power point presentation 1

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The document discusses several sectors of the tourism industry including commercial accommodations, food services, resorts and timesharing, and meetings and conventions. It provides statistics on the global hotel industry such as average occupancy rates and the distribution of hotel rooms. Specific data is given on the largest hotel chains and the US lodging industry. The food service industry is described as generating $476 billion in sales annually in the US. Meetings and conventions are estimated to be worth $102.3 billion to the industry.

Learning Objectives Study the lodging industry. Appreciate the immensity of the restaurant-food service industry. Learn the current trends in resorts and timesharing mode of operation. Discover why meetings and conventions as well as meeting planners are so important to tourism.

Operating Sectors of the Tourism Industry

Commercial Accommodations Non-Commercial Motels Time Share Facilities Upscale Mid Range Suite Hotels Private Institutional Private Homes College/ University Spas and Health Care Facilities Non-Profit Hostels Shelters YM / YWCA Bed & Breakfast Hotels (Chains/Independent) Meetings & Convention Hotels Budget Airport Hotels Mid Range Budget Home Exchange Deluxe Luxury Extended Stay Economy Resort Hotels Spa Casino Upscale Accommodations Structure

The Lodging Industry World hotel room inventory grows about 2.5% a year. Occupancy rates average 65% overall. 72% of the world’s hotel rooms are located in Europe and North America. Europe has 45% of the rooms. In 2003, the U.S. lodging industry generated $105.3 billion in sales, numbered 47,584 properties, 4.4 millions rooms, and recorded profits of $12.8 billion.

Top 25 Hotel Chains (2003) Rank Corporate Chain Rooms Hotels 1 InterContinental Hotels Group 536,318 3,520 2 Cendant Corp. 518,747 6,402 3 Marriott International 490,564 2,718 4 Accor 453,403 3,894 5 Choice Hotels International 388,618 4,810 6 Hilton Hotels Corp. 348,483 2,173 7 Best Western International 310,245 4,110 8 Starwood Hotels & Resorts Worldwide 229,247 738 9 Carlson Hospitality Worldwide 147,624 881 10 Hilton Group plc 98,689 392 11 Hyatt Hotels/Hyatt International 89,602 208 12 Sol Meliá SA 80,494 331 13 TUI AG/TUI Hotels & Resorts 76,000 290 14 Société du Louvre 66,356 896 15 Interstate Hotels & Resorts 65,250 295 16 Wyndham International 50,980 190 17 Extended Stay America 50,240 472 18 FelCor Lodging Trust 45,000 161 19 La Quinta Corp. 43,457 363 20 Westmount Hospitality Group 40,000 332 21 U.S. Franchise Systems 36,633 470 22 Club Méditerranée 36,106 103 23 Le Méridien Hotels & Resorts 35,589 143 24 NH Hotelés SA 34,458 239 25 Hospitality Properties Trust 34,284 271 * Rankings are based on total rooms Source : Hotels , July 2004. Hotels magazine, a Cahners Publication, 2000 Clearwater Drive, Oak Brook, IL, U.S.A. 60523.

Resorts and Timesharing 41% of the world’s timeshare units are located in the U.S. 52% of the world’s timeshare owners are U.S. Timeshare resorts are located in 95 countries. Timeshare owners reside in 174 nations. Major companies such as Disney, Hilton, Marriott, and Hyatt have become involved in timeshare.

Food Services Structure Food Services Independent Chain In-Hotel Fast Food Restaurants Traditional Restaurants Ethnic Local Cafeterias Specialty Independent Broad Menu Specialty Ethnic Local Minimal Service Full Service

Food Service Industry (2005) U.S. sales total estimated $476 billion – 4.9% over 2004. Employs more than 12.2 million people. Restaurant industry provides work for more than 9% of those employed in the United States. Industry employees more minority managers than any other retail industry. 900,000 locations. Travelers contribute about $130 billion to sales each year.

