Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
Download as PPTX, PDF1 like137 views
Many companies focus either on customers or products, but not both. However, it is possible for companies to have a customer-centric culture while also prioritizing product development. With the right leadership and processes, companies can gather deep customer insights to drive product innovation and deliver exceptional customer experiences through their products.
1 of 21
Download to read offline
Recommended
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...
Josh Magsam: Let's Stay in Touch -- A Low-Key Approach to Maintaining Your Pr...Support Driven
油
Maintaining professional connections takes effort but doesn't need to be stressful. The author recommends a low-key approach of sending occasional messages to update contacts on your current work and life, and asking how they are doing in return. Keeping in touch in this casual way helps strengthen your network over time with minimal effort on your part.Grace Antonio: Why You Shouldn't Always Hire For Culture Fit
Grace Antonio: Why You Shouldn't Always Hire For Culture FitSupport Driven
油
Hiring for only "culture fit" can limit diversity and innovation. While company culture is important, focusing solely on how well a candidate's personality matches your current team can exclude qualified candidates from various backgrounds. Hiring managers should evaluate both a candidate's qualifications and potential cultural fit, and recognize that different types of people can strengthen culture in different ways.Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...
Yvette Johns: Leading Through Change: What Mattered Most When We Asked a Team...Support Driven
油
A team at MailChimp was asked to change their work hours from a traditional 9-5 schedule to flexible hours. When surveyed about the change, employees reported that clear communication from leadership and maintaining a good company culture were most important. Having leadership set a good example by being flexible themselves and prioritizing outcomes over face time also helped the team adapt to the new schedule successfully.Nykki Yeager: Motivate Your Team With Individual Performance Metrics
Nykki Yeager: Motivate Your Team With Individual Performance MetricsSupport Driven
油
Motivate Your Team with Individual Performance Metrics discusses how to motivate employees by tracking individual performance metrics. Tracking metrics like tasks completed, projects delivered on time, or customer satisfaction scores allows managers to provide feedback and recognition to top performers. Focusing on individual accomplishments in addition to team goals can boost employee engagement and productivity.Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...
Andra Roston: Thrown In the Deep End: What I've Learned in My First Few Month...Support Driven
油
Being thrown into a management role without experience or training can be overwhelming but provides valuable learning opportunities. The author shares lessons learned in her first few months as a new manager, including focusing on developing relationships with her team, learning to delegate tasks, and gaining confidence in her abilities as a leader.Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...
Karen Arnold and Samantha Hare: Multilingual Support: How We Expanded From En...Support Driven
油
Automattic expanded their support for multiple languages beyond just English. They went from only supporting English to now supporting over 6 different languages on their site. The document discusses how Automattic was able to expand their language support across more languages.Louise Draper: Measure the Success of Your Self-Service Offerings
Louise Draper: Measure the Success of Your Self-Service OfferingsSupport Driven
油
Self-service offerings allow customers to help themselves, but companies need to measure how well these offerings are working. Key metrics to track include the percentage of issues resolved through self-service, customer satisfaction scores for the self-service experience, and how much self-service reduces calls to support agents. Tracking these metrics will help companies understand if their self-service offerings are truly helping customers and reducing support costs.Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!
