Paul Cobb Resume
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Paul Cobb is seeking a new position. He currently works at Blue Cross Blue Shield of Rhode Island as a Medicare Concierge Support, where he delivers superior customer service regarding benefits, pharmacy orders, and claims. Previously, he worked at RBS Citizens as a Lean Change Agent and Project Manager, where he delivered a holistic change program using Lean principles and exceeded project objectives. He also has experience working at CVS as a Certified Pharmacy Technician and at Citizens Bank in various customer service and management roles. Cobb has received extensive Lean training through McKinsey Lean workshops and is well-versed in Lean skills and methodologies.
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Kiran Agrawal has over 11 years of experience in delivery operations and 4 years in marketing, sales, and client servicing. He currently works as a Deputy Manager of Operations at Concentrix, where he leads a team of 85-90 associates. Some of his responsibilities include SLA management, operational efficiency, client relationship management, performance reviews, and process improvement projects. He has received several awards for his work, including the Presidents Club Award in 2015.Vineeth_CV_V1.6_2016
Vineeth_CV_V1.6_2016Vineeth Nediyath
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This document contains a resume for Vineeth K Nediayth. It summarizes his career objective, experience, education, skills and interests. He has over 7 years of experience in training, operations management and people management. Currently he is pursuing a PGDBA from Welingkar Institute. Previously he has worked as a Manager of Corporate Training at Firstsource Solutions and held various roles like Training Manager and Assessment Center Manager at Wipro Limited. He has expertise in delivery of product, process and behavioral training. His key strengths include content creation and management, organizational development and assessment.Giri Resume
Giri ResumeGiritharan R
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Giritharan Rengarajan is a results-oriented process reengineering expert seeking a challenging position in team management, client management, transition management, or recruitment. He has 8 years of experience in transition management, process reengineering, quality assurance, and client relationship management. His skills include monitoring operations, ensuring smooth business transitions, managing projects, and delivering high-value customer service.Resume - Sirisha Sadasivuni's
Resume - Sirisha Sadasivuni'sSirisha Sadasivuni
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Siriravi Univenkatasisha is a senior managerial professional with over 14 years of experience in banking and finance. He has extensive experience in branch operations, training, auditing, and content development. Currently, he is a senior manager at Times of India where he oversees training on banking products and software. Previously, he held managerial roles at HDFC Bank and ICICI Bank where he managed branch operations and led learning and development teams, training over 600 employees on topics like core banking software. He is seeking a new challenging position that allows him to add business value with his experience across domains in banking and finance.Shuvankar pal most recent, bangalore
Shuvankar pal most recent, bangaloreSHUVANKAR PAL
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Shuvankar Pal has over 9 years of experience in banking operations management, BPO transactions management, and training and development. He is currently working as the Operations Manager at HDFC Bank, where he manages retail banking operations. Previously, he worked at HSBC for over 9 years in roles managing international payments processing and customer service for credit cards. He has expertise in areas like banking operations, compliance, auditing, and training.Laxman Reddy
Laxman ReddyLaxman Reddy
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Laxman Reddy has over 9 years of experience in IT service management roles, currently working as an Assistant Manager at IMImobile. He has a background in managing technical support teams, customer relationships, and service delivery. His experience includes roles at Visiontek, Linkwell Telesystems, and Airtel where he was responsible for sales, customer support, and relationship management. He has an MBA and is ITIL certified with strong skills in service strategy, design, transition, operations and continual improvement.Divya L_ CV
Divya L_ CVDivya L
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This profile summarizes an individual with over 7 years of experience in anti-money laundering compliance, KYC analysis, and customer service. Some of their key responsibilities included reducing customer impact, maintaining service level agreements, managing a team of 40, and resolving escalated issues. They received several awards for their work, including Best Customer Service Excellence in 2014 and 2015. Their experience includes roles at RR Donnelley & Sons as a Senior Customer Service professional, HCL Technologies as a KYC Analyst, and Tata Consultancy Services as an Associate, where they conducted investigations, due diligence, and assisted with regulatory reporting.Dbagley resume-gen
Dbagley resume-genDavid Bagley
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Resume for David Bagley-Expert in Operational Efficiency, Risk Mitigation, Process and Change ManagementSyedTauseefAli(b)n1
SyedTauseefAli(b)n1Syed Tauseef Ali
