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National
Telecentre
Academy of Spain
? Training since 2000, .
Presentation




               ? Regular and online       E:Documents and
                                                Santiago
                                                de
                                                Compostela
                                                                    Gij¨®
                                                                    n
                                                                                                   Bilba
                                                                                                   o

                training.                 SettingsibermudezEscritoriocjo
                                           Carballi
                                           ?o              O¡¯Barc
                                                           o               Le
                                                                                                Vitori
                                                                                                a          Pamplona
                                                                                                           (2)                    Vic
                                                                           ¨®n         Palenci

               ? For about 5.000          ve.jpg
                                          Vig
                                          o         Ver¨ª                              a
                                                                                   Vallado
                                                                                   lid
                                                                                                               Zaragoza
                                                                                                               (2)
                                                                                                                                 Ripoll
                                                                                                                                 et
                                                                                                                                            Mata
                                                                                                                                            r¨®
                                                                                                                                         Barcelona
                                                    n                                                                         Sant Feliu (2)
                telecentres.                                                 El
                                                                                                                              de
                                                                                                                              Llobregat
                                                                                       Madrid
                                                                             Escorial
                                                                           Fuenlabra (13) Alcal¨¤ de
               ? For Red Conecta                                           da Legan¨¦ Parl
                                                                                s       a
                                                                                      Toled
                                                                                            Henares                    Pater
                                                                                                                       na
                                                                                                                       Valencia
                                                                                                                                             Palma
                                                                                                                                             (2)
                network managed by                                                    o                                (3)
                                                              Zaf
                Fundaci¨®n Esplai with                         ra                          Ciudad
                                                                                          Real
                                                                                                                      Ti
                                                                                                                      bi
                64 telecentres.
                                                                                C¨®rdo
                                                             Sevilla            ba
                                                                                         Grana
                                                      Huel (2)
                                                                                         da
                                                      va
                                                                                           Motril
                                                           C¨¢di
                                                                           San
                                                           z
                                                                           Roque
Mision and Objectives




                        ?   Meeting training needs of motivators working in Spanish telecentre
                            networks.
                        ?   The training enhances the skills of these professionals, increasing
                            their knowledge and skills so that they in turn can serve the users of
                            the telecentres in the friendly approach and empowering ICT
                        ?   Building, through training, a model for the role of motivator which
                            supports the development of telecentres with a community purpose.
                        ?   Strengthening, through training, participation and cooperation in the
                            telecentre nets managed by Fundaci¨®n Esplai.
Presencial Training   Methodology        Online training
Elements




              Escalability       GTA y NTA Espa?a      Communities
Our training activities are designed according to a global curriculum which
             tackles basic skills for telecentre motivators and which starts from training
             needs identified in telecentres. The curriculum has two main focus:


               ? Level of experience of motivators
                  ? Starters
Curriculum




                  ? Intermediate
                  ? Advanced
               ? Types of learnings
                  ? Managerial and organizational
                  ? Theoretical and ideological
                  ? Methodological
                  ? Technological
Starters

                           1.   Starting up an online centre
                           2.   Resources to support facilitation task in online centre
Online courses delivered


                           3.   Planning a digital literacy Workshop
                           4.   Online procedures for bureaucratic issues / facilitating
                                access to eServices                                        Advanced
                           5.   Gender Issues
                           6.   Introduction to Windows                                    21. Working in a Network (Building Social/Nonprofit
                           7.   Introduction to GNU/Linux                                      Networks and Network¡¯s Culture)
                           8.   Getting familiar with Office Tools                         22. Volunteering in an Online Centre
                           9.   Internet Security                                          23. Facilitating ICT learning (access/use) for Disabled
                                                                                               people
                           Intermediate                                                    24. Facilitating ICT learning (access/use) for Offenders
                                                                                               inside Jails
                           10. Elaboration of the Online Centre¡¯s Mission Project          25. Facilitating Organized Groups through collaborative
                               /Managing projects and funds                                    learning methods/tools and Internet
                           11. Social Entrepreneurship                                     26. ICT Facilitation inside Libraries and/or other
                           12. Facilitating ICT learning (access/use) in Kids minor            Cultural agencies
                               than 12 years                                               27. Online Centres in Rural Environments
                           13. Facilitating ICT access/use Youth aged 12/18 years          28. Blog as an Online Centre Development Tool
                           14. Facilitating ICT Learning (access/use) in                   29. Exploiting Web 2.0.
                               Migrants/Refugees                                           30. Create and facilitate a wiki
                           15. Facilitating ICT Learning (access/use) in Aged People       31. Training via Moodle.
                           16. Facilitating Job Seeking in the Online Centre
                           17. Ethic Education in the Online Centre
                           18. Editing Pictures with Gimp
                           19. Digital Photography workshop in the Online Centre
                           20. Digital Video in the Online Centre
Each year three training series are delivered, with an
                  average of 6 courses each
                  Each course has 30 learners
Online training




                  Each year 600 learners have a training opportunity
Contents
                             ?Contents are mainly methodological: they teach how to work in a
Main features of the model



                             telecentrem and provide criteria and patterns that motivators can easily apply
                             ?Technological contents about programmes and/or specific applications
                             always have a methodological focus.
                             ?Contents are developed from the curriculum.