Andrea Silas: Forecasting For Support Coverage: Growing is Never Linear!Support Driven
油
This document discusses forecasting support needs for growing companies. It notes that as companies expand, their support requirements do not always increase in a linear, predictable fashion. Additional support staff or resources may be suddenly needed as usage or customer needs change unexpectedly.Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
油
Case Study presented at Support Driven Leadership Summit, Boston, 2019.Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
油
Operations is for Everybody discusses how operations teams create and maintain resources that the whole company uses. It argues that operations work benefits all teams, so operations teams should involve others to get feedback and buy-in on priorities. Operations teams that collaborate this way can better support the whole company's goals.Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
油
Emotional intelligence helps you better support your support team. Having empathy for others allows you to understand their perspectives and needs. Practicing emotional intelligence creates a more positive work environment where people feel heard and cared for.Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
油
Building an ideal customer experience dashboard requires trial and error to determine the right metrics and data visualizations. The author details their process of experimenting with different metrics and visualizations to create a dashboard that provides valuable insights into the customer journey and experience. An effective CX dashboard should synthesize data across teams to identify opportunities and drive improvements through a shared understanding of customer needs.Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
油
Getting out of your comfort zone and saying yes to new opportunities can help you build strong relationships with your peers. By attending events you may not normally go to and volunteering for projects you aren't required to do, you show colleagues you are willing to get involved and help others. Forming these connections through shared experiences makes you a more valuable member of any team and opens the door to future career opportunities.Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
油
Forecasting growth is challenging as it is rarely linear. Andrea Silas from DreamHost gave a talk at the 2019 SD Leadership Summit on how to provide support for forecasting. She emphasized that organizations need to account for non-linear growth when planning support coverage.Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
油
This document provides a growth rubric worksheet to evaluate communication skills. It includes categories for evaluation, qualities and skills for each category, instructions for prioritizing them, getting feedback, and having agents self-evaluate. The document provides a sample communication category rubric with 4 levels and increasing skills, from asking clarifying questions to generating needed information and clear communication. It also includes a sample "Solves Tickets Efficiently" category and a point scale for determining overall evaluation level.Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
油
The document discusses how to create growth rubrics for evaluating employees. It provides examples of categories and levels that could be used in a rubric for customer support agents. The categories include bugs, solving tickets efficiently, communication, and being informative. For each category, it lists different levels of performance criteria. It then guides how to collaboratively create rubrics, such as brainstorming categories, filling in requirements, and prioritizing them. The final part discusses giving agents self-evaluations using the rubric.You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
油
Workshop presented at SD Expo Americas in Portland, OR July 2019Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
油
This document discusses technology stacks used in successful contact centers. It was presented at the SD Expo Americas 2019 conference by Ramon Icasiano of Stella Connect. The document focuses on the importance of integrating different technologies to power modern contact centers and provide excellent customer experiences.Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
油
1. The document provides a method for support teams to scope issues by developing a priority matrix with two dimensions: Impact and Severity.
2. Impact refers to how many users are affected, while Severity refers to how the product/service is affected. Different levels such as small, medium, large are defined for each.
3. For business-to-business companies, two additional dimensions are recommended: Customer Value and Customer Severity. Customer Value refers to how important a customer is to the business, while Customer Severity refers to how a problem affects a specific customer's product/service.Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Support Driven
油
This document discusses using narrative to effectively communicate data and information within an organization. It introduces the five elements of a data narrative: characters, setting/context, plot, conflict/resolution, and theme. For each element, it provides a brief explanation of how to incorporate that element when telling a data narrative. The overall message is that applying these narrative elements can help non-technical audiences better understand and remember insights from data.How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartSupport Driven
油
1) The document discusses how to scale customer care as a company grows. It emphasizes interacting with customers before product-market fit, creating processes during product-market fit, and automating and measuring during scaling.
2) Key points include interacting as much as possible with customers before product-market fit, preparing recruitment and onboarding processes during product-market fit, and automating and measuring during scaling.