Meetings and Conventions Industry worth $102.3 billion. Average convention attendee spends $218 per day, stays 4.1 days and spends $895 per event. Convention centers are expanding.

Ramada is a global hotel chain founded in 1954 that has grown to over 900 locations in 45+ countries through franchising. It was acquired by several large hotel companies over the years but is now owned by Wyndham Worldwide. Ramada uses a tiered branding system and rewards program to maintain quality and loyalty as it expanded internationally through franchising to become a worldwide brand known for affordable accommodations.

The tourism industry chapter 1Ea Fatihah

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Tourism DistributionLakesia Wright

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This document discusses tourism distribution channels which bring together travelers and tourism service providers. It describes the main operating sectors of the tourism industry and explains three types of distribution channels - direct, two-level, and three-level - outlining their key characteristics and advantages. Specialized intermediaries that operate within these channels are also overviewed.

Marriott InternationalASAD ALI

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Marriott is a global hospitality company founded in 1927 that operates and franchises over 6,300 properties across 70 countries. It has grown from a root beer stand into the world's largest hotel chain with 15 brands and over 400,000 rooms. Marriott is led by Chairman and CEO J.W. Marriott Jr., who has taken the family business from a restaurant chain to a $19 billion global company known for its commitment to customer service and diverse workforce. The company continues to adapt and innovate through new brands, technologies, and strategies to remain the premier provider of travel and leisure experiences worldwide.

Brand segmentation in the hotel and cruise industriesMarinet Ltd

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Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction? An analysis of a consumer database calls into question the idea, common among academic observers, that market segmentation can work as a grand strategy for either cruise lines or for hotel brands. In pursuing a market segmentation strategy, a brand would focus its efforts on a discrete group of consumers to the exclusion of other groups. In so doing, that brand would attempt to forestall that set of customers from doing business with competitors. Using data drawn from a sample of over 40,000 respondents in the United States, this study finds no such exclusivity for large market segments. One reason for this is that hotel and cruise markets are not sufficiently segmented for such a strategy to succeed.

484 CHAPTER 13 ! Human Resources Planning for Global Expans.docxgilbertkpeters11344

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484 CHAPTER 13 ! Human Resources: Planning for Global Expansion FOR YOUR CONSIDERATION 1. Would you be interested in an expatriate management position in the hospitality industry? Why or why not? 2. If possible, interview a hospitality manager with expatriate experience (ask local managers or faculty members for referrals). Ask the following questions: a. What were the main reasons that you accepted the assignment? b. How did you prepare for the assignment? c. What, if any, surprises arose as you managed the operation? d. What is your advice for someone considering an expatriate management position? 3. Do you think that managing employees with diverse cultural backgrounds in the United States is helpful experience for someone planning to be an expatriate manager? Why or why not? 4. Would business or personal living adjustments be the most difficult if you assumed an expatriate position? Why? CASE STUDY: HUMAN RESOURCES MANAGEMENT IN ACTION Rio Grand Services Management operates contracted food services for about 25 relatively small healthcare facilities throughout south Texas. Recently, company officials have been approached by two government - operated hospitals in Mexico about the possibility of managing their facility ’ s foodservice depart- ments. Company officials had also met with several representatives of small hospitals from Central American countries who had similar interests. Rio Grand Services officials thought they might have discovered a market niche that was not being served by large contract management organizations. Mode of entry Subsidiaries Joint venture Multinational (organization) Transnational (organization) Culture Organizational culture Sociocultural Country cluster Cultural intelligence Exchange rate Inflation Culture shock Cross-cultural adaptability Reverse culture shock HUMAN RESOURCES TERMS The following terms were defined in this chapter: c13.indd 484c13.indd 484 12/14/07 12:11:42 PM12/14/07 12:11:42 PM d CHAPTER THIRTEEN Human Resources: Planning for Global Expansion * CHAPTER OUTLINE The Global Imperative: Why Hospitality Companies Expand Internationally Stages of Global Expansion Globalization and Effective Human Resources Management Cultural Factors Impact International Operations Cultural Concerns Are Important Cultural Dimensions Impact Hospitality Operations Focus on International Assignments Background Selection Issues Preparation Activities On - Job Concerns After - Assignment Follow - up Managing Employees During Global Assignments Use Locals or Expatriates? Basic Concerns Are Important Details! Details! Human Resources Terms For Your Consideration Case Study: Human Resources Management in Action Internet Activities Endnotes CHAPTER LEARNING OBJECTIVES As a.

