Praveen kumar cv
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T.R. Praveen Kumar is a seasoned professional in customer interaction with over 10 years of experience in the hospitality and café sectors. His roles have included barista trainer, quality manager, and store manager across various companies, where he has been responsible for training, managing operations, and enhancing customer service. He holds a Master's degree in Retail and Hospitality Management, supplemented by technical qualifications in food safety and personal safety.
Praveen kumar cv
- 1. T.R.PRAVEEN KUMAR 3, Vasantha Garden Street 1st Lane Ayanavaram Chennai-600023 Mobile- 91-9841955505 E-mail: praveen2meetme@gmail.com Objective: ? To contribute to the growth of the company thereby furthering my career prospects. ? To promote the business of the company by consistent performance and achieving the set target. _________________________________________________________________________ Functional summary: Working in the field of customer interaction, interested to learn implement new technologies. Seeking a challenging and responsible position in a professional environment, where can contribute my full potential. Professional experience: 10 Years + 1. June 2014 to Till Date Company : Rombouts Coffee (Bloomingfeld Impex pvt ) Designation : Barista Trainer & Quality Manager Responsibilities: ? Provided training covering the project background, objective, and navigation through the scripts to all project team member as well as conducting training for new hires ? Build rapport, listen, clarify and manage conversational flow ? Manage upset customers, conflicts and challenging situation ? Work in teams and in a self-directed environment 2. March 2011 to march 2014. Company : Cup’o’Cafe Designation : Manager Responsibilities: ? Store operations & functions of the Chennai units. ? Doing the month end reports and providing the revenue profit details by presenting the MIS. ? Auditing of cash, handling staffs and giving training to newly joined brew masters. ? Giving customer service with a standard Hospitality procedure. ? Monitoring kitchen & operation side in all Chennai branches ? Giving training to both kitchen & operation side ? Maintaining stock level in all Chennai outlets ? Preparing duty chart 3. March 2010 to Feb 2011.
- 2. Company : Oriental cuisines pvt.Ltd ( Winner’s Bakery). Designation: Manager. Responsibilities: ? Giving customer service with a standard Hospitality procedure. ? Getting the feedback for every service and solving the issues. ? Ringing up to the customers and clearing the feed back forms according to the nature of feedback. ? Store operations & functions of the Chennai units. ? Assisting the operations head. ? Doing the month end reports and providing the revenue profit details by presenting the MIS. ? Auditing of cash, handling staffs and giving training to newly joined peoples. 4. October ’2009 to March’2010 Company : CAF? TAPAS, Chennai Designation: Chef Cum Café incharge Responsibilities: ? Doing the month end reports and providing the revenue profit details by presenting the MIS. ? Achieving sales targets by making sales at the best level. ? Handled Express counters & dining outlets ? Taking care of customer services 5. July’2007 to July’2009 Company : Barista coffee company ltd. Designation: G.E.M (Guest Experience Manager). Responsibilities: ? Providing service to the guests to delight them at the best level . ? Achieving company standard & goals at all the services. ? Managing and Store operations & functions. ? Giving training to newly joined brew masters. ? Interacting with guest & getting the feed backs and resolving issues if any. ? Achieving sales targets by making sales at the best level. ? Doing month end reports.(MIS). 6. July ’2006 to July’2007 Company : Taj Coromandal, Chennai Designation: Chef Responsibilities: ? Taking care of south Indian kitchen and halwain ? Maintaining stock level in both kitchen ? Food Quality checking ? Giving training to new kitchen staffs ? Handling industrial visit catering students ? Getting the feedback for every service and solving the issues. 7. Nov ’2004 to May’2006 Company : PIZZA HUT, Chennai Designation: crew member
- 3. Responsibilities: ? Taking care of service department & kitchen ? Maintaining stock level in out let ? Doing the month end reports and providing the revenue profit details by presenting the MIS. ? Preparing delivery chart ? Giving customer service with a standard Hospitality procedure. ? Getting the feedback for every service and solving the issues. ? Ringing up to the customers and clearing the feed back forms according to the nature of feedback. Summary of qualification: Masters: Retail management & Hospitality management National Institute of Retail Management Diploma: Hospitality Management (AHLA) Vel’s Institute, Chennai. Technical Qualification ________ HACCP IA : Internal Audit, Food safety & Quality Controller Department Supervisor SGS India Pvt Ltd. . . . Chennai Safety Course : Elementary First Aid, Personal safety, Fire Fighting & Prevention & Personal Survival Techniques Hindustan Institute of Maritime Training Chennai-10 DMLT : Diploma In Medical Laboratory Technology Personal skills : ? Comprehensive problem solving ability. ? Ability to deal with people diplomatically. ? Good Listener, Willingness to learn. Personal Details: Date of Birth : 16th November 1985. Nationality : Indian. Father’s name : T.R.Raghunath Languages known : English, Tamil, Telugu Declaration: I here by assure you that all the details furnished above are true to the best of my knowledge. I do affirm that given an opportunity, I will be at my best. Date: Yours faithfully, Place: Chennai