![R Kishore Kumar
31, North Mada Street, Thirumullaivoil, Chennai - 600062
Ph: 044-64569924 Mobile: 9841021250, E-mail: kishore.rajam@gmail.com
PROFILE & STRENGTHS
A competent professional with experience in Operations Management Process
Management Data Reconciliation Process Improvement Customer relationship
management Quality tools - Team & attrition management
Excellent management skills with high caliber in creating, developing and executing plans
and strategies by the set processes of the organization.
A focused, result-oriented and highly motivated professional with demonstrated capability
of achieving 100% by well planned, developed and implemented strategies.
A skilled leader, noted for possessing exceptional communication and interpersonal skills.
CAREER GROWTH:
RBS BUSINESS SERVICES PVT LTD, CHENNAI, SINCE SEPT 05
Designation: Functional Consultant [Service Advisory] [Aug 2014 till date]
Region: Global
Designation: Manager [Reconciliations] [July 2011 to July 2014]
Region: Global
Designation: Team Leader [CFG Reconciliation] [Dec 2009 to June 2011]
Region: US
Designation: Officer [Service Advisory] [Sep 2005 till Dec 2009]
Region: Netherlands
KEY ACHIEVEMENTS:
Lead the creation of Work flow tool for the Process Management team, which provided a
single point of contact for all Process Consulting Requirements
Green belt Project Identified and implemented process optimization within Process
consulting with benefit of 2 FTE save
Lead successful implementation of SEPA across the Reconciliations Unit & 5 other NL
specific projects in a year
Identified and ensured collection of outstanding client invoice payments of Global Billing
Customers ~ 5 mio
Successfully migrated the check reconciliation project for Citizens Bank from the US (Dec
2009 & Jan 2010) & enabled Go-Live ahead of time
Lead a task force from Reconciliations working with the Trade Supply Chain Finance team
& the Local office in the UK to reconcile & clear backlogs for regulatory requirement
Supported LEAN continuous improvement project in Q4 2010 and enabled successful
implementation in the Team.
Acted as BCP SPOC for the unit and actively engaged to draft the strategy & testing of
readiness](https://image.slidesharecdn.com/2987b61f-6041-421b-8823-c82bbd9461d7-160915202658/85/RagvKishoreKumar-1-320.jpg)
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- 1. R Kishore Kumar 31, North Mada Street, Thirumullaivoil, Chennai - 600062 Ph: 044-64569924 Mobile: 9841021250, E-mail: kishore.rajam@gmail.com PROFILE & STRENGTHS A competent professional with experience in Operations Management Process Management Data Reconciliation Process Improvement Customer relationship management Quality tools - Team & attrition management Excellent management skills with high caliber in creating, developing and executing plans and strategies by the set processes of the organization. A focused, result-oriented and highly motivated professional with demonstrated capability of achieving 100% by well planned, developed and implemented strategies. A skilled leader, noted for possessing exceptional communication and interpersonal skills. CAREER GROWTH: RBS BUSINESS SERVICES PVT LTD, CHENNAI, SINCE SEPT 05 Designation: Functional Consultant [Service Advisory] [Aug 2014 till date] Region: Global Designation: Manager [Reconciliations] [July 2011 to July 2014] Region: Global Designation: Team Leader [CFG Reconciliation] [Dec 2009 to June 2011] Region: US Designation: Officer [Service Advisory] [Sep 2005 till Dec 2009] Region: Netherlands KEY ACHIEVEMENTS: Lead the creation of Work flow tool for the Process Management team, which provided a single point of contact for all Process Consulting Requirements Green belt Project Identified and implemented process optimization within Process consulting with benefit of 2 FTE save Lead successful implementation of SEPA across the Reconciliations Unit & 5 other NL specific projects in a year Identified and ensured collection of outstanding client invoice payments of Global Billing Customers ~ 5 mio Successfully migrated the check reconciliation project for Citizens Bank from the US (Dec 2009 & Jan 2010) & enabled Go-Live ahead of time Lead a task force from Reconciliations working with the Trade Supply Chain Finance team & the Local office in the UK to reconcile & clear backlogs for regulatory requirement Supported LEAN continuous improvement project in Q4 2010 and enabled successful implementation in the Team. Acted as BCP SPOC for the unit and actively engaged to draft the strategy & testing of readiness