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Syed Tauseef Ali has over 9 years of experience in wealth management, investment banking, portfolio management, sales, marketing, business development, and customer relationship management. He is currently a Sales and Service Officer at Dubai Mahreq Bank, where he develops new business opportunities and provides excellent customer service. He is seeking a middle-level role in banking or financial services utilizing his strong skills in relationship management, portfolio analysis, business development, and customer satisfaction.Resume ranjeetsahu update 1
Resume ranjeetsahu update 1ranjeet gandhi
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Ranjeet Sahu has over 4 years of experience in customer relationship management and operations roles in finance companies. He holds an MA in Economics and an MCom degree. His career highlights include receiving an Employee of the Year award in 2014-2015 for his work in fixed deposit business. Currently, he works as an Accounts Cashier at Mahindra & Mahindra Financial Services, where his responsibilities include customer service, loan disbursement and processing, audit and compliance work, and branch operations management.Resume
ResumeVinayak Ganiger
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Vinayak Ganiger is seeking a position that allows him to explore and excel professionally. He has over 5 years of experience in training and development, HR operations, and relationship management. His experience includes roles at Honeywell, Oracle, and IBM, where he specialized in areas like learning management, customer relationship management, and HR applications support.Himanish goswami 2016
Himanish goswami 2016Himanish Goswami
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This document provides a summary of Himanish Goswami's professional experience and qualifications. He has over 10 years of experience in business development, strategy consulting, project management, and process improvement. Currently, he works as a Business Excellence Manager at Flextronics Global Business Services, where he leads projects in areas such as HR shared services, digital transformation, and process optimization. He has a postgraduate degree from IIT Kharagpur and expertise in areas such as sales, strategy, outsourcing, and team management.Paul Cobb Resume
- 1. 170 Daggett Avenue, Pawtucket, RI 401.787.6125 pcobb8@yahoo.com Paul R. Cobb Work Experience August 2014 Current Blue Cross Blue Shield of Rhode Island Providence, RI Medicare Concierge Support Deliver superior service to members regarding benefit inquiries, pharmacy orders, and claim information Perform research on coding and claims to ensure correct benefits paid to customer Write and deliver standard operating procedures for inbound calls January 2012 August 2014 RBS Citizens Cranston, RI Lean Change Agent / Project Manager Delivered a holistic change program using The Five Lenses of Lean: Process Efficiency, Mindsets and Behaviors, Performance Management, Customer, and Organization & Skills Met or exceeded project objectives to include improved customer experiences, increased production/cost savings by 15% or more, enhanced employee morale, quantified manager skill building and reduced inefficiencies in the process Increased manager and colleague capabilities in the practical application of Lean by coaching, delivering training modules, leading management team with tactical and strategic Lean activities on a daily basis March 2010 January 2012 CVS Cumberland, RI Certified Pharmacy Technician Obtained CPhT license in 2011 (expired October 2013) Provided excellent service to external customers via telephone requests, which included, prescription refills, status requests, and demographics updates Developed training curriculum and administered to customer service representatives in preparation for the PTCB exam September 2005 April 2009 Citizens Bank Cranston, RI Advocate / Assistant Manager Managed up to 18 full time employees Developed and maintained new projects to enhance the branch and call center experience including leading committees, developing and presenting training materials, and participating in focus groups to generate new projects Coached agents regarding ACW, AUX, productivity, and hold time October 2000 September 2005 Citizens Bank Warwick, RI Customer Service Representative / Online Banking Tech Provided technical support to online banking customers regarding Citizensbank.com website Rendered escalated support to agents Assisted in new hire training Work Education / Training 2012 2014 McKinsey Lean Cranston, RI Trained and delivered the following Lean skills: Influencing & Role Modeling, Change Story, Learning to See, Lean Awareness, Waste & Constraints, Value Stream Mapping, Voice of the Customer, Overall Process Efficiency, Pyramid Story Telling, Model Day, Key Performance Indicator & Performance Hierarchy, Root Cause Problem
- 2. Solving, Standardized Work, Flexible Man Power Systems, LIFE Skills, Spans of Control, 5S, Coaching & Effective Feedback, Visual Management, Performance Dialogue, Process Confirmation, Skills Matrix, and Tactical Implementation Plans Participated in the following Lean workshops: Understanding the Business Need, Variability Analysis, Inflexibility/Demand Analysis, M&B Diagnostic, Future State Value Stream Mapping, Just In Time/ECRSS Analysis, and KPI Tree & Performance Review Structure Additional Trainings and/or Workshops: Green Belt, Language Training, The Writers Workshop, and Winning Over Senior Executives: The McKinsey Approach to Communications References available upon request