Hotel magAnthimos Georgiou

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2014 CDN hotel brand summaryLyle Hall

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Global Hotel Industryatulsaini1988

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The document defines different types of hotels such as commercial hotels, airport hotels, resorts, bed and breakfast hotels, suite hotels, extended stay hotels, and convention hotels. It also provides data on the largest hotel brands by rooms and by number of hotels. Hotels in the Philippines are classified into four categories based on location, facilities, and services: de luxe, first class, standard, and economy. Management contracts allow one company to operate a hotel owned by another for a fee.

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The document discusses the hotel and service industry in Thailand and provides information about Hilton hotels. It notes that the service sector accounts for around 50% of Thailand's GDP and has been growing, particularly in industries like hotels and restaurants. It then provides an overview of Hilton, including its brands, values, history, strategies, and competitors. Hilton operates various hotel brands across price segments from luxury to mid-priced. It aims to consistently delight customers and has over 4,000 hotels globally, positioning it as one of the largest hotel companies worldwide.

Straightline Ppt Presentation (Generic)Straightline Hospitality Corporation

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This document describes the services offered by Straightline Hospitality Corporation, a consulting firm focused on hospitality real estate development. Straightline assists master developers with project concept development, facility programming, business structuring, branding, budgeting and financing, selection of project teams, and management of hospitality operating teams. The firm brings extensive experience in major hospitality development projects worldwide through its president, Kenneth Free, who previously oversaw hundreds of projects totaling billions of dollars during his career at Hilton Hotels Corporation.

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This document summarizes a report by Skift and American Express on the lifestyle habits of 24/7 business travelers. It discusses how the needs of modern business travelers are changing, with an increased focus on efficiency, health and wellness, and perks that reduce the stress of frequent travel. Hotels have started catering to these travelers by offering amenities like on-demand WiFi, keyless check-in, healthy meals, 24/7 gyms, and on-site leisure activities. The report also provides strategies for hotels to better engage business travelers and ensure their loyalty, such as providing 24/7 service that acknowledges travelers' constant working schedule.

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The hospitality industry is facing disruption from new meeting technologies that are substituting for business travel. As economic recovery remains slow, companies are increasingly adopting videoconferencing and virtual meeting technologies to reduce costs and improve productivity. Major hotel chains have begun introducing their own video and virtual meeting solutions to capture this market. While initially seen as temporary cost-cutting measures, these technologies are proving enduring and gaining greater acceptance. This represents both a threat to traditional meeting and event business for hotels, but also an opportunity for those that adapt their business models to serve this evolving market.

Niche Tourism products and developments classmiltonmike38

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The document discusses Singapore's tourism and hospitality industry. It notes that the industry is a major economic contributor, employing over 150,000 people and accounting for 12% of GDP. Singapore's government aims to double visitor arrivals to 17 million and triple tourism receipts to $30 billion by 2015. The tourism and hospitality sectors work closely together and include accommodations, food services, attractions, transportation and other areas.

Marketingpptfinal03 131211100749-phpapp01Jean-François SPIRA

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This document contains information about Marriott International's hotel brands, markets, and performance. It discusses Marriott's portfolio of 30 hotel brands targeting different market segments. It also analyzes Marriott's global presence, financial performance from 2008-2012, and strategies for working with partners and developing new markets. Recommendations are provided around developing new express brands and markets in developing countries and business travelers.