- 2. Reconciled and maintained the treasury operations of Dry Run test client in an aggressive time frame. Successfully migrated invoice generation process in Billing monitoring. CERTIFICATIONS On Trac Certified - 2013 FLP Certified - 2013 Green Belt certified - 2015 AREAS OF EXPERTISE: Functional Consultant: Identify opportunities for simplification/optimization/automation of the processes consulted Maintain effective relationship with stakeholders to identify areas of improvement Create As-Is states of processes and come up with the Ideal To-Be states Conduct feasibility study for implementation of improvements identified Syndicate with Business for sign off and implementation of opportunities identified Create End to End process maps and call out opportunities for simplification Support assist with transformation, re-engineering and Lean projects using quality tools and techniques Create and maintain the repository of process maps for the Business Assist with designing the Service Advisory model that demonstrates strong control & risk management Work closely with peers to identify Service Advisory capability gaps, providing feedback & coaching/guiding Act as a central point of contact providing guidance & support in terms of Service Advisory standards, quality, tools and techniques Establish & maintain reporting and tracking of Service Advisory outcomes against the framework Assist with providing user feedback for the service ownership framework to design & assurance teams /or improvement opportunities Operations: Demonstrated excellence in monitoring Nostro, Client Trust, Equity, Sundry, Fixed Income, Inter-company reconciliations, Consumer Cash & Branch reconciliations & investigating the open items Ensuring an accurate and timely reconciliation of Agent bank statements and internal ledgers with regard to all Suspense accounts Identifying and recording Nostro breaks for investigation by the appropriate operational departments Ensuring correctness of Nostro balances and movements Duly ensuring file imports and auto matching process for the concerned location within delivery time as per the service level agreement Allocating and resolving un-reconciled items as required Facilitating interest claims by inquiring with concerned department
- 3. Validated the on-boarding of corporate clients having global footprint into various liquidity management service and, corporate billing for charging the clients for the services thus rendered Ensured delivery of FX & Base Rates were diligently monitored on a periodic basis and any anomaly was flagged immediately Ensured timely end-to-end monitoring of zero balancing sweeps and issues were escalated without any delay Authorized the offset of balances on bank account used for liquidity management; and, validated the reconciliation performed for those accounts Ensured that the receivables from corporate clients were efficiently tracked and any outstanding or part payment was effectively followed up; engaged with client service team / client account manager for payment Cross verified the reconcile completed for the transactions booked on the Dry Run accounts; and ensured that the results were shared with their team for actionable People Management: Ensure the Service Level Agreements and Turnaround times agreed with the clients are met. Increasing efficiency and productivity of the team by analyzing the Learning index and identifying areas for improvement In charge of Daily performance monitoring, Quality, interacting with clients and MI reporting Active involvement in resource allocation exercise with the operations management team. Performing performance appraisals and work with HR team on attrition control Work in coordination with IT and Human resources team to ensure availability of resources and infrastructure for new projects Continuous review of the process and identification of additional controls to eliminate risk. Focused approach to achieve error free processing in the Team. Motivate the Team to think out of the box and identify process improvement ideas. APPLICATIONS IBM Blueworks Intellimatch IntelliTracs SWIFT CLICC & GCAB Liquidity Management EDUCATIONAL & PROFESSIONAL DEVELOPMENT B.SC, (Physics) 2003 RKM Vivekananda College, Chennai. 1st class M.SC, (Physics) 2005 Anna University, Chennai. 1st class.
- 4. M.B.A, 2007 Madras University, Chennai. ADDITIONAL INFORMATION DATE OF BIRTH: 06th April, 1982 PASSPORT #: N7577975 MARITAL STATUS: Married