3) The document also provides examples of responding to customer emails by apologizing, investigating issues, making changes or refunds requested, and wishing the customer a good day.Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupport Driven
油
Handout from Jenny Dempsey's workshop, "Supporting Your Support Team Starts with You."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosSupport Driven
油
The document discusses leadership skills that can be developed even in non-leadership roles. It argues that leadership skills are actionable and can be improved through practice, unlike inherent traits. Some key leadership skills mentioned include decisiveness, relationship building, problem-solving, communication, and awareness. The document provides examples of demonstrating these skills in team situations, such as handling a mistake made by a teammate, teaching a teammate who needs additional help, and taking charge during an outage when the team lead is absent. It concludes by providing additional resources on leadership skills and traits.Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Support Driven
油
The document provides guidance on building, scaling, and managing a remote support team. It discusses hiring remote agents out of necessity initially. As the team grew, the author standardized training and implemented a robust knowledge base. Metrics such as tickets created/solved per agent and intuition index were tracked. The author hired a dedicated trainer and created standard operating procedures. Forecasting was used to determine future hiring needs based on ticket volume and agent productivity. Creating new roles like a training manager helped scale the remote support organization effectively.Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetSupport Driven
油
Incident Communications worksheet from Jake Bartlett's workshop, "Creating an Incident Communications Plan."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettSupport Driven
油
Postcard with Incident Communications tips from Jake Bartlett's workshop, "Creating an Incident Communications Plan."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddSupport Driven
油
Alex Gadd leads Kustomer's professional services, technical support, and customer success teams. Kustomer is an omnichannel customer service CRM platform that automates repetitive tasks and provides real-time views of customers throughout conversations. Proactive customer service focuses on customer needs rather than wants and allows companies to control word-of-mouth, while reactive service relies on customer complaints. Proactively engaging customers through self-service content, addressing account issues, admitting mistakes, check-ins, and activating dormant users can help reduce churn rates by 3-5% and lower contact center costs by 20-30% without customers ever complaining. Companies should catalog persistent issues, find quick wins, and communicate positives to showInstant Resolution: From 1% To 20% by Andrea Silas
Instant Resolution: From 1% To 20% by Andrea SilasSupport Driven
油
This document discusses an instant resolution product that can increase resolution from 1% to 20%. It references SD Expo Americas 2019 and includes the Twitter handle @andreasilas who works for DreamHost and will be at the expo.How to Configure Flexible Working Schedule in Odoo 18 Employee
How to Configure Flexible Working Schedule in Odoo 18 EmployeeCeline George
油
In this slide, well discuss on how to configure flexible working schedule in Odoo 18 Employee module. In Odoo 18, the Employee module offers powerful tools to configure and manage flexible working schedules tailored to your organization's needs.
More Related Content
More from Support Driven (20)
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...
Kimberly Bringas: My Teammate Is Just Meh: A Manager's Guide To Legally and H...Support Driven
油
Case Study presented at Support Driven Leadership Summit, Boston, 2019.Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...
Cameron Dunn: Operations Is For Everybody: Creating and Maintaining Resources...Support Driven
油
Operations is for Everybody discusses how operations teams create and maintain resources that the whole company uses. It argues that operations work benefits all teams, so operations teams should involve others to get feedback and buy-in on priorities. Operations teams that collaborate this way can better support the whole company's goals.Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...
Hilary Dudek: We Are More Than Just Robots: How Emotional Intelligence Helps ...Support Driven
油
Emotional intelligence helps you better support your support team. Having empathy for others allows you to understand their perspectives and needs. Practicing emotional intelligence creates a more positive work environment where people feel heard and cared for.Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).
Taylor Davis: Building the Ideal CX Dashboard. (Through Mostly Trial and Error).Support Driven
油
Building an ideal customer experience dashboard requires trial and error to determine the right metrics and data visualizations. The author details their process of experimenting with different metrics and visualizations to create a dashboard that provides valuable insights into the customer journey and experience. An effective CX dashboard should synthesize data across teams to identify opportunities and drive improvements through a shared understanding of customer needs.Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...
Just Say Yes -- Get Out Of Your Comfort Zone and Build Strong Relationships W...Support Driven
油