                                                                       Courses
                             ? Courses last between 3 and 6 weeks, with an estimate average dedication
                              of 5 hours per week per learner.
                             ? Courses try to stir maximum interaction among learners, fostering
                              experience exchange and shared knowldge. Participation is the key.
                             ? Courses are structured in modules and units. Each unit includes
                              evaluation grids which allow each consultant to monitor learnings.
Coordination
                             ? Conducts and fuels the programme.
Main features of the model



                             ? Guarantees training activities of equal level.
                             ? Monitors and validates new content and activity development.
                             ? Administrates learners.

                                                 Tutors
                                 ? Platform tutors are mainly motivators currently working in the same
                                   networks which receive training.
                                 ? Tutors contribute job experience and knowledge.
                                 ? Tutors create contents and deliver courses.
                                 ? Tutors are trained by coordinators.

                                                                          Learners
                                              ? Learners are telecentre motivators and TIC trainers.
http://moodle.esplai.org
Telematic registration to courses
Information
Facilitating Job Seeking in the Online Centre
Resources to support facilitation task in online centre
Fundaci¨®n Esplai certifies acquired learnings
Certification
Materiales
Formaci¨®n tutores
   Coordinaci¨®n
   Seguimiento
   Cursos Piloto
  Cursos 1a fase
µþ´Ç±ô¨ª±¹¾±²¹
Global Telecentre                     Curr¨ªculum Global
    Academy       NTA+NTA+NTA...   Dinamitzadors Telecentre
Comunitats/comunidades
?   Getting an official certification for our
                 training model.
             ?   Reinforcing and mainstreaming our
                 model through agreements with other
                 telecentre networks.
Challenges




             ?   Completing the curriculum by
                 developing contents yet to complete.
             ?   Widening target group and developing
                 training for telecentre directors.
             ?   Sharing and developing knowledge in
                 the framework of the Telecentre.org
                 Academy
FORMACI?N




  http://moodle.esplai.org
  http://moodle.esplai.org
BEFORE                               DURING            AFTER




                                                  Course
Training consultants or virtual                                      Post
tutors                            Previous week
                                                               Closing Evaluation
Preparation of the courses                                     week
Revision
Publish on the web
Manual of a good virtual tutor

 MANUAL TO BE ABLE TO DO ELEARNING TRAINING COURSES
             FOR TELECENTRE MOTIVATORS

MANUAL PARA LLEVAR A CABO CURSOS DE FORMACI?N ONLINE
    PARA PERSONAS DINAMIZADORAS DE TELECENTROS
Evoluci¨®n demanada/oferta/ocupaci¨®n
                  ?   Programme working                                            Periodo mayo 05-mayo 08

                      since: february 2005                               Demanda       Plazas disponibles       Ocupaci¨®n real

                  ?   100 training activities
                                                1000
Online training




                                                 900
                      done in 10 training
                      series.                    800




                  ?   27 courses developed
                                                 700


                                                 600
                      from scratch
                                                 500

                  ?   2.600 students             400


                  ?   72 % of learners obtain    300

                      a degree                   200


                                                 100


                                                   0
                                                       may 05   oct 05    feb 06   may 06   oct 06   feb 07   may 07   oct 07   feb 08   may 08

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Presentacion formacion actualitzat_mar_11_en

