The document emphasizes the importance of understanding user needs to enhance service design and improve user experiences. It outlines steps such as identifying users, getting to know them better, and making informed decisions based on their feedback. The ultimate goal is to create better products and services while fostering trust between users and brands.
The document emphasizes the importance of understanding user needs to enhance service design and improve user experiences. It outlines steps such as identifying users, getting to know them better, and making informed decisions based on their feedback. The ultimate goal is to create better products and services while fostering trust between users and brands.