Getting out of your comfort zone and saying yes to new opportunities can help you build strong relationships with your peers. By attending events you may not normally go to and volunteering for projects you aren't required to do, you show colleagues you are willing to get involved and help others. Forming these connections through shared experiences makes you a more valuable member of any team and opens the door to future career opportunities.Forecasting For Support Coverage: Growing Is Never Linear! by Andrea Silas
Forecasting For Support Coverage: Growing Is Never Linear! by Andrea SilasSupport Driven
油
Forecasting growth is challenging as it is rarely linear. Andrea Silas from DreamHost gave a talk at the 2019 SD Leadership Summit on how to provide support for forecasting. She emphasized that organizations need to account for non-linear growth when planning support coverage.Growth Rubrics and How To Make 'Em worksheets
Growth Rubrics and How To Make 'Em worksheetsSupport Driven
油
This document provides a growth rubric worksheet to evaluate communication skills. It includes categories for evaluation, qualities and skills for each category, instructions for prioritizing them, getting feedback, and having agents self-evaluate. The document provides a sample communication category rubric with 4 levels and increasing skills, from asking clarifying questions to generating needed information and clear communication. It also includes a sample "Solves Tickets Efficiently" category and a point scale for determining overall evaluation level.Growth Rubrics and How To Make 'Em by Danna Sampson
Growth Rubrics and How To Make 'Em by Danna SampsonSupport Driven
油
The document discusses how to create growth rubrics for evaluating employees. It provides examples of categories and levels that could be used in a rubric for customer support agents. The categories include bugs, solving tickets efficiently, communication, and being informative. For each category, it lists different levels of performance criteria. It then guides how to collaboratively create rubrics, such as brainstorming categories, filling in requirements, and prioritizing them. The final part discusses giving agents self-evaluations using the rubric.You don't pwn me by Sarah Betts
You don't pwn me by Sarah BettsSupport Driven
油
Workshop presented at SD Expo Americas in Portland, OR July 2019Tech Stacks In A Successful Contact Center by Ramon Icasiano
Tech Stacks In A Successful Contact Center by Ramon IcasianoSupport Driven
油
This document discusses technology stacks used in successful contact centers. It was presented at the SD Expo Americas 2019 conference by Ramon Icasiano of Stella Connect. The document focuses on the importance of integrating different technologies to power modern contact centers and provide excellent customer experiences.Turn Feedback Into Action: A Method for Scoping Support Issues by Brian Levine
Turn Feedback Into Action: A Method for Scoping Support Issues by Brian LevineSupport Driven
油
1. The document provides a method for support teams to scope issues by developing a priority matrix with two dimensions: Impact and Severity.
2. Impact refers to how many users are affected, while Severity refers to how the product/service is affected. Different levels such as small, medium, large are defined for each.
3. For business-to-business companies, two additional dimensions are recommended: Customer Value and Customer Severity. Customer Value refers to how important a customer is to the business, while Customer Severity refers to how a problem affects a specific customer's product/service.Stories about numbers; driving business-wide understanding about data through...
Stories about numbers; driving business-wide understanding about data through...Support Driven
油
This document discusses using narrative to effectively communicate data and information within an organization. It introduces the five elements of a data narrative: characters, setting/context, plot, conflict/resolution, and theme. For each element, it provides a brief explanation of how to incorporate that element when telling a data narrative. The overall message is that applying these narrative elements can help non-technical audiences better understand and remember insights from data.How to Scale the Care by Aurore Lanchart
How to Scale the Care by Aurore LanchartSupport Driven
油
1) The document discusses how to scale customer care as a company grows. It emphasizes interacting with customers before product-market fit, creating processes during product-market fit, and automating and measuring during scaling.
2) Key points include interacting as much as possible with customers before product-market fit, preparing recruitment and onboarding processes during product-market fit, and automating and measuring during scaling.
3) The document also provides examples of responding to customer emails by apologizing, investigating issues, making changes or refunds requested, and wishing the customer a good day.Supporting Support Team Discovery Circle
Supporting Support Team Discovery CircleSupport Driven
油
Handout from Jenny Dempsey's workshop, "Supporting Your Support Team Starts with You."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Leadership Skills in Non-Leadership Roles by Dennis Padiernos
Leadership Skills in Non-Leadership Roles by Dennis PadiernosSupport Driven
油
The document discusses leadership skills that can be developed even in non-leadership roles. It argues that leadership skills are actionable and can be improved through practice, unlike inherent traits. Some key leadership skills mentioned include decisiveness, relationship building, problem-solving, communication, and awareness. The document provides examples of demonstrating these skills in team situations, such as handling a mistake made by a teammate, teaching a teammate who needs additional help, and taking charge during an outage when the team lead is absent. It concludes by providing additional resources on leadership skills and traits.Discover the secret formula to building, scaling, and managing a remote suppo...
