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Paul Griffin Resume
- 1. Paul Griffin 5 Village Way D6, Vernon, NY 07462 Home: 9737642148 pauls.griffin55@gmail.com Customer focused fitness professional with management experience and exceptional people skills. Versed in prospecting for and closing new business and keeping existing clients. Desires a challenging role as a Club Manager/ Sports Performance coach. Results-oriented Client-focused Training and development Excel in cold calling Quick learner Multi-Unit management Customer Service Operations management Exceeded Sales Management goals by 15 % on a quarterly basis, which led to promotion to Regional Sales Manager within12 months. Named "Sales Manager" of the Year twice . Managed a successful sales team of up to 30 members who consistently exceeded sales goals Recruited over 400 new members for the fitness center in the first 3.5 months of employment. Specialty Fitness Sales Lead, 10/2010 to Current Sears Holdings - Livingston, NJ Grown annual fitness department sales from less than $400,000 per year to almost $700,000 per year with less advertising budget. Used discovery question process to uncover customer needs, expectations, and goals to best fit fitness equipment use and operation to customers.Exceeded targeted sales goals by 25%.Created strategies to develop and expand existing customer sales, which resulted in a 12% increase in monthly sales.Verified that all merchandising standards were maintained on a daily basis.Worked as a team member to provide the highest level of service to customers. Route Sales, 11/2008 to 02/2011 Tweeds Dry Cleaning - Livingston, NJ Established 5-10 new accounts in each month through successful client development. Addressed customer questions and concerns regarding products, prices and availability. Processed up to 110 customer orders per day. Trained new employees on company customer service policies and service level standards. Sales Director, 12/2007 to 06/2008 Lakeside Health and Fitness - Oakland, NJ Grew club membership base from 350 active members to over 600 in 3 1/2 months. Tripled monthly EFT revenue per month from $11,000.00 to over $35,000.00. Upsold over 100 members to add on Jay Lally Performance training class at an additional $100 per month over and above their $69.99 club membership dues. Field Marketing Rep, 07/2005 to 02/2007 Restaurant Depot - South Plainfied, NJ PROFESSIONAL PROFILE QUALIFICATIONS RELEVANT EXPERIENCE EXPERIENCE
- 2. Signed up over 50 new members per week to membership only Restaurant Supply Wharehouse club. Sold new product lines to existing members and increased individual member sales by 25%. Helped redesign restaurant menus. Sales Director, 01/2005 to 07/2005 Straub's Fitness - Monroe, NJ Managed a regional sales staff of 6 members.Exceeded targeted membership sales goals by 10%. Created strategies to develop and expand existing customer sales including personal training and juice bar sales, which resulted in a 14% increase in monthly sales. Club Manager, 05/2003 to 12/2004 Mountain Spa Fitness Center - Vernon, NJ Recruited, hired and trained 18 new employees for start up Fitness Center including front desk, personal training, Group X, babysitting, lifeguards, and birthday party staff. Grew membership base from zero to over 800 without benefit of membership pre-sale. Mentored, coached and trained all team members. Consistently met and exceeded sales department expectations for productivity and accuracy levels.Determined membership and personal training price schedules and discount rates.Created strategies to develop and expand new customer sales, including corporate membership accounts, cold calling leads from lead boxes, and new member referrals. Operations Manager, 08/2002 to 05/2003 Golds Gym - Riverdale, NJ Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Worked as a team member to provide the highest level of service to customers including cleaning floors and locker rooms. Membership Sales Consultant, 11/1999 to 08/2002 Sports Fitness and Fun - Florida, NJ Exceeded targeted sales goals by 10-15% each month. Learned prospecting skills using lead boxes, referrals, and corporate contacts. Practiced in depth interviewing techniques before executing interactive gym tours leading to a 55% closing rate. Approached parents of children in the Gymnastics and Karate programs to sign up for Health Club while waiting for classes to end. Regionl Membership Sales Manager, 07/1993 to 11/1999 BJ's Wholesale Club - Albany , NJ Achieved 100% of quota or better while staying in budget in each of 5 pre-sale campaigns for new store openings and in two re-markets. Hired, trained, and managed over 50 new sales people. Won two Sales Manager of the Year awards with cash bonuses. Route sales, 01/1990 to 07/1993 Self employed/ Folz Vending Co. - Cortland, NJ Increased sales by 50% covering almost half of upstate New York from Canada to Wilkes Barre, PA. Opened over 50 new accounts every month while servicing 300 accounts each week. Reduced cost of goods sold from 18% to under 7%. Loan Officer, 03/1981 to 11/1989 IBM Federal Credit Union - Endicott, NJ Interviewed an average of 12 mortgage loan applicants per month. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Provided expert financial advice on mortgage, educational and personal loans. Bachelor of Arts: Political Science, 1981 EDUCATION
- 3. SUNY - Oneonta, NY