktaking...
!

Diminishing perception
of risk and amplifies
perception of reward.
The only way to
discover new things
and explore.
“

Passion is about
Performance...
!

Passionate people
have a clear sense of
internally defined
metrics
“

Passion is
about
Connecting...
!

It leads us to
seek out and
connect with
others
sharing our
Passion.
“

Passion is about
Gravity...
!

Passionate people
are deeply creative
in pulling in
resources that will
aide the pursuit.
Beacons that attract
others that share
their passion.
Image Credit: BlakJakDavy

“

Money follows
passion—
not the other
way around.
3:

The Mantras of
Marketing
Your culture is your brand.

Image Credit: TerryJohnston
“

Clarity trumps persuasion.

Image Credit: fox_kiyo
Image Credit: Fotographia Guerilla

“

Make the customer
the hero of your
story.

Tweet Quote!
“

Think like a
customer.

Image Credit: decafinata
“

Repeat Customers ROCK!
Passion & Entrepreneurial Axioms
Product Continuum
Polarizing

Inclusive
Coke,	

Pepsi,	

The Gap
Polarizing

Inclusive
BMW,
Apple,
Harley,	

Gucci

Coke,	

Pepsi,	

The Gap

Polarizing

Inclusive
Scale &
Volume
BMW,
Apple,
Harley,	

Gucci
Polarizing

Coke,	

Pepsi,	

The Gap
You’re Screwed Zone

Premium Price	

Differentiated Product	

Intensity of Emotion

Inclusive
Scale &
Volume
Apostle	

Buyer	

Prospect	

Skeptic	

Cynic
Apostle	

Buyer	

Prospect	

Skeptic	

Cynic

User Experience	

Value Prop	

Performance	

Facts
Apostles are delighted
customer delight = delivered service	

-	

expected service	


need, desire, promises, want, quality, past performance,
competition
delight = expectations
D<E

D=E

D>E
∆ customer delight

D<E

D=E

D>E
∆ customer delight
DELIGHT LEVELS

D<E

D=E

D>E

Keep promises	

Manage expectations	

Learn service recoveries
∆ customer delight

NEW DELIGHT LEVELS

PREVIOUS DELIGHT LEVELS

D<E

D=E

D>E

Over time, it’s more difficult to deliver
delightful services.
“

Good is the enemy of
great... The vast majority
of good companies
remain just that—good,
but not great.
Jim Collins
Author of Good to Great

Image Credit: Charles Haynes
Image Credit: AJC1

4:

It’s the Product
Stupid...
!

You don’t buy a
jack knife if you
need a screwdriver
Tweet Quote!
Image Credit: Kevin N. Murphy

You can’t just ask
customers what
they want and
then try to give
that to them.
By the time you get it
built, they’ll want
something new.
Steve Jobs
CEO, Apple
“

Awesome Design
Creates Repeat Customers

Frank Lloyd Wright
Johnson Wax writing desk, 1939
Passion & Entrepreneurial Axioms
1,500	

decisions/sec
Veteran	


!
!
!

Nimble	


!

Capable	


!
!

Hazard
0 1 hour

10

100

Driving experience in hours

1000

10,000
turn on	

headlights

t

igh

nr

tur
turn on	

hazard lights

honk here

radio channel up channel down

Explicit instruction = drive
myself to the funny farm.
Beginners aren’t
beginners for long.
“

Don’t Make Me Think	

= fabulous mantra.	

!

Works most of the time.	

It should just feel right.	

!

.... but not always true.
Passion & Entrepreneurial Axioms
vs

vs
Expert
Intermediate
Beginner
Time

Opening a beer, 	

 Writing, image editing, 	

$ from an ATM, flying a tactical jet, 	

farming,	

finding music
building a great company
on an ipod

WTF am
I doing??

??

Parenting
More powerful rewards
Expert
Intermediate
Beginner
Time

“It has to be easy.”	

“Noobs need to	

instantly get it.”	

“No learning	

curve.”

Most of the things worth
doing, require learning,
effort, and our time.
Make a service ROCK:	


1
2
3

!

st for the repeat, more experienced user,	

!

nd for the novice, and finally	

!

rd for the inexperienced user.	


Using this order = designing products that
will pass the test of time
HECKEL, HERASIMCHUK, TUFTE
Repeat customers ROCK!	

!

polarize your audience	

delight your apostles	

design for intermediates first	

design multiple paths through a service
“

Those who build
and perpetuate mediocrity…
are motivated more by
the fear of being left behind.

Jim Collins
Author of Good to Great
“

Take the Zen mindset
Karma...
Live in the Now, the
journey matters not the
destination.

Image Credit: stockerre
Passion & Entrepreneurial Axioms
Passion & Entrepreneurial Axioms
Rob@KheperaGroup.com

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Passion & Entrepreneurial Axioms