Discover the secret formula to building, scaling, and managing a remote suppo...Support Driven
油
The document provides guidance on building, scaling, and managing a remote support team. It discusses hiring remote agents out of necessity initially. As the team grew, the author standardized training and implemented a robust knowledge base. Metrics such as tickets created/solved per agent and intuition index were tracked. The author hired a dedicated trainer and created standard operating procedures. Forecasting was used to determine future hiring needs based on ticket volume and agent productivity. Creating new roles like a training manager helped scale the remote support organization effectively.Get your "Sheet" together! -- Incident Comms Plan Worksheet
Get your "Sheet" together! -- Incident Comms Plan WorksheetSupport Driven
油
Incident Communications worksheet from Jake Bartlett's workshop, "Creating an Incident Communications Plan."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Top 5 Incident Communication Tips by Jake Bartlett
Top 5 Incident Communication Tips by Jake BartlettSupport Driven
油
Postcard with Incident Communications tips from Jake Bartlett's workshop, "Creating an Incident Communications Plan."
Presented at Support Driven Expo in Portland, Oregon, July 2019.Putting Proactive Customer Service Into Practice by Alex Gadd
Putting Proactive Customer Service Into Practice by Alex GaddSupport Driven
油
Alex Gadd leads Kustomer's professional services, technical support, and customer success teams. Kustomer is an omnichannel customer service CRM platform that automates repetitive tasks and provides real-time views of customers throughout conversations. Proactive customer service focuses on customer needs rather than wants and allows companies to control word-of-mouth, while reactive service relies on customer complaints. Proactively engaging customers through self-service content, addressing account issues, admitting mistakes, check-ins, and activating dormant users can help reduce churn rates by 3-5% and lower contact center costs by 20-30% without customers ever complaining. Companies should catalog persistent issues, find quick wins, and communicate positives to showInstant Resolution: From 1% To 20% by Andrea Silas
Instant Resolution: From 1% To 20% by Andrea SilasSupport Driven
油
This document discusses an instant resolution product that can increase resolution from 1% to 20%. It references SD Expo Americas 2019 and includes the Twitter handle @andreasilas who works for DreamHost and will be at the expo.Recently uploaded (20)
How to Configure Flexible Working Schedule in Odoo 18 Employee
How to Configure Flexible Working Schedule in Odoo 18 EmployeeCeline George
油
In this slide, well discuss on how to configure flexible working schedule in Odoo 18 Employee module. In Odoo 18, the Employee module offers powerful tools to configure and manage flexible working schedules tailored to your organization's needs.Useful environment methods in Odoo 18 - Odoo 際際滷s
Useful environment methods in Odoo 18 - Odoo 際際滷sCeline George
油
In this slide well discuss on the useful environment methods in Odoo 18. In Odoo 18, environment methods play a crucial role in simplifying model interactions and enhancing data processing within the ORM framework.Eng7-Q4-Lesson 1 Part 1 Understanding Discipline-Specific Words, Voice, and T...
Eng7-Q4-Lesson 1 Part 1 Understanding Discipline-Specific Words, Voice, and T...sandynavergas1
油
Understanding Discipline-Specific Words, Voice, and Technical TermsAPM People Interest Network Conference - Oliver Randall & David Bovis - Own Y...
APM People Interest Network Conference - Oliver Randall & David Bovis - Own Y...Association for Project Management
油
APM People Interest Network Conference 2025
- Autonomy, Teams and Tension
- Oliver Randall & David Bovis
- Own Your Autonomy
Oliver Randall
Consultant, Tribe365
Oliver is a career project professional since 2011 and started volunteering with APM in 2016 and has since chaired the People Interest Network and the North East Regional Network. Oliver has been consulting in culture, leadership and behaviours since 2019 and co-developed HPTM速an off the shelf high performance framework for teams and organisations and is currently working with SAS (Stellenbosch Academy for Sport) developing the culture, leadership and behaviours framework for future elite sportspeople whilst also holding down work as a project manager in the NHS at North Tees and Hartlepool Foundation Trust.
David Bovis
Consultant, Duxinaroe
A Leadership and Culture Change expert, David is the originator of BTFA and The Dux Model.
With a Masters in Applied Neuroscience from the Institute of Organisational Neuroscience, he is widely regarded as the Go-To expert in the field, recognised as an inspiring keynote speaker and change strategist.
He has an industrial engineering background, majoring in TPS / Lean. David worked his way up from his apprenticeship to earn his seat at the C-suite table. His career spans several industries, including Automotive, Aerospace, Defence, Space, Heavy Industries and Elec-Mech / polymer contract manufacture.