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Embark on a journey into the dynamic world of the hospitality industry with a comprehensive introductory session. Whether you're a newcomer seeking insight or an enthusiast aiming to delve deeper, this session offers an engaging exploration of the fundamental aspects of hospitality. Throughout this session, participants will gain a profound understanding of the multifaceted nature of hospitality and its significance in various sectors, including travel, tourism, lodging, and dining. We'll uncover the rich history and evolution of hospitality, from its roots in ancient civilizations to its modern-day global impact. Key topics covered include: Hospitality Essentials: Define the core principles and values that underpin the hospitality industry, including customer service, guest experience, and cultural competence. Industry Segments: Explore the diverse sectors within hospitality, such as hotels, restaurants, event management, tourism agencies, and more, highlighting their unique characteristics and functions. Trends and Innovations: Examine current trends, emerging technologies, and innovative practices shaping the future of hospitality, from sustainability initiatives to digital transformations. Career Opportunities: Discover the myriad career pathways available in the hospitality industry, ranging from front-line roles to managerial positions, and gain insights into skill sets and qualifications required for success. Challenges and Opportunities: Delve into the challenges facing the hospitality industry, including economic fluctuations, changing consumer preferences, and geopolitical factors, and explore strategies for overcoming obstacles and seizing opportunities. Ethical and Sustainable Practices: Discuss the importance of ethical business practices, environmental sustainability, and corporate social responsibility in fostering a responsible and resilient hospitality sector. delve deeper, this session offers an engaging exploration of the fundamental aspects of hospitality. Throughout this session, participants will gain a profound understanding of the multifaceted nature of hospitality and its significance in various sectors including travel, tourism, lodging, and dining. We'll uncover the rich history and evolution of hospitality, from its roots in ancient civilizations to its modern-day global impact. Key topics covered include: Hospitality Essentials: Define the core principles and values that underpin the hospitality industry, including customer service, guest experience, and cultural competence. Industry Segments: Explore the diverse sectors within hospitality, such as hotels, restaurants, event management, tourism agencies, and more, highlighting their unique characteristics and functions. Trends and Innovations: Examine current trends, emerging technologies, and innovative practices shaping the future of hospitality, from sustainability initiatives to d

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The future of revenue management cornell universityGabriela Otto

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The document discusses how revenue management in hotels will evolve in the future to become more strategic and supported by advanced technology. It predicts that revenue management will be applied to more areas beyond rooms, such as function space, spas, restaurants, and golf courses. As a result, revenue management will become a more central department within hotel operations, directly overseen by the general manager. Future revenue managers will need strong analytical, leadership, and communication skills to handle the expanded scope and strategic nature of the role. Metrics may shift from a room-focused RevPAR to ones incorporating total revenue or profit.

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This document summarizes discussions from the 2011 Cornell Hospitality Service Innovation Roundtable. Many innovations focused directly on improving the guest experience. Marriott discussed improving the lobby experience through its "great room" concept. Wyndham emphasized sustainability initiatives through its Wyndham Green program. Data analytics and social media were discussed as sources of innovative ideas. Successful innovation requires a data-driven approach as well as tenacity to overcome challenges in implementing new ideas. Measuring the impact of service innovations can be difficult but metrics like customer satisfaction, loyalty program participation, and cost savings were cited. Throughout the process of innovating, both support and resistance must be addressed.

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The document summarizes the proceedings of the 2011 Cornell Hospitality Service Innovation Roundtable. The roundtable examined mechanisms for service innovation in the hospitality industry and specific innovations aimed at improving the guest experience, including interactions with employees and addressing technical issues. Many hospitality firms are focusing on innovation to enhance guest satisfaction, boost revenues, and increase participation in loyalty programs. Metrics for service innovations include improved customer satisfaction scores and cost savings from more efficient guest service processes.

