More Related Content
Viewers also liked (12)
Similar to Peter Gleave C.V. (20)
Peter Gleave C.V.
- 1. Peter Gleave 8 Hartfield Road, Leicester, LE5 1HS p.gleave@hotmail.co.uk | 07852878799 I hold clean car and motorcycle licences. LinkedIn: uk.linkedin.com/in/petergleave1 Personal Profile After recently graduating with a 2:1 in Economics, Finance and Banking from Nottingham Trent, I have aspirations for a successful career in the financial sector, available to start immediately. Education Nottingham Trent University (2011-2015) - BA (Hons) Economics, Finance and Banking: 2:1 Year 1: Quantitative economics; Accounting & finance for managers, and several economic theory & financial environment modules. Year 2: Macro, micro and international economics modules, global markets, & management accounting for decision making. Year 3: A placement year as Customer Service Operative and Sales Analyst in an SME. Year 4: Risk modules, risk management with derivatives, portfolio management, and international finance. Wyggeston and Queen Elizabeth 1st College (2009-2011) A-levels: Economics (A); Mathematics (B); Chemistry (C) AS levels: History (C); General Studies (B) OCR Level 3 Key Skills in Communication: Pass Hamilton Community College (2004-2009) A’s in Maths & English GCSE and A*’s in Science & Additional Science Other GCSE grades include four B’s and one C Distinctions for OCR National Certificate in ICT and BTEC First Diploma in Sport Employment and Placement Customer service advisor and sales analyst – Rutland Cycling Ltd, (2013-14) I dealt with customer complaints and enquiries in writing and over the phone, and I created sales reports for online marketplace performance weekly, for use during team meetings. In this role I was the only customer service representative for their Ebay store RutlandLeisureOutlet, which meant responding to all messages and disputes as well as answering phone calls regarding ebay enquiries. I was responsible for representing the company and providing evidence during Paypal disputes and with Ebay when feedback was given unfairly. I was also responsible for dealing with the courier companies whenever there was a delivery problem, or when a collection was required. Often the issues would arise as a result of human or system errors during Rutland’s dispatch process, which I was also required to address. Knowing how to appease the customer while protecting the company’s reputation and finances came quickly to me through necessity. The role also required contact with Rutland’s stores if the delay was caused by them, as their stock could also be sold online. My secondary role was as sales analyst for the ecommerce department as a whole. I would produce a report split both by category and by channel which informed the relevant managers of popular items which had dropped or picked up in sales, for discussion in the weekly meeting. This required regular use of pivot tables, v-lookups, and filtering through extensive amounts of data to find useful information, then displaying it clearly for use in the meeting. Where a category or channel missed target, I would aim to show why and give suggestions based on historic sales data. The information included could change week to week depending on certain events, and I aimed to give the most relevant data to each manager which was rarely the same between managers.
- 2. Workshop technician - Rutland Cycling Ltd. (Summers 2009-2012) Beginning as a weekend job, I would evaluate broken hire bikes and choose which to fix as a priority to keep the maximum number of bikes functional for hire. I later took on a full time workshop position serving customers, satisfied and dissatisfied, face to face and over the phone. This involved diagnosing problems with customer bikes while they waited and given the size of the job it would be booked in or repaired immediately. Explaining the problem in layman’s terms was often essential, at least to some degree. I would then follow that job through to payment, where possible. There would also be new bikes to build for sale or display, and hire bikes to repair. Voluntary Treasurer and Vice President of Trent MTB (2013-2015) I joined the Nottingham Trent mountain biking club in first year of university, became Treasurer during my third year and then Vice President in my fourth. To make the role of Treasurer simpler while I was on placement I created a calculator in Excel which when given the number of participants and location for the trip, would give us a price per person. This incorporated price levels given on different mileage bands, the prices of the vehicles used, whether a subsidy would be applied, and VAT on income. The current treasurer now uses this calculator and I have also given a copy to our university contact for distribution. My Vice Presidential role involved transport booking, trip registration for the university and then advertising the events through social media for participants to sign up to. I also used my skills gained during my time at Rutland’s workshop to maintain the club bikes. Skills Initiative and responsibility In customer service difficult situations regularly arise where a compromise between the company’s and the customer’s priorities is required. I was responsible for making sure both parties completed the transaction amicably on a daily basis. Thinking on my feet was essential as it would not be revealed before the phone call whether it would be a product or service enquiry, or complaint. Written and verbal communication Further to the first point, the way the information is presented is as important as the information itself, particularly to clients. Being able to explain complex workings of the bike and it’s failures in simple terms was essential in the workshop, while either a friendly or authoritative approach would be necessary for customer service phone calls. Additionally, I pride myself on my ability to construct an email well; careful but informative responses were required for a wide range of circumstances. Computer skills I consider myself proficient in Microsoft Excel, from compounding the more simple functions to create an efficient time-saving excel calculator during my treasury role (explained above), to the more complex functions when turning large datasets into digestible graphs and patterns using v-lookups, pivot tables and filters - essential in my reporting. I used several different databases during my placement so I believe I could grasp new systems quickly. Interests Mountain biking is something I thoroughly enjoy and have done since I was around 14. My downhill bike is a Santa Cruz that I have ridden at trails across England and Wales, and in the Alps. My cross country bike is a steel hardtail I built while on placement, and I’ve ridden trails in the Peak District, Llandegla, Thetford and Sherwood Pines. These trails typically ended in a pub with whoever I was riding with. My second interest is my gym routine. I started during my second year of university originally as a pass time to keep active and to improve muscle groups commonly used in mountain biking, it has since become a passion. I work hard to achieve the goals I set for myself. Referees A reference from Rutland Cycling is available on request.