Published in Londons Evening Standard quarterly business supplement, James Caans Your business Magazine, Quality World, the Lean Management Journal and Cambridge Universities PMA, he works as comfortably with leaders from FTSE and Fortune 100 companies as he does owner-managers in SMEs. He is passionate about helping leaders understand the neurological root cause of a high-performance culture and sustainable change, in business.
Session | Own Your Autonomy The Importance of Autonomy in Project Management
#OwnYourAutonomy is aiming to be a global APM initiative to position everyone to take a more conscious role in their decision making process leading to increased outcomes for everyone and contribute to a world in which all projects succeed.
We want everyone to join the journey.
#OwnYourAutonomy is the culmination of 3 years of collaborative exploration within the Leadership Focus Group which is part of the APM People Interest Network. The work has been pulled together using the 5 HPTM速 Systems and the BTFA neuroscience leadership programme.
https://www.linkedin.com/showcase/apm-people-network/about/How to Configure Restaurants in Odoo 17 Point of Sale
How to Configure Restaurants in Odoo 17 Point of SaleCeline George
油
Odoo, a versatile and integrated business management software, excels with its robust Point of Sale (POS) module. This guide delves into the intricacies of configuring restaurants in Odoo 17 POS, unlocking numerous possibilities for streamlined operations and enhanced customer experiences.
Computer Network Unit IV - Lecture Notes - Network Layer
Computer Network Unit IV - Lecture Notes - Network LayerMurugan146644
油
Title:
Lecture Notes - Unit IV - The Network Layer
Description:
Welcome to the comprehensive guide on Computer Network concepts, tailored for final year B.Sc. Computer Science students affiliated with Alagappa University. This document covers fundamental principles and advanced topics in Computer Network. PDF content is prepared from the text book Computer Network by Andrew S. Tenanbaum
Key Topics Covered:
Main Topic : The Network Layer
Sub-Topic : Network Layer Design Issues (Store and forward packet switching , service provided to the transport layer, implementation of connection less service, implementation of connection oriented service, Comparision of virtual circuit and datagram subnet), Routing algorithms (Shortest path routing, Flooding , Distance Vector routing algorithm, Link state routing algorithm , hierarchical routing algorithm, broadcast routing, multicast routing algorithm)
Other Link :
1.Introduction to computer network - /slideshow/lecture-notes-introduction-to-computer-network/274183454
2. Physical Layer - /slideshow/lecture-notes-unit-ii-the-physical-layer/274747125
3. Data Link Layer Part 1 : /slideshow/lecture-notes-unit-iii-the-datalink-layer/275288798
Target Audience:
Final year B.Sc. Computer Science students at Alagappa University seeking a solid foundation in Computer Network principles for academic.
About the Author:
Dr. S. Murugan is Associate Professor at Alagappa Government Arts College, Karaikudi. With 23 years of teaching experience in the field of Computer Science, Dr. S. Murugan has a passion for simplifying complex concepts in Computer Network
Disclaimer:
This document is intended for educational purposes only. The content presented here reflects the authors understanding in the field of Computer NetworkLesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1...
Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1...pinkdvil200
油
Lesson Plan M1 2024 Lesson Plan M1 2024 Lesson Plan M1 2024 
N.C. DPI's 2023 Language Diversity Briefing
N.C. DPI's 2023 Language Diversity BriefingMebane Rash
油
The number of languages spoken in NC public schools.South Hornsey: The Lost Local Authority that Merged with Stoke Newington by T...
South Hornsey: The Lost Local Authority that Merged with Stoke Newington by T...History of Stoke Newington
油
Presented at the 24th Stoke Newington History Talks event on 27th Feb 2025
https://stokenewingtonhistory.com/stoke-newington-history-talks/FESTIVAL: SINULOG & THINGYAN-LESSON 4.pptx
FESTIVAL: SINULOG & THINGYAN-LESSON 4.pptxDanmarieMuli1
油
Sinulog Festival of Cebu City, and Thingyan Festival of Myanmar.Essentials of a Good PMO, presented by Aalok Sonawala
Essentials of a Good PMO, presented by Aalok SonawalaAssociation for Project Management
油
APM event hosted by the South Wales and West of England Network (SWWE Network)
Speaker: Aalok Sonawala
The SWWE Regional Network were very pleased to welcome Aalok Sonawala, Head of PMO, National Programmes, Rider Levett Bucknall on 26 February, to BAWA for our first face to face event of 2025. Aalok is a member of APMs Thames Valley Regional Network and also speaks to members of APMs PMO Interest Network, which aims to facilitate collaboration and learning, offer unbiased advice and guidance.