  • 2. ? Training since 2000, . Presentation ? Regular and online E:Documents and Santiago de Compostela Gij¨® n Bilba o training. SettingsibermudezEscritoriocjo Carballi ?o O¡¯Barc o Le Vitori a Pamplona (2) Vic ¨®n Palenci ? For about 5.000 ve.jpg Vig o Ver¨ª a Vallado lid Zaragoza (2) Ripoll et Mata r¨® Barcelona n Sant Feliu (2) telecentres. El de Llobregat Madrid Escorial Fuenlabra (13) Alcal¨¤ de ? For Red Conecta da Legan¨¦ Parl s a Toled Henares Pater na Valencia Palma (2) network managed by o (3) Zaf Fundaci¨®n Esplai with ra Ciudad Real Ti bi 64 telecentres. C¨®rdo Sevilla ba Grana Huel (2) da va Motril C¨¢di San z Roque
  • 3. Mision and Objectives ? Meeting training needs of motivators working in Spanish telecentre networks. ? The training enhances the skills of these professionals, increasing their knowledge and skills so that they in turn can serve the users of the telecentres in the friendly approach and empowering ICT ? Building, through training, a model for the role of motivator which supports the development of telecentres with a community purpose. ? Strengthening, through training, participation and cooperation in the telecentre nets managed by Fundaci¨®n Esplai.
  • 4. Presencial Training Methodology Online training Elements Escalability GTA y NTA Espa?a Communities
  • 5. Our training activities are designed according to a global curriculum which tackles basic skills for telecentre motivators and which starts from training needs identified in telecentres. The curriculum has two main focus: ? Level of experience of motivators ? Starters Curriculum ? Intermediate ? Advanced ? Types of learnings ? Managerial and organizational ? Theoretical and ideological ? Methodological ? Technological
  • 6. Starters 1. Starting up an online centre 2. Resources to support facilitation task in online centre Online courses delivered 3. Planning a digital literacy Workshop 4. Online procedures for bureaucratic issues / facilitating access to eServices Advanced 5. Gender Issues 6. Introduction to Windows 21. Working in a Network (Building Social/Nonprofit 7. Introduction to GNU/Linux Networks and Network¡¯s Culture) 8. Getting familiar with Office Tools 22. Volunteering in an Online Centre 9. Internet Security 23. Facilitating ICT learning (access/use) for Disabled people Intermediate 24. Facilitating ICT learning (access/use) for Offenders inside Jails 10. Elaboration of the Online Centre¡¯s Mission Project 25. Facilitating Organized Groups through collaborative /Managing projects and funds learning methods/tools and Internet 11. Social Entrepreneurship 26. ICT Facilitation inside Libraries and/or other 12. Facilitating ICT learning (access/use) in Kids minor Cultural agencies than 12 years 27. Online Centres in Rural Environments 13. Facilitating ICT access/use Youth aged 12/18 years 28. Blog as an Online Centre Development Tool 14. Facilitating ICT Learning (access/use) in 29. Exploiting Web 2.0. Migrants/Refugees 30. Create and facilitate a wiki 15. Facilitating ICT Learning (access/use) in Aged People 31. Training via Moodle. 16. Facilitating Job Seeking in the Online Centre 17. Ethic Education in the Online Centre 18. Editing Pictures with Gimp 19. Digital Photography workshop in the Online Centre 20. Digital Video in the Online Centre
  • 7. Each year three training series are delivered, with an average of 6 courses each Each course has 30 learners Online training Each year 600 learners have a training opportunity
  • 8. Contents ?Contents are mainly methodological: they teach how to work in a Main features of the model telecentrem and provide criteria and patterns that motivators can easily apply ?Technological contents about programmes and/or specific applications always have a methodological focus. ?Contents are developed from the curriculum. Courses ? Courses last between 3 and 6 weeks, with an estimate average dedication of 5 hours per week per learner. ? Courses try to stir maximum interaction among learners, fostering experience exchange and shared knowldge. Participation is the key. ? Courses are structured in modules and units. Each unit includes evaluation grids which allow each consultant to monitor learnings.
  • 9. Coordination ? Conducts and fuels the programme. Main features of the model ? Guarantees training activities of equal level. ? Monitors and validates new content and activity development. ? Administrates learners. Tutors ? Platform tutors are mainly motivators currently working in the same networks which receive training. ? Tutors contribute job experience and knowledge. ? Tutors create contents and deliver courses. ? Tutors are trained by coordinators. Learners ? Learners are telecentre motivators and TIC trainers.
  • 11. Telematic registration to courses Information
  • 12. Facilitating Job Seeking in the Online Centre
  • 13. Resources to support facilitation task in online centre
  • 14. Fundaci¨®n Esplai certifies acquired learnings Certification
  • 15. Materiales Formaci¨®n tutores Coordinaci¨®n Seguimiento Cursos Piloto Cursos 1a fase
  • 17. Global Telecentre Curr¨ªculum Global Academy NTA+NTA+NTA... Dinamitzadors Telecentre
  • 19. ? Getting an official certification for our training model. ? Reinforcing and mainstreaming our model through agreements with other telecentre networks. Challenges ? Completing the curriculum by developing contents yet to complete. ? Widening target group and developing training for telecentre directors. ? Sharing and developing knowledge in the framework of the Telecentre.org Academy
  • 20. FORMACI?N http://moodle.esplai.org http://moodle.esplai.org
  • 21. BEFORE DURING AFTER Course Training consultants or virtual Post tutors Previous week Closing Evaluation Preparation of the courses week Revision Publish on the web
  • 22. Manual of a good virtual tutor MANUAL TO BE ABLE TO DO ELEARNING TRAINING COURSES FOR TELECENTRE MOTIVATORS MANUAL PARA LLEVAR A CABO CURSOS DE FORMACI?N ONLINE PARA PERSONAS DINAMIZADORAS DE TELECENTROS
  • 23. Evoluci¨®n demanada/oferta/ocupaci¨®n ? Programme working Periodo mayo 05-mayo 08 since: february 2005 Demanda Plazas disponibles Ocupaci¨®n real ? 100 training activities 1000 Online training 900 done in 10 training series. 800 ? 27 courses developed 700 600 from scratch 500 ? 2.600 students 400 ? 72 % of learners obtain 300 a degree 200 100 0 may 05 oct 05 feb 06 may 06 oct 06 feb 07 may 07 oct 07 feb 08 may 08