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Blind spots in AI and Formulation Science, IFPAC 2025.pdfAjaz Hussain

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The intersection of AI and pharmaceutical formulation science highlights significant blind spots—systemic gaps in pharmaceutical development, regulatory oversight, quality assurance, and the ethical use of AI—that could jeopardize patient safety and undermine public trust. To move forward effectively, we must address these normalized blind spots, which may arise from outdated assumptions, errors, gaps in previous knowledge, and biases in language or regulatory inertia. This is essential to ensure that AI and formulation science are developed as tools for patient-centered and ethical healthcare.

power point presentation 1

1. Learning Objectives Study the lodging industry. Appreciate the immensity of the restaurant-food service industry. Learn the current trends in resorts and timesharing mode of operation. Discover why meetings and conventions as well as meeting planners are so important to tourism.

2. Operating Sectors of the Tourism Industry

3. Commercial Accommodations Non-Commercial Motels Time Share Facilities Upscale Mid Range Suite Hotels Private Institutional Private Homes College/ University Spas and Health Care Facilities Non-Profit Hostels Shelters YM / YWCA Bed & Breakfast Hotels (Chains/Independent) Meetings & Convention Hotels Budget Airport Hotels Mid Range Budget Home Exchange Deluxe Luxury Extended Stay Economy Resort Hotels Spa Casino Upscale Accommodations Structure

4. The Lodging Industry World hotel room inventory grows about 2.5% a year. Occupancy rates average 65% overall. 72% of the world’s hotel rooms are located in Europe and North America. Europe has 45% of the rooms. In 2003, the U.S. lodging industry generated $105.3 billion in sales, numbered 47,584 properties, 4.4 millions rooms, and recorded profits of $12.8 billion.

5. Top 25 Hotel Chains (2003) Rank Corporate Chain Rooms Hotels 1 InterContinental Hotels Group 536,318 3,520 2 Cendant Corp. 518,747 6,402 3 Marriott International 490,564 2,718 4 Accor 453,403 3,894 5 Choice Hotels International 388,618 4,810 6 Hilton Hotels Corp. 348,483 2,173 7 Best Western International 310,245 4,110 8 Starwood Hotels & Resorts Worldwide 229,247 738 9 Carlson Hospitality Worldwide 147,624 881 10 Hilton Group plc 98,689 392 11 Hyatt Hotels/Hyatt International 89,602 208 12 Sol Meliá SA 80,494 331 13 TUI AG/TUI Hotels & Resorts 76,000 290 14 Société du Louvre 66,356 896 15 Interstate Hotels & Resorts 65,250 295 16 Wyndham International 50,980 190 17 Extended Stay America 50,240 472 18 FelCor Lodging Trust 45,000 161 19 La Quinta Corp. 43,457 363 20 Westmount Hospitality Group 40,000 332 21 U.S. Franchise Systems 36,633 470 22 Club Méditerranée 36,106 103 23 Le Méridien Hotels & Resorts 35,589 143 24 NH Hotelés SA 34,458 239 25 Hospitality Properties Trust 34,284 271 * Rankings are based on total rooms Source : Hotels , July 2004. Hotels magazine, a Cahners Publication, 2000 Clearwater Drive, Oak Brook, IL, U.S.A. 60523.

6. Resorts and Timesharing 41% of the world’s timeshare units are located in the U.S. 52% of the world’s timeshare owners are U.S. Timeshare resorts are located in 95 countries. Timeshare owners reside in 174 nations. Major companies such as Disney, Hilton, Marriott, and Hyatt have become involved in timeshare.

7. Food Services Structure Food Services Independent Chain In-Hotel Fast Food Restaurants Traditional Restaurants Ethnic Local Cafeterias Specialty Independent Broad Menu Specialty Ethnic Local Minimal Service Full Service

8. Food Service Industry (2005) U.S. sales total estimated $476 billion – 4.9% over 2004. Employs more than 12.2 million people. Restaurant industry provides work for more than 9% of those employed in the United States. Industry employees more minority managers than any other retail industry. 900,000 locations. Travelers contribute about $130 billion to sales each year.

9. Meetings and Conventions Industry worth $102.3 billion. Average convention attendee spends $218 per day, stays 4.1 days and spends $895 per event. Convention centers are expanding.

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