Tonight, Aalok planned to discuss the importance of a PMO within project-based organisations, the different types of PMO and their key elements, PMO governance and centres of excellence.
PMOs within an organisation can be centralised, hub and spoke with a central PMO with satellite PMOs globally, or embedded within projects. The appropriate structure will be determined by the specific business needs of the organisation. The PMO sits above PM delivery and the supply chain delivery teams.
For further information about the event please click here.The Story Behind the Abney Park Restoration Project by Tom Walker
The Story Behind the Abney Park Restoration Project by Tom WalkerHistory of Stoke Newington
油
Presented at the 24th Stoke Newington History Talks event on 27th Feb 2025
https://stokenewingtonhistory.com/stoke-newington-history-talks/Rass MELAI : an Internet MELA Quiz Prelims - El Dorado 2025
Rass MELAI : an Internet MELA Quiz Prelims - El Dorado 2025Conquiztadors- the Quiz Society of Sri Venkateswara College
油
Prelims of Rass MELAI : a Music, Entertainment, Literature, Arts and Internet Culture Quiz organized by Conquiztadors, the Quiz society of Sri Venkateswara College under their annual quizzing fest El Dorado 2025. QuickBooks Desktop to QuickBooks Online How to Make the Move
QuickBooks Desktop to QuickBooks Online How to Make the MoveTechSoup
油
If you use QuickBooks Desktop and are stressing about moving to QuickBooks Online, in this webinar, get your questions answered and learn tips and tricks to make the process easier for you.
Key Questions:
* When is the best time to make the shift to QuickBooks Online?
* Will my current version of QuickBooks Desktop stop working?
* I have a really old version of QuickBooks. What should I do?
* I run my payroll in QuickBooks Desktop now. How is that affected?
*Does it bring over all my historical data? Are there things that don't come over?
* What are the main differences between QuickBooks Desktop and QuickBooks Online?
* And moreComputer Application in Business (commerce)
Computer Application in Business (commerce)Sudar Sudar
油
The main objectives
1. To introduce the concept of computer and its various parts. 2. To explain the concept of data base management system and Management information system.
3. To provide insight about networking and basics of internet
Recall various terms of computer and its part
Understand the meaning of software, operating system, programming language and its features
Comparing Data Vs Information and its management system Understanding about various concepts of management information system
Explain about networking and elements based on internet
1. Recall the various concepts relating to computer and its various parts
2 Understand the meaning of softwares, operating system etc
3 Understanding the meaning and utility of database management system
4 Evaluate the various aspects of management information system
5 Generating more ideas regarding the use of internet for business purpose How to use Init Hooks in Odoo 18 - Odoo 際際滷s
How to use Init Hooks in Odoo 18 - Odoo 際際滷sCeline George
油
In this slide, well discuss on how to use Init Hooks in Odoo 18. In Odoo, Init Hooks are essential functions specified as strings in the __init__ file of a module.APM People Interest Network Conference - Oliver Randall & David Bovis - Own Y...
APM People Interest Network Conference - Oliver Randall & David Bovis - Own Y...Association for Project Management
油
South Hornsey: The Lost Local Authority that Merged with Stoke Newington by T...
South Hornsey: The Lost Local Authority that Merged with Stoke Newington by T...History of Stoke Newington
油
Rass MELAI : an Internet MELA Quiz Prelims - El Dorado 2025
Rass MELAI : an Internet MELA Quiz Prelims - El Dorado 2025Conquiztadors- the Quiz Society of Sri Venkateswara College
油
Petya Sotirova: Customer-Centric or Product Culture -- Can You Have Both?
- 1. Customer-Centric or Product Culture Can You Have Both? Petya Sotirova SD: @Petya Progress